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Remote Senior Customer Success Manager Jobs in California

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

... Senior Customer Success Manager to join our fast-growing team. In this role, you will be ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... senior CSM role. Benefits Why Join Us * Fully remote work with flexible schedule within Eastern ...

SimpliGov

Customer Success Manager

Sacramento, CA · Remote

Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve ...

UpKeep

Customer Success Manager

Los Angeles, CA · On-site +1

With 100+ employees across the world, we support remote-first work with deep investment in our LA ... Rally internal executives and senior stakeholders for key renewal discussions and high-risk ...

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

Remote Position Summary: As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey.

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

Remote Position Summary: As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey.

Feedly

Customer Success Manager

Redwood City, CA · Remote

You either live in the San Francisco area or are interested in a remote working experience. DURING ... You will work with our product management team to improve the end-to-end customer journey and ...

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All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in California

Remote Senior Customer Success Manager information

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in California?

For Remote Senior Customer Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success Manager jobs in California look for?

The top searched job categories for Remote Senior Customer Success Manager jobs in California are:

What cities in California are hiring for Remote Senior Customer Success Manager jobs?

Cities in California with the most Remote Senior Customer Success Manager job openings:

Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in California as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Senior Customer Success Manager

Northbeam

Los Angeles, CA • Remote

Full-time

Posted 5 days ago

Job description

Job Description:

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product delivers outstanding value and insights to customers.

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Your Impact

  • Work with customers to help integrate our analytics product into their eCommerce infrastructure, and assess challenges if troubleshooting is required
  • Provide setup support for early-stage customers, and eCommerce growth insights for those that are fully onboarded
  • Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
  • Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
  • Act as the first line of support for any technical issues raised by customers via support tickets, or Slack channels
  • Proactively use internal tracking tools to investigate account health issues and customer usage data
  • Proactively identify at-risk customers, monitor churn, and drive timely intervention to ensure customer success.
  • Consider methods to automate and improve customer health tracking and engagement
  • Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
  • Become an extension of our customers' data and media teams - your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
  • Influence Northbeam's Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience

What You Bring

  • Bachelor's degree in Business, Marketing, Information Systems, Analytics, or a related field
  • 3+ years of experience in Customer Success, Account Management, or Technical Support experience, preferably supporting enterprise or eCommerce customers
  • Experience in SAAS B2B software companies
  • Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with platforms such as Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc
  • Technical aptitude and comfort with troubleshooting integrations and product configurations
  • Ability to partner closely with Onboarding and Support on bugs and technical issues
  • Experience owning a book of business and managing complex customer relationships
  • Proven ability to identify customer health risks, analyze usage data, and proactively drive retention and expansion efforts
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
  • Data-driven mindset with a desire to improve processes, automate workflows, and scale customer engagement
  • Strong project management and cross-functional coordination skills, with the ability to align Product, Engineering, and Media Strategy stakeholders
  • Comfortable working with Hubspot and other CRM tools
  • Proficient in data analytics tools

Apply