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Senior Customer Success Manager Edtech Jobs in California

Neara

Sr. Customer Success Manager

San Jose, CA · On-site

$120 - $150/hr

As a Senior Customer Success Manager , you will operate as a strategic partner, systems builder, and AI-enabled operator responsible for ensuring customers achieve measurable business results using ...

Inscribe

Senior Customer Success Manager

San Francisco, CA · On-site

$126K - $140K/yr

The Opportunity Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

Position Overview Trunk Tools is looking for a dynamic and results-driven Senior Customer Success Manager to join our fast-growing team. In this role, you will be responsible for ensuring that our ...

Northbeam

Senior Customer Success Manager

Los Angeles, CA · On-site

$15K - $28K/mo

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize ...

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Senior Customer Success Manager Edtech information

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in California as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution.

Senior Customer Success Manager

eGain Corporation

Sunnyvale, CA • On-site

$140K/yr

Full-time

Re-posted 29 days ago

Job description

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution
The enterprise world just woke up: trusted knowledge isn't a nice-to-have-it's the fuel AI runs on. At eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity
You'll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: You'll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You'll Do
  • Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
  • Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
  • Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners
What You Bring
  • Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
  • Deep understanding of AI, automation, and the enterprise technology landscape.
  • Proven ability to manage complex stakeholder relationships. Comfortable presenting business reviews to VPs and C-level executives.
Why Now
The market is moving. Businesses are scrambling to make AI work, and they're finally realizing garbage knowledge in means garbage decisions out. We've got the solution, the customers, and the momentum. We just need someone who can ensure our customers unlock the full potential of eGain.
Our Hiring Process is "Easy with eGain"
Step 1
Written test
  • Aptitude section - this is a GRE style test (60 minutes or less)
  • Functional section - this is a take-home test

Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to [email protected] with the position title "Senior Customer Success Manager" in the email subject.
Compensation
  • Base salary is $140,000 per year, plus a variable bonus of up to 20%.
  • Stock options.

Please note that the compensation package can vary based on the candidate's qualifications and experience level.

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