Customer Success Director Jobs in Riverside, CA (NOW HIRING)

The Company 

TelemetryX, formerly Access Control Group, is now a wholly owned subsidiary of Pacific Rim Capital (PRC). TelemetryX is a fast-growing provider of agnostic telemetry data and third-party asset management services. TelemetryX centralizes fleet intelligence to transform data into operational power — driving continuous improvement across every asset and aspect of fleet operations. Our solutions help clients optimize total cost of ownership, performance, and safety.  

Job Summary 

TelemetryX has a live and growing 3PM (Third-Party Management) service offering, with customer commitments outpacing our current operational infrastructure. The Director of Operations exists to close that gap—building the systems, processes, and execution capability required to deliver hardware, software, and 3PM services at scale. The Director of Operations will own end-to-end operational buildout, including CRM/ERP and data infrastructure, supply chain and customer deployment workflows, vendor and service-partner management, and the AI-enabled automation that lets us scale without scaling headcount linearly. The Director of Operations will also partner with the GM on operational integration with Pacific Rim Capital (PRC).  Owning how TelemetryX’s service delivery connects to PRC’s leasing, telematics, asset management, and remarketing flows. 

Key Responsibilities  

Operational Excellence & Systems 

•   Build the operational backbone of TelemetryX from the current state to scale, defining the operating model, decision rights, and execution standards across hardware, service delivery, and 3PM. 

•  Stand up the core processes, KPIs, and operating cadences required to deliver against current customer commitments and absorb continued growth; building from a blank page where needed.  

•  Own the selection, implementation, and integration of CRM, ERP, and data infrastructure—making the architectural calls that determine how visibility, automation, and decision-making work across the business. 

• Partner with engineering and product teams to integrate hardware, software, and data workflows into a unified operating model.   

• Identify and deploy automation and AI-driven solutions to improve efficiency, reduce manual work, and enhance customer outcomes. 

• Collaborate in building AI-first operational workflows, including automation of reporting, service coordination, and fleet optimization. 

• Leverage data and analytics to drive operational decisions, performance improvements, and customer insights. 

• Manage supply chain, warehousing, logistics, and key operational partners to ensure timely delivery of hardware and services for successful customer implementation including forecasting, inventory, and returns.  

• Coordinate cross-functional execution between sales, engineering, finance, and customer success teams.  

PRC Coordination 

• Own the operational integration with Pacific Rim Capital (PRC), partnering with the GM on alignment; defining how leasing, telematics, asset management, and remarketing flows interconnect with TelemetryX service delivery on the operational layer.   

• Coordinate cross-functional execution with PRC teams including finance, sales, asset management, and remarketing. 

3PM 

• Build out the operational infrastructure required to deliver the 3PM (Third-Party Management) offering at scale, defining and standing up service workflows, vendor and service-partner management, SLA design and tracking, fleet lifecycle processes, and the data and systems backbone that supports them.  

• Convert the deep fleet management expertise that exists on the team today into repeatable, documented, system-supported execution.  

• Ensure operational processes support lifecycle discipline, including deployment, maintenance coordination, and end-of-life execution aligned with customer strategy. 

Requirements 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Engineering, or a related field.  Master’s degree preferred. 

• 10+ years of operations experience, including a senior leadership role in which you built or substantially rebuilt the operating model of a service or technology business. Experience operating in a technology-enabled or AI-forward environment preferred. 

• Experience taking a service offering from early commercial traction to a repeatable, system-supported delivery model: defining service workflows, SLAs, vendor management, and the operational economics underneath. 

• Demonstrated experience selecting, implementing, and integrating CRM, ERP, and workflow/automation platforms: not as a participant on the project, but as the person responsible for the architecture and the outcome.  

• Track record of building operational capability under a service offering experiencing rapid demand growth: closing the gap between commercial momentum and the ability to deliver. 

• Hands-on experience operating across integrated hardware, software, and service offerings; ideally in fleet, telematics, logistics, IoT, or adjacent industries. Strong data orientation with ability to leverage analytics to drive decision-making and performance 

• Experience managing vendor relationships, contract manufacturers, or third-party logistics providers. 

• Demonstrated ability to manage cross-functional operations involving sales, engineering, customer support, and finance. 

• Strong project management skills and the ability to manage multiple operational initiatives simultaneously. 

• Excellent communication and organizational skills with the ability to coordinate across multiple departments and external partners.  

Compensation and Benefits 

• Salary: $158,000 -$185,000 

• Performance Bonus: Eligible for a quarterly bonus of up to 15%, bringing the total compensation range to $188,000 - $223,000. 

• Health Benefits: Comprehensive medical, dental, vision, and life insurance, along with an Employee Assistance Program and 401(k) plan with company match, available for full-time employees. 

• Paid Time Off: Accrue three weeks of PTO annually. 

• Holidays: Enjoy 15.5 paid holidays throughout the year. 

TelemetryX is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. 

If you require a reasonable accommodation during the application or interview process, please contact the People and Culture department.  

We believe that diversity of thought, background, and experience makes us stronger and helps us better serve our employees, customers, and communities.