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Totango Jobs in California (NOW HIRING)

Baidu USA

Forward Deployment Engineer

Los Angeles, CA · On-site +1

Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems (Jira, Zendesk). * Prior experience in a startup or hypergrowth environment. * Familiarity with ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar) * Analytical and data-driven - can define KPIs, build dashboards, and use data to drive ...

Baidu USA

Forward Deployment Engineer

Los Angeles, CA · On-site

Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems (Jira, Zendesk). * Prior experience in a startup or hyper-growth environment. * Familiarity with ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce) * Excellent communicator - you can adapt from a coaching ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar) * Analytical and data-driven - can define KPIs, build dashboards, and use data to drive ...

Nooks

Manager, Customer Success - SMB

San Francisco, CA · On-site

$120 - $180/hr

Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce) * Excellent communicator -- you can adapt from a coaching ...

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Totango information

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are popular job titles related to Totango jobs in California?

For Totango jobs in California, the most frequently searched job titles are:

What job categories do people searching Totango jobs in California look for?

The top searched job categories for Totango jobs in California are:

What cities in California are hiring for Totango jobs?

Cities in California with the most Totango job openings:

Totango jobs near you
Infographic showing various Totango job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 53% Physical, 8% Hybrid, and 39% Remote job distribution.

Lead, Customer Success Operations Analyst

Palo Alto, CA • On-site

Rubrik Job Board
See more jobs at Rubrik Job Boardexternal

Full-time

Posted 2 days ago

New

Job description

About the role

Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth  motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success  Operations professional to be the operational engine behind these motions - building the automation that removes manual  toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals,  RevOps, Product, and Engineering. 

What You'll Do 
  • Design and build automation across the customer lifecycle - onboarding, adoption tracking, renewal triggers, risk  alerts, health-score refreshes - replacing manual workflows with scalable, self-refreshing processes. 
  • Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and  coordinate on closing technical/product gaps surfaced by CS and Renewals data. 
  • Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value. 
  • Design and govern product metrics across product/eng and post sales teams; own data integrity across  Salesforce, the CS platform, Snowflake, and Tableau. 
  • Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work - and help set  the standard for how the post-sales org uses AI to scale. 
  • Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI - leading  cross-functional programs and driving alignment on data, definitions, and scaling initiatives. 
  • Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership. 
Experience you'll need
  • Minimum of 6 years in Customer Success Operations, Revenue Operations, Sales Ops, or a CS/analytics function in B2B SaaS or enterprise technology. 
  • Bachelor's degree in Engineering, Computer Science, or a related technical field preferred. 
  • Excel skills, plus fluency in SQL, Tableau, and Snowflake - able to independently build dashboards, + skills and frameworks/apps or agents, define metrics, and derive insight from complex, multi-source data. 
  • Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform  configuration. 
  • Hands-on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar). 
  • Fluency in core post-sales metrics - GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions -  and judgment on which ones drive decisions. 
  • Strong technical/product reasoning, program-management ability, and a track record presenting metrics and insight to  senior leadership.

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