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Entry Level Customer Success Manager Remote Jobs in California

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

LettrLabs

Customer Success Manager

Los Angeles, CA · On-site +1

We recognize there's real value in remote work, and there will be times you'll need to work ... Ideal Candidate Profile * 5- 8 years in Customer Success, Onboarding, or Account Management with ...

LettrLabs

Customer Success Manager

Los Angeles, CA · On-site +1

We recognize there's real value in remote work, and there will be times you'll need to work ... Ideal Candidate Profile * 5- 8 years in Customer Success, Onboarding, or Account Management with ...

Daybreak Health

Customer Success Manager

Los Angeles, CA · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

GC AI

Customer Success Manager, Enterprise

San Mateo, CA · On-site +1

$128K - $180K/yr

About The Role As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site +1

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...

Verge Inc.

Customer Success Specialist

Fremont, CA · Remote

Follow the directions of the senior management and help develop and update customer service ... Ability to work remotely from a remote location * Deliver software demos * Engage clients in ...

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Entry Level Customer Success Manager Remote information

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Customer Success Manager Remote jobs in California?

The most popular types of Customer Success Manager Remote jobs in California are:

What are popular job titles related to Entry Level Customer Success Manager Remote jobs in California?

For Entry Level Customer Success Manager Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager Remote jobs in California look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in California are:

What cities in California are hiring for Entry Level Customer Success Manager Remote jobs?

Cities in California with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in California as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager

Mamba Logistics, Inc

Glendale, CA • On-site, Remote

$28 - $36/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Customer Success Manager
Company: Mamba Logistics
Location: Remote / Hybrid
Job Type: Full-Time
Position Overview
Mamba Logistics is seeking a proactive, organized, and relationship-focused Customer Success Manager to support customers throughout their logistics experience. This role will serve as a primary point of contact for assigned customers, helping coordinate shipment activity, resolve service issues, provide timely updates, and strengthen long-term customer relationships.
The ideal candidate combines strong customer-service skills with an understanding of logistics, transportation, shipment coordination, and operational problem-solving.
Key Responsibilities
Customer Relationship Management
  • Serve as a primary point of contact for assigned customers.
  • Build and maintain professional, long-term customer relationships.
  • Understand customer requirements, service expectations, and recurring logistics needs.
  • Conduct regular customer check-ins and follow-ups.
  • Maintain accurate customer profiles, preferences, and communication records.
  • Identify opportunities to improve the overall customer experience.
Shipment & Service Coordination
  • Coordinate with logistics and operations teams to support customer shipments.
  • Monitor active shipments and provide customers with timely status updates.
  • Confirm pickup and delivery information when appropriate.
  • Follow up on delayed, rescheduled, or exception shipments.
  • Ensure customer-specific requirements are communicated to the appropriate operational teams.
  • Help coordinate solutions when transportation issues arise.
Issue Resolution
  • Receive and investigate customer concerns regarding shipments, deliveries, documentation, or service.
  • Coordinate with carriers, drivers, operations personnel, and management to resolve issues.
  • Maintain ownership of customer issues through resolution.
  • Provide customers with clear updates regarding corrective actions and expected timelines.
  • Document issues, resolutions, and follow-up requirements.
  • Escalate complex operational, contractual, financial, or safety matters appropriately.
Customer Communication
  • Respond to customer inquiries by phone, email, and approved communication platforms.
  • Provide clear information regarding shipment status, scheduling, documentation, and service updates.
  • Communicate delays and operational changes proactively.
  • Maintain professional communication during time-sensitive or high-pressure situations.
  • Coordinate internally before providing information requiring operational confirmation.
Account Support
  • Maintain accurate customer account information within CRM and logistics systems.
  • Review customer activity and identify recurring service concerns.
  • Assist with customer onboarding and implementation of new accounts.
  • Coordinate customer-specific procedures and documentation.
  • Ensure account notes and service requirements remain current.
Customer Onboarding
  • Assist new customers with the onboarding process.
  • Collect required customer information and documentation.
  • Coordinate with operations to establish customer-specific shipping procedures.
  • Explain communication processes, shipment tracking, and support procedures.
  • Monitor early customer activity and identify potential onboarding issues.
Performance Monitoring
  • Track customer service metrics, shipment issues, response times, and recurring concerns.
  • Prepare customer-performance reports and summaries.
  • Monitor trends that may affect customer satisfaction or retention.
  • Communicate recurring operational issues to management.
  • Assist with developing recommendations for service improvements.
Retention & Account Growth
  • Build strong relationships that encourage customer retention.
  • Identify opportunities for additional services based on established customer needs.
  • Coordinate with sales or management when a customer has potential expansion opportunities.
  • Monitor customer satisfaction and proactively address concerns.
  • Assist with customer renewal and retention initiatives.
Internal Coordination
  • Work closely with logistics coordinators, dispatch personnel, operations managers, accounting, carriers, and other internal teams.
  • Communicate customer priorities and service requirements clearly.
  • Participate in operational and customer-review meetings.
  • Follow up on internal action items affecting customer accounts.
  • Help improve communication between customer-facing and operational teams.
Documentation & Reporting
  • Maintain accurate CRM records and customer correspondence.
  • Document customer issues, resolutions, meetings, and action items.
  • Prepare weekly and monthly customer-service reports.
  • Track open customer issues until completion.
  • Assist management with customer-retention and service-performance reporting.
Qualifications
Required
  • High school diploma or equivalent.
  • 2-4 years of experience in customer success, account management, logistics, transportation, customer service, operations, or a related field.
  • Excellent written and verbal communication skills.
  • Strong relationship-building and problem-solving abilities.
  • Excellent organization and follow-through.
  • Ability to manage multiple customer accounts and priorities.
  • Proficiency with CRM systems, email, spreadsheets, and standard business software.
  • Ability to work independently in a remote or hybrid environment.
  • Strong attention to detail.
Preferred
  • Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Communications, or a related field.
  • Previous experience with freight, trucking, third-party logistics, brokerage, distribution, or transportation services.
  • Familiarity with transportation-management systems (TMS).
  • Experience using CRM platforms.
  • Experience managing business-to-business customer accounts.
  • Previous remote customer-success experience.
Core Competencies
  • Customer success
  • Account management
  • Customer retention
  • Logistics coordination
  • Shipment tracking
  • Issue resolution
  • Relationship management
  • Customer onboarding
  • CRM management
  • Cross-functional communication
  • Reporting
  • Problem-solving
  • Organization
  • Follow-up
Benefits
  • Remote / hybrid work flexibility
  • Competitive compensation
  • Paid time off and company holidays
  • Medical, dental, and vision benefits where eligible
  • Retirement savings options
  • Paid onboarding and role-specific training
  • Professional development opportunities
  • Supportive logistics and operations environment
  • Opportunities for career advancement
Important Role Scope
This position focuses on customer relationship management and service coordination. The Customer Success Manager does not independently approve contractual changes, pricing exceptions, legal matters, transportation compliance decisions, or safety determinations. These matters should be escalated to the appropriate manager or qualified professional.
Equal Opportunity Employer
Mamba Logistics is committed to maintaining a professional, inclusive, and respectful workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable federal, state, and local employment laws. We encourage qualified candidates with backgrounds in customer success, account management, logistics, transportation, customer service, and operations to apply.

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