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Overnight Customer Service Representative Jobs in Riverside, CA

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Customer Service Representative

Irvine, CA · On-site

$23 - $24/hr

Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title: Customer Service Representative Pay: $23.00-$24.00 per hour Hours: 8:00 am - 5:00 pm (Monday-Friday ...

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Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

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Overnight Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do overnight customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for overnight customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What are the most commonly searched types of Customer Service Representative jobs in Riverside, CA?

The most popular types of Customer Service Representative jobs in Riverside, CA are:

What are popular job titles related to Overnight Customer Service Representative jobs in Riverside, CA?

For Overnight Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service Representative jobs in Riverside, CA look for?

The top searched job categories for Overnight Customer Service Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Overnight Customer Service Representative jobs?

Cities near Riverside, CA with the most Overnight Customer Service Representative job openings:

Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative

Ethos Veterinary Health

Grand Terrace, CA • On-site

$19 - $21/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative - Emergency Veterinary Hospital
$19.00-$21.00/hour (DOE)
Part-time opportunity in Grand Terrace, California
Schedule: Evening, weekend & holiday availability required
Be the calm, compassionate first point of contact for pet owners experiencing a veterinary emergency. Animal Emergency Clinic (AEC) is seeking an experienced Customer Service Representative (CSR) to support clients and our Emergency Veterinary team in a fast-paced, walk-in hospital environment.
This role is ideal for an experienced Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, or Veterinary CSR who is comfortable managing an unpredictable emergency caseload while providing exceptional client service.
Why Join Animal Emergency Clinic
Animal Emergency Clinic in Grand Terrace is an AAHA-accredited emergency veterinary hospital that has served pets and families throughout the Inland Empire for more than 50 years. Currently open overnight on weekdays and 24 hours on weekends, AEC is preparing to expand to 24/7 emergency veterinary services.
Because AEC is a walk-in emergency hospital, we do not schedule appointments. Every shift is different-from critical traumas to urgent medical cases-and our client service team plays an essential role in keeping communication and patient intake organized while supporting pet owners through stressful situations.
In Your Day-to-Day, You Will
  • Welcome clients and pets with compassion, professionalism, and empathy.
  • Answer a multi-line phone system, gather information, and appropriately communicate urgent concerns to the clinical team.
  • Coordinate emergency patient check-in and discharge while maintaining accurate client and patient records.
  • Process payments, review estimates, and clearly explain hospital services and processes.
  • Communicate wait times, expectations, and updates to pet owners during emergency visits.
  • Partner closely with Emergency Veterinarians, Veterinary Technicians, Veterinary Assistants, and other hospital team members.
  • Maintain an organized, professional, and welcoming reception and client service area.
  • Adapt quickly to changing priorities and an unpredictable emergency caseload.

What You Bring
  • At least one year of experience in a veterinary hospital or veterinary client service environment.
  • Emergency veterinary hospital or urgent care experience preferred; candidates with general practice veterinary experience will also be considered.
  • Strong customer service, client communication, and interpersonal skills.
  • Ability to multitask and remain organized in a high-volume, fast-paced emergency hospital.
  • Ability to communicate calmly and compassionately with pet owners experiencing stressful or emotionally difficult situations.
  • Reliable, punctual, and comfortable working as part of a collaborative veterinary team.
  • Passion for animals and commitment to providing an exceptional client experience.

Perks & Benefits
Benefits are based on eligibility and may include medical, dental, and vision insurance; 401(k) with employer match; paid time off, including vacation, holidays, and sick leave; Employee Assistance Program (EAP); pet care discounts; and professional development opportunities.
Location Highlight
Located in Grand Terrace in California's Inland Empire, Animal Emergency Clinic is conveniently accessible to veterinary professionals throughout Riverside, San Bernardino, Colton, Loma Linda, Redlands, Moreno Valley, Fontana, Rialto, Highland, and surrounding communities.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.
Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.
At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine-together.
Join Us
If you're a Veterinary Customer Service Representative, Veterinary Receptionist, Client Service Representative, Emergency Veterinary CSR, or experienced veterinary front desk professional looking for a part-time opportunity in emergency veterinary medicine, we'd love to hear from you.
Apply today and help provide an exceptional experience for pets and their families at Animal Emergency Clinic.
Equal Opportunity Employer
Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.

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