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Customer Success Director Jobs in Riverside, CA (NOW HIRING)

Alteryx, Inc.

Director, Enterprise Applications

Irvine, CA · On-site

$154 - $204/hr

Director, Enterprise Applications (Marketing) The Director, Enterprise Applications (Marketing) is ... Ensure seamless integration across Marketing, CRM, ERP, Data Warehouse, Customer Success, and ...

TelemetryX

Director of Operations

Irvine, CA · On-site

The Director of Operations will own end-to-end operational buildout, including CRM/ERP and data ... Coordinate cross-functional execution between sales, engineering, finance, and customer success ...

Jj

Senior Director, US Marketing - Ottava

Irvine, CA · On-site

Partner with Commercial Operations and Customer Success to ensure value messaging aligns with ... directed to your accommodation resource. #LI-SR Required Skills: Preferred Skills: Brand ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Direct all customer service functions including order processing, customer inquiries, web-based ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

World Wide Technology

Software Specialist

Pomona, CA · On-site

While the role does not own customer accounts or carry direct responsibility for overall account success, it plays a key supporting role by bringing deep software, licensing, and ISV/OEM knowledge to ...

World Wide Technology

Software Specialist

Pomona, CA

While the role does not own customer accounts or carry direct responsibility for overall account success, it plays a key supporting role by bringing deep software, licensing, and ISV/OEM knowledge to ...

Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni ... Experience integrating voice support into modern CX stacks What Success Looks Like By the end of ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Direct all customer service functions including order processing, customer inquiries, web-based ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Riverside, CA

Customer Success Director information

See Riverside, CA salary details

$40.2K

$126.7K

$186.7K

How much do customer success director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success director in Riverside, CA is $126,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $151,800.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director make?

A Customer Success Director typically earns a salary ranging from $100,000 to $180,000 annually, depending on experience, industry, and company size. They often receive bonuses or incentives based on client retention and success metrics, and the role may require leadership skills and familiarity with customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Director jobs in Riverside, CA? For Customer Success Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Riverside, CA look for? The top searched job categories for Customer Success Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Director jobs? Cities near Riverside, CA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $126,689 per year, or $60.9 per hour.

Client Success Coordinator (Automotive Marketing)

TurnKey Marketing

Corona, CA • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About the Role

The Client Success Coordinator plays a key support role within the Client Success team, helping ensure smooth execution of client initiatives, strong internal coordination, and consistent client communication. This role works closely with the Client Success Team Lead, Performance Managers, and internal teams to support client initiatives, maintain momentum across accounts, and deliver a consistently strong client experience.

This position is ideal for someone who is highly organized, detail-oriented, and comfortable communicating with clients while supporting a broader account team.

This role requires local candidates who can work in-office on a hybrid schedule at our Corona, CA location.

Key Responsibilities

Client & Team Support

  • Support the Client Success team with day-to-day tasks, projects, and administrative needs for existing accounts.
  • Communicate with clients as needed, including responding to emails, coordinating logistics, and supporting follow-ups — under the direction of the Client Success team.
  • Assist with preparing client-facing materials, meeting agendas, notes, and follow-up documentation.
  • Help identify potential issues or risks and escalate to the appropriate team lead.

Coordination & Execution

  • Coordinate internal and external meetings, ensuring all parties are prepared and informed.
  • Track project timelines, deliverables, and deadlines across multiple accounts.
  • Maintain accurate documentation of account activity, communications, and internal notes.
  • Support cross-functional collaboration with Sales, Strategy, Creative, and Paid Media teams.

Process & Learning

  • Complete TurnKey Marketing’s product, tools, and process training.
  • Follow established Client Success workflows and contribute to process improvements when appropriate.
  • Maintain an up-to-date understanding of digital marketing and automotive industry trends to better support the team.

To ensure clarity, this role:

  • Does not own client accounts
  • Does not carry revenue, quota, or KPI responsibility
  • Does not serve as the primary strategic contact for clients

The Client Success Coordinator supports and amplifies the work of Performance Managers and Client Success Leads.

Qualifications

Required

  • 1–3 years of experience in a coordination, support, or client-facing role (marketing, agency, or related environment preferred)
  • Strong written and verbal communication skills, including professional email communication
  • Excellent organizational skills with strong attention to detail
  • Ability to manage multiple tasks and deadlines in a fast-paced environment
  • Positive, proactive attitude with a desire to learn and grow
  • Exposure to digital marketing concepts (SEO, paid media, social media, websites, email marketing, etc.)
  • Familiarity with project management or CRM tools
  • Experience supporting clients in an agency or service-based environment
  • Automotive industry experience is a plus, but not required

Company Description

TurnKey Marketing is a leading automotive ad agency based out of Southern California serving franchised and independent dealerships across the U.S. Since 2002, we've helped dealerships grow through targeted digital marketing and high-impact direct mail campaigns. We're proud to be OEM-certified by Stellantis and Maserati North America.

Our mission is that “we will be recognized as the transformative marketing firm driven by our creative and innovative solutions because our customers deserve life-changing results that shatter the status quo.”

Our core values are essential to everything we do: Integrity, Winning Attitude, Make it Better, Embrace Teamwork, Quality Matters, and Customer Success.

Our Critical Actions are a driving force: We Learn, We Communicate, We Innovate, and We Take Pride.

TurnKey Marketing offers competitive compensation and a robust benefits program and fun perks.

Check out all of our positions at http://tkmkt.com/careers/

We want to know how you can help grow our awesome team and we would love to hear from you!