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Totango Jobs in California (NOW HIRING)

Proofpoint

AI Automation Engineer

Irvine, CA · On-site

$102.30 - $160.82/hr

Integrate and wire together our AI capabilities (chat, headless, workflow) with the broader CS tech stack, including Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, and ...

New

Proofpoint

Manager, Threat Protection Services

San Diego, CA · On-site

$155K/yr

Experience with customer success platforms (e.g.,Totango, Salesforce) for account health tracking * Industry certifications such as CISSP, CISM, CEH, or equivalent * Experience building and scaling ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight * Proven ability to manage a book of business and drive retention and expansion * Exceptional organizational ...

Baidu USA

Forward Deployment Engineer

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems (Jira, Zendesk). * Prior experience in a startup or hypergrowth environment. * Familiarity with ...

Convoso

[Remote] Customer Success Manager

Woodland Hills, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight * Proven ability to manage a book of business and drive retention and expansion * Exceptional organizational ...

New

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight * Proven ability to manage a book of business and drive retention and expansion * Exceptional organizational ...

Baidu USA

Forward Deployment Engineer

Los Angeles, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems (Jira, Zendesk). * Prior experience in a startup or hyper-growth environment. * Familiarity with ...

HiveWatch

Customer Success Director

El Segundo, CA

$155K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar) * Analytical and data-driven - can define KPIs, build dashboards, and use data to drive ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar) * Analytical and data-driven - can define KPIs, build dashboards, and use data to drive ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce) * Excellent communicator - you can adapt from a coaching ...

Nooks

Manager, Customer Success - SMB

San Francisco, CA · On-site

$120 - $180/hr

Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce) * Excellent communicator -- you can adapt from a coaching ...

All JobsTotango JobsTotango Jobs in California

Totango information

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are popular job titles related to Totango jobs in California?

For Totango jobs in California, the most frequently searched job titles are:

What job categories do people searching Totango jobs in California look for?

The top searched job categories for Totango jobs in California are:

What cities in California are hiring for Totango jobs?

Cities in California with the most Totango job openings:

Totango jobs near you
Infographic showing various Totango job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 53% Physical, 8% Hybrid, and 39% Remote job distribution.

Customer Success Manager (CSM) - VC Backed Startups

SignalFire

San Francisco, CA • On-site

Other

Posted 13 days ago

Job description

Join SignalFire's Talent Network for Customer Success Professionals at VC-Backed Startups

This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring Customer Success/Support talent.

At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS.

We're looking to connect with exceptional Customer Success Managers (CSMs) and Customer Success Leaders who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire's Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed.

Who Should Join?

We're looking for customer success professionals who are:

Passionate about building and scaling customer success functions from the ground up

Experienced in driving customer retention, expansion, and advocacy

Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey

Typical Roles & Responsibilities
  • Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
  • Develop and execute customer success strategies to drive renewals and expansion
  • Act as a trusted advisor to customers, helping them achieve their business goals
  • Build scalable customer onboarding, enablement, and support processes
  • Collaborate cross-functionally with product, sales, and marketing to improve customer experience
  • Develop playbooks and success metrics to measure and optimize customer engagement
  • Advocate for customer needs and provide feedback to product and engineering teams
  • Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)
Common Qualifications

While each startup has its own hiring criteria, many customer success roles in our network look for:

  • 3+ years of experience in customer success, account management, or a related function
  • Experience at a high-growth startup or SaaS company
  • Proven ability to drive renewals, expansion, and customer retention
  • Strong relationship-building and communication skills
  • Experience working with B2B SaaS, enterprise customers, or technical products is a plus
  • Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
  • Data-driven mindset with experience tracking NPS, churn, and engagement metrics
Tools & Technologies You Might Work With:
  • Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
  • Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
  • Collaboration & Documentation: Slack, Notion, Confluence, Loom
  • Analytics & Data: Tableau, Looker, Google Analytics, SQL
What Happens Next?
  1. Submit your application to join SignalFire's Talent Ecosystem.
  2. We review applications on an ongoing basis to identify strong candidates.
  3. If there's a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
  4. No match yet? We'll keep your profile on file for future customer success roles in our portfolio.

Ready to accelerate your career in customer success? Join our Talent Network today!

Apply