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Entrylevel Customer Experience Analyst Jobs in Riverside, CA

Kia America

Talent Experience Analyst

Irvine, CA · On-site

Status Exempt General Summary The Talent Experience Analyst supports the design and delivery of ... Customer service mindset; professional discretion and ability to maintain confidentiality. Other ...

Lever Demo 2

Customer Success Analyst

Irvine, CA · On-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Kia America, Inc.

Talent Experience Analyst

Irvine, CA · On-site

Status Exempt General Summary The Talent Experience Analyst supports the design and delivery of ... Customer service mindset; professional discretion and ability to maintain confidentiality. Other ...

Kia America

Talent Experience Analyst

Irvine, CA

Status Exempt General Summary The Talent Experience Analyst supports the design and delivery of ... Customer service mindset; professional discretion and ability to maintain confidentiality. Other ...

Twitch

Customer Experience Specialist

Irvine, CA

$19 - $24/hr

Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline ... experience in customer support, technical support, or content moderation for a web-based ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

Customer Experience Specialist Irvine, CA; New York City About Us Twitch is the world's biggest ... Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline ... experience in customer support, technical support, or content moderation for a web-based ...

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All JobsEntrylevel Customer Experience Analyst JobsEntrylevel Customer Experience Analyst Jobs in Riverside, CA

Entrylevel Customer Experience Analyst information

See Riverside, CA salary details

$16

$36

$64

How much do entrylevel customer experience analyst jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for entrylevel customer experience analyst in Riverside, CA is $36.50, according to ZipRecruiter salary data. Most workers in this role earn between $27.60 and $39.86 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

What are popular job titles related to Entrylevel Customer Experience Analyst jobs in Riverside, CA? For Entrylevel Customer Experience Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entrylevel Customer Experience Analyst jobs in Riverside, CA look for? The top searched job categories for Entrylevel Customer Experience Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entrylevel Customer Experience Analyst jobs? Cities near Riverside, CA with the most Entrylevel Customer Experience Analyst job openings:
Entrylevel Customer Experience Analyst jobs near you
Talent Experience Analyst

Talent Experience Analyst

Kia America

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Exempt
General Summary
The Talent Experience Analyst supports the design and delivery of learning, engagement, and culture programs that shape the team member experience across Kia. Reporting to the Talent Experience Manager, this role coordinates program logistics and communications-especially in support of the New Hire Orientation/onboarding experience-administers systems (LMS, intranet, recognition and survey tools), prepares reporting and insights, and helps ensure a consistent, high-quality experience for team members and stakeholders.
Essential Duties and Responsibilities
Priority One - Talent Development Program Coordination (40%)
  • Coordinate learning program logistics and operations (onboarding, compliance, leadership and role-based learning), including calendars, sessions, materials, enrollment, and communications.
  • Support the New Hire Orientation program by coordinating session logistics, preparing facilitator/participant materials, managing invites and attendance, and tracking completion and feedback for continuous improvement.
  • Administer learning systems and content operations (LMS/e-Learning setup, tracking, troubleshooting, completion reporting) to support a consistent learner experience.
  • Maintain program documentation, templates, and job aids to support repeatable delivery and continuous improvement.

Priority Two - Team Member Engagement & Communications Support (30%)
  • Support employee listening and engagement programs (culture and/or pulse surveys, onboarding and exit feedback, recognition platform administration) by coordinating cycles, preparing communications, and maintaining documentation.
  • Draft and publish internal communications (emails, intranet posts, toolkits, presentations) that reinforce Kia values and drive program awareness and participation.
  • Support culture events and activations (team member meetings, culture week, recognition moments) through planning and on-site execution support as needed.

Priority Three - Reporting, Insights & Change Enablement Support (20%)
  • Monitor, analyze, and report program performance (participation, completion, satisfaction, and feedback trends); prepare summaries and recommendations for the Talent Experience Manager.
  • Assist with change enablement for HR and workplace initiatives by maintaining stakeholder lists, drafting communications, developing job aids, and supporting training deployment.

Priority Four - Program Operations Support (10%)
  • Support vendor coordination (contracts, service agreements, amendments, etc.) and budget administration tasks (PO support, invoice tracking, contract files, utilization tracking) and ensure process consistency and proper program documentation.

Personally Performed Duties
  • Maintain learning program calendars, enrollment lists, facilitator coordination, room/Teams setup, attendance tracking, and post-session follow-up.
  • Coordinate New Hire Orientation logistics and communications (room/Teams setup, materials, reminders, attendance/completion tracking) and collect participant feedback to support ongoing improvements.
  • Create and distribute program communications and reminders; respond to team member questions and route issues appropriately.
  • Publish and maintain intranet content related to learning and culture (program pages, FAQs, resources) and promote best practices for information quality and branding.
  • Support survey and feedback administration (launch communications, distribution, reminders, basic analysis) and maintain reporting templates.
  • Administer recognition and engagement tools (user support, content updates, reporting, program documentation).
  • Prepare recurring dashboards and executive-ready slides summarizing program performance and insights.
  • Assist with event logistics (vendors, catering, supplies, run-of-show, on-site support) for culture activations and team member meetings.
  • Perform other duties as assigned.

Qualifications/Education
Bachelor's degree in Human Resources, Organizational Development, Adult Learning, Business, Communications, or a related field (or equivalent experience).
Job Requirement
  • 2-4 years of experience supporting learning, talent development, employee experience, HR programs, internal communications, or event/program coordination in a corporate environment.
  • Hands-on experience administering systems such as an LMS/e-Learning platform, SharePoint/intranet, survey/engagement tools, and Microsoft 365 (Teams, PowerPoint, Excel).
  • Experience creating and coordinating employee communications and program resources (emails, intranet posts, guides, FAQs, presentations).
  • Experience tracking program metrics and using data to support recommendations; comfortable working with spreadsheets and dashboards.
  • Nice to have: experience with vendor coordination, budget tracking, and/or facilitation support for training sessions.

Specialized Skills and Knowledge Required
  • Strong organization, attention to detail, and follow-through; ability to manage multiple tasks with shifting priorities.
  • Clear written and verbal communication skills and comfort collaborating with stakeholders at multiple levels.
  • Analytical skills to track metrics, interpret basic trends, and maintain accurate reporting.
  • Customer service mindset; professional discretion and ability to maintain confidentiality.

Other Requirements
  • In-person work is performed at the Kia Irvine campus.
  • May need to work additional hours outside of normal business hours as required by the job, including occasional evenings or weekends for events.
  • Up to 5% domestic travel may be required (as needed for events, training, or business meetings).
  • Physical Requirements: Primarily sedentary office work; frequent sitting and computer use; occasional standing/walking and lifting up to 10 lbs.

Competencies
  • Care for People
  • Chase Excellence Every Day
  • Dare to Push Boundaries
  • Empower People to Act
  • Move Further Together

Pay Range
$63,669.83 - $82,796
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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About Kia America

Sourced by ZipRecruiter

Industry

Motor vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1994

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