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Customer Success Manager Remote Edtech Jobs in Riverside, CA

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

Confirm lead routing is accurate within a CRM * Responsible for personal productivity and ... Proven and measurable success with mid-market or enterprise accounts * Ability to translate and ...

Directive

B2B Marketing Manager(Remote US)

Irvine, CA · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Directive

Paid Media Manager (Remote US)

Irvine, CA · Remote

$70K - $95K/yr

Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Proven and measurable success with mid-market or enterprise accounts * A unique perspective on how ...

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

Confirm lead routing is accurate within a CRM * Responsible for personal productivity and ... Proven and measurable success with mid-market or enterprise accounts * Ability to translate and ...

Z-EV Disty Corp

Be Seen First

Electrical Sales Channel Manager

Irvine, CA · Remote

$100K - $120K/yr

Channel Manager Remote (U.S.) | ✈️ ~40-50% Travel $100,000 - $120,000 base + performance bonus ... resolving customer or partner-related challenges Market Expansion * Identify new verticals and ...

Built By Shah

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Google Ads PPC Manager -- Remote Full-Time

Irvine, CA · Remote

$5.0K - $7.5K/mo

Because of that, you can build simple checklists, repeatable steps, and clear systems for success ... Making sure campaigns are targeting the correct locations, services, and customer intent.

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Customer Success Manager Remote Edtech information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager remote edtech jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer success manager remote edtech in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What job categories do people searching Customer Success Manager Remote Edtech jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager Remote Edtech jobs? Cities near Riverside, CA with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.

Ecommerce Manager (Remote) | Canada

HireHawk

Ontario, CA • Remote

Full-time

Re-posted 13 days ago

Job description

  • Location: Remote / Virtual
  • Job Type: Full-Time

HireHawk builds high-performing remote teams for U.S. and Canadian companies by connecting great people with meaningful work, no matter where they live. We’re hiring this role on behalf of a fast-growing direct-to-consumer haircare brand that takes site experience seriously and wants a dedicated owner for conversion and on-site performance.

We're looking for an Ecommerce Manager who owns the on-site and channel execution across our key platforms. You'll drive CRO on our Shopify storefront, manage and optimize product pages on TikTok Shop and Amazon, run email campaign sends, and keep the operational layer of our ecommerce engine running cleanly.

You'll work closely with the Director of Growth and our retention agency on email flows and campaigns, your job is execution and iteration, not just ideation. If you like seeing your work ship fast, move metrics, and actually matter, this is the role.

Responsibilities:

Site CRO & Shopify

  • Own conversion rate optimization across the Shopify storefront PDPs, collection pages, checkout flow, homepage
  • Run A/B tests and on-site experiments; manage tooling and interpret results
  • Manage Shopify app ecosystem including upsell/cross-sell, reviews, subscriptions, bundles, and site speed tools
  • Maintain integrations and troubleshoot issues across apps, pixels, and data layers
  • Coordinate with creative team to brief and deploy updated imagery, copy, and UGC across PDPs

TikTok Shop

  • Own PDP optimization on TikTok Shop titles, bullets, imagery, A+ content, category/attribute setup
  • Monitor TikTok Shop storefront performance and flag issues to the broader team
  • Coordinate with the content and affiliate team to ensure product pages are dialed in to support creator traffic
  • Stay current on TikTok Shop feature releases and surface relevant updates

Amazon

  • Assist with Amazon listing optimization titles, bullets, A+ content, backend keywords, imagery
  • Work alongside internal stakeholders and agency contacts to implement updates and maintain listing health
  • Flag suppressed listings, content issues, or policy flags and coordinate resolution

Email Marketing

  • Execute campaign sends end-to-end: build, QA, schedule, and deploy in Klaviyo
  • Partner with Director of Growth and retention agency on flow strategy — your role is hands-on implementation
  • Manage segmentation logic, list hygiene, and send cadence
  • Pull post-send reporting and surface performance insights

Tooling & Operations

  • Own the review platform — ensure review collection, moderation, and syndication are running
  • Leverage AI tools for copywriting, content optimization, and productivity
  • Maintain clean documentation across SOPs, app settings, and platform configurations
  • Support new channel or integration launches as the business scales

Requirements

Must-Have:

  • 2 to 4 years in a DTC ecommerce role, you've lived inside Shopify and know it cold
  • Hands-on Klaviyo experience: you've built campaigns, managed flows, and pulled your own reporting
  • Worked on TikTok Shop in some capacity, even if not the primary owner
  • Basic Amazon Seller Central familiarity listing updates, A+ content, suppression troubleshooting
  • Comfortable with the Shopify app ecosystem: you know what tools exist, how they talk to each other, and how to triage when something breaks
  • CRO mindset: you think about the customer journey, not just the task in front of you
  • Detail-oriented and execution-focused you ship, you follow up, you close the loop
  • Comfortable using AI tools to move faster (ChatGPT, Claude, Midjourney, etc.)
  • Strong communicator who can work cross-functionally with creative, growth, and external partners

Nice-to-Have

  • Experience at a beauty, wellness, or CPG DTC brand
  • Familiarity with affiliate or influencer-adjacent ecommerce (TikTok Shop affiliates, LTK, etc.)
  • Basic HTML/CSS for email template edits
  • Experience with tools like Elevar, Triple Whale, or similar attribution/analytics platforms
  • Comfort pulling and interpreting data in Google Sheets or Looker

Benefits

  • Access to a $200K+ perk marketplace with discounts on 150+ services.
  • Option to withdraw up to 50% of approved earnings before payday.