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Customer Success Manager Remote Edtech Jobs in Riverside, CA

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

Customer Success Management Manager We're looking for problem solvers, innovators, and dreamers who ... Experience managing a remote team is preferred. * 4+ years of experience in technical ...

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group ... Experience managing a remote team is preferred. * 4+ years of experience in technical ...

YQN

Customer Success Manager（Remote）

Fontana, CA · Remote

$80K - $120K/yr

About this role: YQN is seeking a proactive and customer-oriented Customer Success ... a remote environment * Proficient in Microsoft Office, Google Workspace, and CRM systems

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site +1

The Customer Success Lead is a critical frontline leader and subject matter expert responsible for managing complex, urgent, and high-visibility member escalations including executive-level ...

Milliman

Client Success Manager (MedInsight)

Irvine, CA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

antidote

Campaign Manager (Remote)

Santa Ana, CA · Remote

... toward success. responsibilities * you're the main point of contact, the go-to person managing ... new customers & create repeat purchase opportunities * create highly engaging campaign plans to ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... and customers. This role is part of the overall Support Operations and the Manager will be ... Demonstrated success leading remote and distributed teams, including setting goals, providing ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

... and customers. This role is part of the overall Support Operations and the Manager will be ... Demonstrated success leading remote and distributed teams, including setting goals, providing ...

IQVIA

Lead Clinical Data Manager (Remote)

Anaheim, CA · Remote

$68K - $217K/yr

Manage timelines, budgets, and resource allocation to meet customer expectations. * Mentor junior ... Proven success managing large global studies (1000+ patients). * Expertise with Medidata Rave ...

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All JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Riverside, CA

Customer Success Manager Remote Edtech information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager remote edtech jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager remote edtech in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Riverside, CA? For Customer Success Manager Remote Edtech jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager Remote Edtech jobs? Cities near Riverside, CA with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.
Customer Success Manager (California)

Customer Success Manager (California)

McGraw-Hill Education

Irvine, CA • Remote

$64K - $95K/yr

Other

Posted 26 days ago

McGraw Hill rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

8th of 17 rated publishing

Job description

Overview

Build the Future

When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives and experience first-hand the difference your hard work makes.

How can you make an impact?

As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.

This is a remote position requiring up to 75% of travel. Ideal candidates should reside California. Preferrably in the LA area. Candidates must be located within the United States and eligible to work for any employer.

What you will be doing...

  • Lead and coordinate territory calls, aligning internal account teams, tracking implementation, and using data to drive retention and growth
  • Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts
  • Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action
  • Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion
  • Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities
  • Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts

We're looking for someone with...

  • Bachelor's degree required (master's preferred) with at least 5 years of sales and/or account management experience
  • Proven experience managing complex, high-level customer success relationships
  • Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities
  • Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders
  • Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments
  • Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed

Here's what we offer:

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.

The pay range for this position is between $64,000 - $95,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.

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