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Senior Customer Success Manager Edtech Jobs in Riverside, CA

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

Milliman

Client Success Manager (MedInsight)

Irvine, CA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

nimble

Client Success Manager, RCM

Irvine, CA

Proven client relationship skills; must be able to work effectively with physicians and senior ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

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Senior Customer Success Manager Edtech information

See Riverside, CA salary details

$46.9K

$107.3K

$126.8K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior customer success manager edtech in Riverside, CA is $107,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you

Customer Success Associate

Wolters Kluwer N.V.

Irvine, CA • On-site

Other

Re-posted 19 days ago

Job description

About the Job
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
Responsibilities:
  • Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
  • Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
  • Develop and maintain positive working relationships with customers and other key partners.
  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.
Qualifications:
  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience.
  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.
Preferred Knowledge, Skills or Abilities:
  • Strong organizational, time management and multi-tasking skills.
  • Ability to absorb product knowledge quickly and process information to apply to customer needs.
  • Ability to make sound business decisions and exercise discretion and judgment.
  • Experience generating add-on sales revenue preferred.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.

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