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Entry Level Customer Success Jobs in Riverside, CA

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Entry Level Customer Success information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do entry level customer success jobs pay per year?

As of Jun 26, 2026, the average yearly pay for entry level customer success in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by entry level customer success professionals, and how can I prepare for them?

Entry level customer success professionals often face the challenge of quickly learning a company’s products or services while managing a high volume of customer inquiries. It’s common to encounter difficult customers or unique problems that require patience and creative troubleshooting. To prepare, familiarize yourself with the company's resources, actively seek feedback from your team, and don't hesitate to ask questions when unsure. Most organizations provide training and mentorship to support your growth, so embracing a willingness to learn and adapt will help you succeed in the role.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Success position, and why are they important?

To thrive as an Entry Level Customer Success professional, you generally need strong communication skills, a customer-focused mindset, basic problem-solving abilities, and a bachelor's degree or equivalent experience. Familiarity with CRM software like Salesforce or Zendesk, and proficiency in using email and chat support systems, are often required. Outstanding interpersonal skills, active listening, and a proactive attitude help individuals stand out in this position. These abilities are vital for building positive customer relationships, resolving issues efficiently, and contributing to customer retention and satisfaction.

What is an Entry Level Customer Success job?

An Entry Level Customer Success job focuses on helping customers get the most value from a company's products or services. Responsibilities typically include assisting customers with onboarding, answering product-related questions, and ensuring customer satisfaction. The role often involves collaborating with different teams, such as sales and support, to address customer needs. Strong communication and problem-solving skills are essential for success. This position serves as a foundation for growth into more advanced customer success roles.

What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Entry Level Customer Success jobs in Riverside, CA? For Entry Level Customer Success jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success jobs in Riverside, CA look for? The top searched job categories for Entry Level Customer Success jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entry Level Customer Success jobs? Cities near Riverside, CA with the most Entry Level Customer Success job openings:
Entry Level Customer Success jobs near you
Customer Service Representative - Tier I Tech Support

Customer Service Representative - Tier I Tech Support

ViewSonic Corporation

Chino, CA

$17.25 - $22/hr

Full-time

Posted 18 days ago

Job description

Supervision

Reports to: Technical Support Manager

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact

If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.

Day to Day Responsibilities

  • Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
  • Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
  • Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
  • Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
  • Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
  • Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

  • HS Degree, BA in Computer Science, Information Technology, or related field preferred
  • 1 years' experience in a customer service; in a technical environment is preferred
  • Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
  • Strong written and verbal communication
  • Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
  • Bilingual Spanish or French a plus

What’s in it for you:

  • Medical, Dental and Vision insurance options
  • 401k with company match
  • Paid Time Off
  • Company provided equipment
  • Advancement for career in customer success, sales, or marketing

Work Environment & Requirements

  • Environment: Full time in office
  • Physical Effort: Work requires infrequent physical demands
  • Hazards: Negligible, little or no exposure to hazards

At ViewSonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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