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Customer Success Director Jobs in Riverside, CA (NOW HIRING)

Soft source inc

Managing Director

Irvine, CA · Remote

- Managing Director (Remote)Position Overview We are seeking an experienced and strategic Managing ... HR, and Customer Success teams. * Strengthen client relationships by serving as an executive ...

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Customer Success Director information

See Riverside, CA salary details

$40.2K

$126.7K

$186.7K

How much do customer success director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success director in Riverside, CA is $126,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $151,800.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director make?

A Customer Success Director typically earns a salary ranging from $100,000 to $180,000 annually, depending on experience, industry, and company size. They often receive bonuses or incentives based on client retention and success metrics, and the role may require leadership skills and familiarity with customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Director jobs in Riverside, CA? For Customer Success Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Riverside, CA look for? The top searched job categories for Customer Success Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Director jobs? Cities near Riverside, CA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $126,689 per year, or $60.9 per hour.

Customer Success Consultant (Remote)

Cengage Learning

Ontario, CA • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.

For the Customer Success Consultant position, we are targeting specific geographies due to territory alignment and travel expectations. To be considered, candidates must be based in one of the following areas:

  • Texas
  • Arkansas
  • Ontario, Canada
  • Western Canada: British Columbia, Alberta, Saskatchewan, or Alberta
  • Arizona
  • Pennsylvania
What you'll do here:

  • Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.

  • Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.

  • Develop and implement tailored success plans that align with customer goals and increase product usage.

  • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.

  • Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

  • Conduct regular health checks to assess value realization and identify opportunities for growth.

  • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills you will need here:

  • Proven ability to quickly learn and master new systems and applications.

  • Excellent communication and presentation skills.

  • Strong analytical skills with the ability to translate data into actionable insights.

  • Ability to explain technical concepts in a clear, business-friendly manner.

  • Skilled at managing and prioritizing multiple customer needs simultaneously.

Preferred:

  • Bachelor's degree preferred.

  • 5+ years of experience in a Sales or Customer Success role.

  • Experience in Educational Technology or Higher Education.

  • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

  • Requirement to travel between 20-30% by both air and car

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$67,000.00 - $87,100.00 USD

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