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Online Amazon Customer Service Jobs in Riverside, CA

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers ...

Twitch

Customer Experience Specialist

Irvine, CA · On-site

$70K - $115K/yr

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers ...

Kingston Brass

Be Seen First

Customer Service Rep / Order Processing for E-Commerce

Chino, CA · On-site

$18 - $22/hr

... Amazon, Home Depot, Houzz and many more. The E-Commerce Assistant will be responsible for customer service through emails, live chats and phone calls, daily data entry, online returns and order ...

Twitch

Customer Experience Specialist

Irvine, CA

$19 - $24/hr

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers ...

WESTERN PACIFIC LP

Customer Service

Ontario, CA · On-site

$18/hr

We are looking for a Customer Service Representative for an entry level position with the following ... English and Spanish required - Knowledge of Quickbooks Online preferred - Computer Literacy:

Island Grad Inc

Customer Service

San Bernardino, CA

$16.50 - $22.25/hr

Respond to phone calls, emails, and online inquiries in a professional and timely manner. * Provide information about Island Grad Inc.'s programs, services, events, and resources. * Assist students ...

ATLETICA USA LLC

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Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

What you bring * 2+ years of customer service experience in e-commerce, ideally direct-to-consumer. * Working knowledge of Shopify (orders, refunds, fulfillment) -- it is the basis of this job.

New

Amazon

Area Manager II

Fontana, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Rialto, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Moreno Valley, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Jurupa Valley, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

Amazon

Area Manager II

Bloomington, CA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in ...

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All JobsOnline Amazon Customer Service JobsOnline Amazon Customer Service Jobs in Riverside, CA

Online Amazon Customer Service information

See Riverside, CA salary details

$10

$19

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How much do online amazon customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online amazon customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online Amazon customer service representative?

To thrive as an Online Amazon Customer Service Representative, you need strong problem-solving abilities, attention to detail, and proficiency in written and verbal communication, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and Amazon's internal tools is often required. Patience, empathy, and adaptability help you stand out by ensuring positive customer interactions and effective conflict resolution. These skills are vital to efficiently address customer inquiries, maintain satisfaction, and uphold Amazon’s reputation for excellent service.

What is an online Amazon customer service representative?

Online Amazon Customer Service representatives are professionals who assist customers with their inquiries, orders, returns, and issues related to Amazon's products and services through online channels such as chat, email, and sometimes phone. They handle questions about shipping, account management, payment issues, product information, and help resolve any problems customers may face. These representatives play an essential role in ensuring customer satisfaction by providing timely, accurate, and courteous support. They often work remotely, using Amazon's internal tools and resources to address customer needs efficiently.

What is the difference between Online Amazon Customer Service vs Online eBay Customer Service?

AspectOnline Amazon Customer ServiceOnline eBay Customer Service
Required CredentialsHigh school diploma, customer service experience, sometimes certificationsHigh school diploma, customer service experience, familiarity with online platforms
Work EnvironmentRemote, computer-based, flexible hoursRemote, computer-based, flexible hours
Employer & Industry UsageAmazon, e-commerce, retaileBay, online marketplace, retail
Common Search & ComparisonYesYes

Online Amazon Customer Service and Online eBay Customer Service roles share similarities in work environment, credentials, and industry. Both involve remote, computer-based customer support for major online marketplaces. The main difference lies in the platform they support: Amazon versus eBay, each with unique policies and customer interaction styles. Understanding these distinctions helps job seekers target the right role based on their platform preference and experience.

What are some common challenges faced by online Amazon customer service representatives, and how can they be managed effectively?

Online Amazon Customer Service representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and navigating multiple internal systems simultaneously. Effective time management, clear communication skills, and a thorough understanding of Amazon's policies are essential for success. Representatives are supported with comprehensive training and access to knowledge bases, and teamwork is encouraged to resolve complex issues collaboratively. Staying organized and practicing empathy can help create positive customer experiences and reduce stress in this fast-paced environment.
What are the most commonly searched types of Amazon Customer Service jobs in Riverside, CA? The most popular types of Amazon Customer Service jobs in Riverside, CA are:
What are popular job titles related to Online Amazon Customer Service jobs in Riverside, CA? For Online Amazon Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Amazon Customer Service jobs in Riverside, CA look for? The top searched job categories for Online Amazon Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Amazon Customer Service jobs? Cities near Riverside, CA with the most Online Amazon Customer Service job openings:
Online Amazon Customer Service jobs near you
Infographic showing various Online Amazon Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Sr. Planner, Customer Forecasting

Markwins Beauty Brands Inc.

Walnut, CA • On-site

$80K - $100K/yr

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

Position Summary
The Sr. Planner, Customer Forecasting will report directly to the Director, Supply Chain Forecasting and will be the primary owner of all external forecasts and customer-facing supply chain data for Markwins' retail partners. This role ensures customer forecasts, replenishment signals, and inventory positions are translated into clear, accurate, and actionable inputs for the Demand Planning team. The Sr. Planner will support high SKU count cosmetics assortments of 2,500+ SKUs, requiring strong forecasting capabilities and the ability to navigate the complexities associated with large product portfolios.
This is a highly analytical, customer-facing role that serves as the voice of the customer internally. The Sr. Planner will build and maintain collaborative relationships with retailer replenishment teams, Sales, and Demand Planning to proactively manage in-stock performance, mitigate risk, and unlock growth opportunities.
This position works closely and in tandem with the Demand Planning team to ensure external forecasts and internal demand plans stay in sync, especially for replenishment, prepacks, promotions, new product launches, and allocation events.
Essential Tasks, Duties, & Responsibilities
  • Own Customer Forecasting: Collect, validate, and manage customer team forecasts, replenishment data, and inventory positions across Walmart, Target, Walgreens, Amazon, and other key accounts
  • Collaborate with Demand Planning: Provide accurate, timely customer inputs (POS trends, promotional lifts, event calendars) to feed the internal demand plan and S&OP process
  • Retailer Interface: Lead regular meetings with customer replenishment teams to review forecasts, in-stock performance, promotional readiness, and service risks
  • Prepack & Promo Planning: Partner with Demand Planning and Commercial teams to align customer specific prepack and promotional forecasts with production capacity and allocation strategy
  • Inventory & Service Monitoring: Track key metrics (in-stocks, OTIF, customer fill rates) and escalate risks to Demand Planning and Supply Planning with recommended actions
  • Scenario Planning: Build and present what if analyses for promotions, seasonality, or new item launches to help stakeholders make fast, informed decisions
  • Reporting & Analytics: Maintain clear dashboards and scorecards on customer forecast accuracy, bias, and event performance; share insights with Commercial leadership and cross-functional teams
  • Continuous Improvement: Drive process standardization for customer data integration, forecast collaboration, and KPI tracking; identify opportunities to reduce latency and increase forecast precision
  • Cross-Functional Alignment: Act as the key liaison between Sales, Customer Service, Demand Planning, and Operations to ensure timely communication of changes impacting supply
  • Special Projects: Support initiatives related to allocation strategy, CPFR (Collaborative Planning, Forecasting, and Replenishment), and retailer specific supply chain improvements
  • Perform other duties as needed and directed by management

Minimum Qualifications:
Education & Experience
  • Bachelor's degree in supply chain, Business, Economics, Data Analytics, or a related field required
  • 3-5 years in customer supply chain, forecasting, replenishment, or planning (CPG or beauty experience preferred)
  • Experience working directly with major retailer supply chain teams (Walmart Retail Link, Target Partners Online, Amazon Vendor Central) strongly preferred
  • Experience forecasting and supporting large SKU assortments, with 500+ SKU experience required

Knowledge, Skills, & Abilities
  • Analytical thinker with strong attention to detail
  • Excellent communicator able to simplify complex data and drive consensus
  • Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data modeling) and ERP/forecasting systems
  • Experience with POS data platforms (Circana, NielsenIQ, Retail Link) and customer forecasting portals
  • Familiarity with collaborative forecasting processes (CPFR/IBP)
  • Strong communicator with the ability to simplify data and present actionable insights to internal and external partners
  • Detail oriented, organized, and able to manage multiple customer inputs simultaneously
  • Problem solver with a proactive approach to risk identification and resolution
  • Collaborative, organized, and able to manage multiple priorities in a fast-paced environment

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Working Conditions:
Good working conditions, with the absence of disagreeable conditions.
Salary:
Pay commensurate with experience.
Benefits:
Comprehensive benefits package includes employer paid health benefits and 401k match. Benefits typically offered only to full-time employees.
Markwins Beauty Brands is an Equal Opportunity Employer
Markwins Beauty Brands does not discriminate in practices or employment opportunities based on an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.
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