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Technical Customer Success Manager Jobs in Riverside, CA

Metroll

Customer Success Manager

Fontana, CA

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

ePlus

Customer Success Manager

Irvine, CA

$75K - $120K/yr

Customer Success Manager Irvine, CA, San Ramon, CA As a Customer Success Manager you will be accountable for managing the customer experience and satisfaction of services delivery to client accounts ...

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

Customer Success Management Manager We're looking for problem solvers, innovators, and dreamers who ... Experience managing a remote team is preferred. * 4+ years of experience in technical ...

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group ... Experience managing a remote team is preferred. * 4+ years of experience in technical ...

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Technical Customer Success Manager information

See Riverside, CA salary details

$53.2K

$158.9K

$201.9K

How much do technical customer success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for technical customer success manager in Riverside, CA is $158,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $188,800.00 per year, depending on experience, location, and employer.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.
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Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Riverside, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, 14% Hybrid, and 26% Remote job distribution, with an average salary of $158,877 per year, or $76.4 per hour.
Customer Success Manager

Customer Success Manager

Metroll

Fontana, CA

Other

Posted 19 days ago

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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