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Senior Customer Success Manager Edtech Jobs in Riverside, CA

Ingrammicro

Sr Customer Experience Representative

Irvine, CA

$20.75 - $28.50/hr

You independently manage and resolve highly complex customer, vendor, and internal inquiries while ... success of the customer and category. May need to consult with Senior/Specialist staff members on ...

Intellectt INC

Sr Customer Service Rep

Irvine, CA · On-site

$20.75 - $28.50/hr

The ability to change hats and work as a team and independently is essential to success. You are ... Responsibilities: • Use of case management system to manage customer contacts and order detail ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $21/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As the Customer Success Representative I, you will have an opportunity to: * Support inbound calls ...

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Senior Customer Success Manager Edtech information

See Riverside, CA salary details

$46.9K

$107.3K

$126.8K

How much do senior customer success manager edtech jobs pay per year?

As of Jul 17, 2026, the average yearly pay for senior customer success manager edtech in Riverside, CA is $107,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
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Senior Customer Success Manager Edtech jobs near you
Customer Success Partner (Mandarin Bilingual)

Customer Success Partner (Mandarin Bilingual)

Zenlayer, Inc

Diamond Bar, CA • On-site

Full-time

Re-posted 5 days ago

Job description

We are looking for a Customer Success Partner to join our team! The Customer Success Partner will act as a key partner to Zenlayer's high profile accounts, maintaining and nurturing relationships while facilitating and delivering projects that will maximize the customer experience. Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one!
Duties & Responsibilities:
  • Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
  • Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
  • Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
  • Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
  • Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
  • Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Required Qualifications:
  • Experience in cloud computing, telecommunications, or related industries
  • Experience in managing customer success programs, customer retention, and upselling strategies.
    Ability to analyze customer data and usage trends to identify areas of improvement.
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
  • Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  • Bilingual in Mandarin Chinese is a must.

About Zenlayer:
Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

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