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Senior Customer Success Manager Jobs in Riverside, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Irvine, CA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Irvine, CA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success ...

Ventura Foods

Customer Success Manager

Irvine, CA · On-site

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success ...

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success ...

VENTURA FOODS LLC

Customer Success Manager

Irvine, CA · On-site

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

Customer-service and client-management experience. * Strong organizational, communication, and ... If you are a senior technical leader who takes ownership, challenges the status quo, and wants to ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$10K/mo

Customer-service and client-management experience. * Strong organizational, communication, and ... If you are a senior technical leader who takes ownership, challenges the status quo, and wants to ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

Customer-service and client-management experience. * Strong organizational, communication, and ... If you are a senior technical leader who takes ownership, challenges the status quo, and wants to ...

Steg.AI

Technical Customer Success Manager

Irvine, CA · On-site

$90 - $140/hr

# Technical Customer Success ManagerIrvine, CA**Full Time -- In Office -- Irvine, CA**## Steg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Riverside, CA

Senior Customer Success Manager information

See Riverside, CA salary details

$41.7K

$98.3K

$179.4K

How much do senior customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior customer success manager in Riverside, CA is $98,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What job categories do people searching Senior Customer Success Manager jobs in Riverside, CA look for?

The top searched job categories for Senior Customer Success Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Senior Customer Success Manager jobs?

Cities near Riverside, CA with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $98,294 per year, or $47.3 per hour.

Customer Success Manager

Fontana, CA • On-site

Metroll
Construction Materials Wholesalers • 501 - 1,000 employees
Learn more about Metrollexternal

Other

Re-posted 21 days ago

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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