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Senior Customer Success Manager Edtech Jobs in Riverside, CA

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

C Square

Customer Success Manager

Irvine, CA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

New

Cyxtera

Customer Success Manager

Irvine, CA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

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All JobsCustomer Success Edtech JobsSenior Customer Success Manager Edtech JobsSenior Customer Success Manager Edtech Jobs in Riverside, CA

Senior Customer Success Manager Edtech information

See Riverside, CA salary details

$46.9K

$107.3K

$126.8K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior customer success manager edtech in Riverside, CA is $107,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you

Senior Customer Success Manager

Karbon

Ontario, CA • On-site, Remote

Full-time

Posted 22 days ago

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

  • Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
  • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
  • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
  • Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

  • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
  • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
  • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
  • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
  • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives.
  • Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

  • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
  • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
  • Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

  • Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
  • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
  • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
  • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
  • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

  • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
  • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.
About You!
  • Based in the US or Canada and experienced working within distributed, global teams.
  • 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
  • Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
  • Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
  • Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
  • Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
  • Comfortable operating in a data-driven environment.
  • Strong program management capability across cross-functional stakeholders.
  • Willingness to travel periodically for strategic customer engagements and industry events.
Why Work at Karbon?
  • Up to 5 weeks paid vacation per year
  • Strong benefits package including fully employer paid:
    • Medical, prescription and paramedical
    • Dental
    • Vision
    • Life insurance
    • $500 a year healthcare spending account
  • Flexible work hours
  • Working from home allowance
  • Generous parental leave
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity invests in development and provides consistent feedback

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$85,000—$97,000 CAD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.