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Overnight Customer Service Representative Jobs in Santa Rosa, CA

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Customer Service Representative Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient ...

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Overnight Customer Service Representative information

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How much do overnight customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for overnight customer service representative in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What are the most commonly searched types of Customer Service Representative jobs in Santa Rosa, CA?

The most popular types of Customer Service Representative jobs in Santa Rosa, CA are:

What are popular job titles related to Overnight Customer Service Representative jobs in Santa Rosa, CA?

For Overnight Customer Service Representative jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service Representative jobs in Santa Rosa, CA look for?

The top searched job categories for Overnight Customer Service Representative jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Overnight Customer Service Representative jobs?

Cities near Santa Rosa, CA with the most Overnight Customer Service Representative job openings:

Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Customer Service Representative

Windsor, CA • On-site

FASTSIGNS® of Windsor, CA - Sonoma County
See more jobs at FASTSIGNS® of Windsor, CA - Sonoma Countyexternal

$17.50 - $24/hr

Other

Re-posted 11 days ago

Job description

Customer Service Representative (CSR)

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)! As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

Responsibilities
  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Identifies and resolves customer satisfaction issues
  • Ability to lift 40 pounds
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
Qualifications
  • High school diploma or GED required
  • No experience needed
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills preferred

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