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Ehr Customer Success Manager Jobs in Riverside, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

C Square

Customer Success Manager

Irvine, CA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

Cyxtera

Customer Success Manager

Irvine, CA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... You'll help new customers get up and running on our Utility Management software over.vu, then stay ...

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All JobsEhr Customer Success JobsEhr Customer Success Manager JobsEhr Customer Success Manager Jobs in Riverside, CA

Ehr Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do ehr customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for ehr customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is an EHR Customer Success Manager?

EHR Customer Success Managers are professionals who help healthcare organizations effectively implement and use Electronic Health Record (EHR) systems. They work closely with clients to ensure a smooth onboarding process, provide ongoing support, and help maximize the value of the EHR software. Their responsibilities include training users, troubleshooting issues, and gathering feedback to improve the EHR product. By acting as a bridge between healthcare providers and software developers, they help ensure that the system meets the unique needs of medical practices and improves patient care.

What is the difference between Ehr Customer Success Manager vs Ehr Account Manager?

AspectEhr Customer Success ManagerEhr Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCollaborative, customer-facing roles within healthcare or tech companiesClient relationship management, often in sales or service teams
CredentialsTypically requires healthcare, customer service, or related certificationsSales or account management experience, sometimes with industry-specific knowledge

The Ehr Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Ehr products. In contrast, the Ehr Account Manager concentrates on managing existing client accounts, driving sales, and renewals. While both roles involve client interaction, the Customer Success Manager emphasizes customer satisfaction and long-term success, whereas the Account Manager centers on revenue growth and account expansion.

How does an EHR Customer Success Manager typically collaborate with healthcare providers and internal technical teams?

As an EHR Customer Success Manager, you'll act as a key liaison between healthcare providers and your company's technical or product teams. You'll regularly engage with clinicians and administrative staff to understand their workflows, address concerns, and ensure successful adoption of the EHR system. Internally, you'll coordinate with implementation specialists, support engineers, and product managers to resolve issues and relay customer feedback for ongoing product improvements. This collaborative approach helps ensure both customer satisfaction and continuous enhancement of the EHR platform.

What are the key skills and qualifications needed to thrive as an EHR Customer Success Manager, and why are they important?

To thrive as an EHR Customer Success Manager, you need a solid understanding of electronic health records systems, healthcare workflows, and customer relationship management, often supported by a degree in healthcare, IT, or business. Familiarity with EHR platforms (such as Epic or Cerner), CRM software, and basic data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you build strong client relationships and address user concerns effectively. These skills ensure smooth EHR adoption, high user satisfaction, and long-term client retention in a complex healthcare technology environment.
What are popular job titles related to Ehr Customer Success Manager jobs in Riverside, CA? For Ehr Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Ehr Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Ehr Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Ehr Customer Success Manager jobs? Cities near Riverside, CA with the most Ehr Customer Success Manager job openings:
Ehr Customer Success Manager jobs near you
Infographic showing various Ehr Customer Success Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.

Customer Success Manager

Metroll

Fontana, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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