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Customer Support Representative Jobs in Riverside, CA

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology ... customer service in a 24X7X365 production environment - rotating on-call and holiday support may be ...

Work Comp 360

Be Seen First

Customer Support Specialist

Orange, CA · On-site

$19 - $22/hr

NOW HIRING - Customer Service Representative Duties & Responsibilities * Manage the full order ... Provide backup support for customer service and front office operations as needed Qualifications

Posted today

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

Convera Corporation

Customer Support Associate

Santa Ana, CA · On-site

$18.25 - $25/hr

Customer Support Associate Santa Ana The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and ...

Convera

Customer Support Associate

Santa Ana, CA · Hybrid

$18.25 - $25/hr

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary Range: 68640 - 74000 USD Annually POSITION DESCRIPTION: Q CELLS Home Energy Solutions seeks an ...

Convera

Customer Support Associate

Santa Ana, CA · Hybrid

$18.25 - $25/hr

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Riverside, CA

Customer Support Representative information

See Riverside, CA salary details

$10

$19

$27

How much do customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support representative in Riverside, CA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What is a customer support representative?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

Is remote customer support representative a stressful job?

Remote customer support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors.

What are some common challenges faced by customer support representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are the most commonly searched types of Customer Support Representative jobs in Riverside, CA? The most popular types of Customer Support Representative jobs in Riverside, CA are:
What are popular job titles related to Customer Support Representative jobs in Riverside, CA? For Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Support Representative jobs? Cities near Riverside, CA with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Technical Support Representative

Collabera

Irvine, CA • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Collabera is a fast-growing end-to-end information technology services and solutions company. They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
Responsibilities:
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Provides effective customer service in a 24X7X365 production environment – rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop an understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• Other related duties are assigned as needed.
Qualifications:
Required:
• A high school diploma or GED is required for this role.
• 1 to 2 years in Desktop Support role
• Must have some network support experience
• Experience troubleshooting connectivity issues
• Good customer service skills
Company:
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies. Founded in 1991, the company is headquartered in Morristown, USA, with a team of 10001+ employees. The company is currently Late Stage.

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