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Customer Support Representative Jobs in Riverside, CA

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It ...

New

IPS Group Inc.

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$16.75 - $22.75/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

3 Day Blinds

Customer Support Representative

Irvine, CA · On-site

$18 - $19.50/hr

Position Overview As a Customer Care Resolution Associate, you will ensure both internal and ... Provide high caliber support to our sales team of Design Consultants and Installers. * Answer ...

Lantronix

Customer Support Representative II

Irvine, CA · On-site

$25/hr

Customer Service Representative II As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Riverside, CA

Customer Support Representative information

See Riverside, CA salary details

$10

$19

$27

How much do customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support representative in Riverside, CA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are the most commonly searched types of Customer Support Representative jobs in Riverside, CA? The most popular types of Customer Support Representative jobs in Riverside, CA are:
What are popular job titles related to Customer Support Representative jobs in Riverside, CA? For Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Support Representative jobs? Cities near Riverside, CA with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Customer Support Representative

Kia

Irvine, CA • On-site

$54K - $68K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Kia rating

6.3

Company rating: 6.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

40th of 44 rated automakers

Job description

Customer Support Representative

Company: Kia America, Inc. Location: Irvine, CA, US, 92606

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

General Summary

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims. This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions.

Essential Duties and Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures. 30%

Analyze the facts and other issues of each case. Thorough understanding of Kia's options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims. 50%

Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation. 15%

Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting. 5%

Qualifications/Education

Bachelor's degree or equivalent work experience required

Job Requirement

Overall Experience: Automotive industry experience preferred Minimum 3+ year's analytical and administrative support experience

Directly Related Experience: Minimum 2 years' experience within a customer support environment

Specialized Skills and Knowledge Required Excellent communication skills required (written and oral) Minimum 50+ wpm typing skills Working knowledge of personal computers and Microsoft software. Well organized, with the ability to complete projects as assigned

Competencies

Care for People Chase Excellence Every Day Dare to Push Boundaries Empower People to Act Move Further Together

Pay Range

$54,833.34 - $68,510.76 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

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