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Customer Support Representative Jobs in Riverside, CA

BIORAY®

Customer Support Representative

Irvine, CA

$17.25 - $23.25/hr

The Opportunity The Customer Support Health Coach exists to help people find their unique path to healing while representing the best of BIORAY's human-centered approach to customer care. This seat ...

Bioray

Customer Support Representative

Irvine, CA · On-site

$25/hr

The Opportunity The Customer Support Health Coach exists to help people find their unique path to healing while representing the best of BIORAY's human-centered approach to customer care. This seat ...

3 Day Blinds

Customer Support Representative

Irvine, CA

$18 - $19.50/hr

Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Irvine, CA · Remote

$22 - $27/hr

About the Client Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

$17.75 - $22.75/hr

In this role, you will be the first point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and care. Your primary ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

In this role, you will be the first point of contact for our customers, providing exceptional service and support while representing our brand with professionalism and care. Your primary ...

Sbdinc

Onsite Support Representative

Fontana, CA · On-site

$18.25 - $24.75/hr

Onsite Support Representative Palmdale, CA Come make the world and accelerate your success. It ... Document work done in customer ticketing system * Follow-up with Customer after the solution has ...

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Customer Support Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer support representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Representative, and why are they important?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are some common challenges faced by Customer Support Representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.

What are Customer Support Representatives?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the most commonly searched types of Customer Support Representative jobs in Riverside, CA? The most popular types of Customer Support Representative jobs in Riverside, CA are:
What are popular job titles related to Customer Support Representative jobs in Riverside, CA? For Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Support Representative jobs? Cities near Riverside, CA with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Customer Support Representative

Customer Support Representative

IPS Group Inc.

Tustin, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Salary: $25 - $28/hr.

Company: IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Summary:

We are looking for a Customer Service Rep who can step into the customers shoes and build a connection, turning even the most challenging conversations into opportunities for effective solutions.
The Customer Support Representative will provide entry level support for servicing, maintenance, repair, and testing of IPS Group Inc. equipment. IPS Group clients are located across the United States.


The ability to troubleshoot remotely is required. This is a customer-facing position and requires strong communication skills along with a commitment to service excellence. The ideal candidate must have the ability to provide entry level support on all relevant company technical products including software, hardware, data management systems and telecommunications and escalate issues to upper-level support personnel when unable to determine a resolution on their own.


Essential Duties and Responsibilities:


  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Provide technical support to users or Clients regarding the maintenance, development, or operation of the data management system, equipment, or applications.
  • Record events and problems and their resolution in Help desk ticketing system
  • Ensure that open service tickets are attended to in a timely manner and keep the client up to date on the status of their particular open service issue.
  • Follow-up and update customer status and information
  • Available for stand-by and after-hours responsibility and customer support


Desired Skills and Experience:

  • Ability to communicate both verbally and in writing with business professionals
  • Proven experience as a help desk technician or other customer service/support role
  • Good understanding of computer systems, mobile devices, and other technical products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Ability to work independently with little or no supervision
  • Excellent customer service skills
  • Ability to continually learn new product service techniques
  • Ability to communicate both verbally and in writing with business professionals
  • Proficiency in Microsoft Excel and Word


Physical Demands, Equipment, and Machinery:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, calculators, photocopying equipment. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.


Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an AT-Will employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity EmployerM/F/D/V.


Salary Range: $25- $28/hr.




Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance