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Customer Success Director Jobs in Riverside, CA (NOW HIRING)

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

Saxco

Strategic Customer Success Partner

Norco, CA · On-site

Reports to Director of Customer Experience About the Role Saxco partners with some of the most ... As a Strategic Customer Success Partner, you will be the primary point of contact and strategic ...

Yum

Director, Portfolio Delivery & PMO

Irvine, CA · On-site

$227K/yr

The Director, Portfolio Delivery & PMO is responsible for the governance, operating model, and ... Coordinate prioritization across Product, Engineering, Customer Success, and Market stakeholders

PMP Management

Director of Client Success, HOA

Irvine, CA · On-site

$120K - $140K/yr

... customer service both internally and externally. Position Description: The Director of Client ... Client Retention & Success * Develop and execute proactive client retention strategies across ...

Alteryx, Inc.

Director, Enterprise Applications

Irvine, CA · On-site

$154 - $204/hr

Director, Enterprise Applications (Marketing) The Director, Enterprise Applications (Marketing) is ... Ensure seamless integration across Marketing, CRM, ERP, Data Warehouse, Customer Success, and ...

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Customer Success Director information

See Riverside, CA salary details

$40.2K

$126.7K

$186.7K

How much do customer success director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success director in Riverside, CA is $126,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $151,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Director jobs in Riverside, CA? For Customer Success Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Riverside, CA look for? The top searched job categories for Customer Success Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Director jobs? Cities near Riverside, CA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $126,689 per year, or $60.9 per hour.

Client Success Director- RE Broker Solutions

Cotality

Irvine, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Job description

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
We empower real estate brokers, MLS, property technology, financial services, and insurance industries with superior data, analytics, and data-enabled solutions. Our culture is built on initiative, full accountability, trust, and transparency. As we rapidly evolve to meet our clients' complex challenges, we need a strategic sales leader to drive our next phase of growth.
We are seeking a Client Success Director to own and elevate strategic client relationships with a portfolio of top real estate brokerage firms in the United States. The Client Success Director is responsible for owning and elevating strategic client relationship, ensuring clients fully realize value from our solutions and creating the conditions for long-term retention and growth.
What You'll Be Doing:
  • Drive Value, Insight, and Executive Engagement
  • Ensure clients are fully engaged and realizing measurable value from our products and services
  • Lead strategic, outcome-focused conversations centered on adoption, value realization, and business impact
  • Plan and execute high-impact Quarterly Business Reviews
  • Translate data, insights, and trends into clear, relevant recommendations for client decision-makers
  • Use insights to guide continuous improvement and strengthen long-term partnerships

Protect & Grow the Business
  • Proactively identify and mitigate risk within the client portfolio to protect retention
  • Collaborate with Sales to surface expansion opportunities once value has been established
  • Create favorable conditions for growth through strong adoption, outcomes, and client advocacy

Be the Voice of the Client
  • Advocate for client needs internally, influencing product, process, and engagement improvements
  • Share insights and feedback to help the organization scale best practices and improve the client experience
  • Partner cross-functionally with Product, Support, Sales, and Delivery teams to resolve issues and improve outcomes

Operate with Excellence
  • Maintain accurate documentation of client activity, risks, and success plans in CRM systems
  • Follow and help evolve Client Success engagement models and standard processes
  • Serve as a role model for what "great" looks like in Client Success

What's in it For You:
  • Large (~$2B+ revenue) formerly public information services and data business
  • Durable cash flow and profitability regardless of changes in macroeconomic conditions
  • Company certified as a global "A Great Place to Work."
  • Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote.
  • Competitive compensation and benefits!
  • Career path for continued professional growth.
  • Working with leaders that care about your professional growth!
  • Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:
  • 6+ years of experience in Client Success, Account Management, Consulting, or a related client-facing role in a B2B environment
  • Proven ability to manage complex, strategic client relationships
  • Strong executive presence with experience leading senior-level client conversations
  • Demonstrated success driving retention, adoption, and measurable client outcomes
  • Analytical mindset with the ability to translate data into insights and recommendations
  • Strong collaboration skills across Sales, Product, Support, and other internal teams

Annual Pay Range:
96,000 - 120,000 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-04-22
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with company match and vesting after one year.
  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
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Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
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