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Senior Customer Success Manager Jobs in Riverside, CA

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

New

Infinium Group Inc.

Customer Success Lead

Murrieta, CA · On-site

$20 - $25/hr

Familiarity with ERP and CRM systems. Experience * 4+ years of experience in customer success, account management, or a client-facing B2B role. * Background in manufacturing, distribution, or ...

Saxco

Strategic Customer Success Partner

Norco, CA · On-site

As a Strategic Customer Success Partner, you will be the primary point of contact and strategic ... You will manage a revenue and gross margin profile of $50M+ and $10M+, respectively, providing ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

Tata Technologies

Client Success Manager

Irvine, CA · On-site

The Client Success Manager is accountable for meeting an individual sales quota, which involves ... Outstanding customer service; an enthusiastic professional able to build relationships with co ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

nimble

Client Success Manager, RCM

Irvine, CA

Proven client relationship skills; must be able to work effectively with physicians and senior ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Milliman

Client Success Manager (MedInsight)

Irvine, CA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Riverside, CA

Senior Customer Success Manager information

See Riverside, CA salary details

$41.7K

$98.3K

$179.4K

How much do senior customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for senior customer success manager in Riverside, CA is $98,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What job categories do people searching Senior Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Senior Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Customer Success Manager jobs? Cities near Riverside, CA with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you
Senior Customer Success Manager

Senior Customer Success Manager

Karbon

Ontario, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

New

Job description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

  • Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
  • Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
  • Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
  • Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

  • Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
  • Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
  • Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
  • Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
  • Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives.
  • Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

  • Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
  • Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
  • Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

  • Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
  • Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
  • Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
  • Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
  • Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

  • Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
  • Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.
About You!
  • Based in the US or Canada and experienced working within distributed, global teams.
  • 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
  • Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
  • Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
  • Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
  • Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
  • Comfortable operating in a data-driven environment.
  • Strong program management capability across cross-functional stakeholders.
  • Willingness to travel periodically for strategic customer engagements and industry events.
Why Work at Karbon?
  • Up to 5 weeks paid vacation per year
  • Strong benefits package including fully employer paid:
    • Medical, prescription and paramedical
    • Dental
    • Vision
    • Life insurance
    • $500 a year healthcare spending account
  • Flexible work hours
  • Working from home allowance
  • Generous parental leave
  • Work with (and learn from) an experienced, high-performing team
  • Be part of a fast-growing company that firmly believes in promoting high performers from within
  • A collaborative, team-oriented culture that embraces diversity invests in development and provides consistent feedback

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:
$85,000—$97,000 CAD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!