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Customer Success Manager Remote Edtech Jobs in Riverside, CA

First American

Product Manager (Remote)

Santa Ana, CA · Remote

$112K - $149K/yr

... our customers. The Product Manager will play a key role in helping us continue our innovative ... success. We are proud to foster an authentic and inclusive workplace For All. You are free and ...

First American

Product Manager (Remote)

Santa Ana, CA · Remote

$112K - $149K/yr

... our customers. The Product Manager will play a key role in helping us continue our innovative ... success. We are proud to foster an authentic and inclusive workplace For All. You are free and ...

Priority1

Territory Manager-Remote

Anaheim, CA · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Procore

Commercial Account Manager, Canada

Ontario, CA · On-site +1

You'll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain ... remote. We're looking for candidates to join us immediately. What you'll do: * Serve as the main ...

Directive

B2B Marketing Manager(Remote US)

Irvine, CA · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Directive

Paid Media Manager (Remote US)

Irvine, CA · Remote

$70K - $95K/yr

Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Proven and measurable success with mid-market or enterprise accounts * A unique perspective on how ...

Z-EV Disty Corp

Be Seen First

Electrical Sales Channel Manager

Irvine, CA · Remote

$100K - $120K/yr

Channel Manager Remote (U.S.) | ✈️ ~40-50% Travel $100,000 - $120,000 base + performance bonus ... resolving customer or partner-related challenges Market Expansion * Identify new verticals and ...

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All JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Riverside, CA

Customer Success Manager Remote Edtech information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager remote edtech jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager remote edtech in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Riverside, CA? For Customer Success Manager Remote Edtech jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager Remote Edtech jobs? Cities near Riverside, CA with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.
Product Manager (Remote)

Product Manager (Remote)

First American

Santa Ana, CA • Remote

$112K - $149K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoWe are looking for an energetic, self-motivated Product Manager who is excited to work through ambiguity and deliver exceptional user experiences & lasting value to our customers.
The Product Manager will play a key role in helping us continue our innovative approach to building and delivering advanced solutions to our customers and partners. You will collaborate closely with engineering teams, business stakeholders, and user experience design teams to develop modern solutions for our core business. This person will define and communicate strategy and day-to-day decisions regarding product development and product releases.

What You'll Do:

  • Help define product strategy with clear, supportable objectives and long-term vision that align with strategic priorities.

  • Collaborate with cross-functional teams to ensure product delivery and quality goals are achieved and maintained.

  • Craft KPIs, develop a product roadmap, and write user stories/requirements for your areas of ownership.

  • Provide input to and develop operational plans; work with Senior Management to ensure that plans are integrated with broader strategies; present project plans and results.

  • Engage with internal stakeholders to gather feedback, glean insights, and understand pain points to enhance product offerings.

  • Ensure clear and comprehensive documentation, guidelines, and usage examples to facilitate seamless customer integration.


Experience:

  • 3 + years of software/technology product management. Equivalent experience in strategic marketing, business management or other related technology functions is acceptable (Experience in an API product management or related role is a huge plus!)

  • A demonstrated and focused desire to build products and services that users will love.

  • Superior interpersonal and communication skills that bridge the gap between business and engineering teams.

  • Ability to use data to gain product insights, validate risk, and demonstrate those risks and insights in a meaningful way.

  • Excellent knowledge of standard software development methodologies.

  • Experience launching products or features end-to-end.

Pay Range: $112,400.00 - $149,800.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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