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Customer Support Representative Jobs in Riverside, CA

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

Vaco LLC

Customer Support Specialist

Foothill Ranch, CA

$23 - $28/hr

CUSTOMER SUPPORT SPECIALIST An established company, is investing in a bright and talented person to ... You further agree that you have represented information about yourself accurately and have not ...

Azul Vision

Patient Support Representative

Eastvale, CA · On-site

$21 - $23/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

Professional Search Group - Orange County

Be Seen First

Banking Customer Support

San Bernardino, CA · Remote

$21 - $27/hr

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Banking Customer Support for an upcoming seasonal project starting in between May-July.

Vaco LLC

Customer Support Specialist

Foothill Ranch, CA

$23 - $28/hr

CUSTOMER SUPPORT SPECIALIST An established company, is investing in a bright and talented person to ... You further agree that you have represented information about yourself accurately and have not ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site +1

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary Range: 68640 - 74000 USD Annually POSITION DESCRIPTION: Q CELLS Home Energy Solutions seeks an ...

Vaco LLC

Customer Support Specialist

Irvine, CA

$19.25 - $26/hr

In this role, you will serve as a key point of contact for customers and vendors while supporting ... You further agree that you have represented information about yourself accurately and have not ...

Vaco LLC

Customer Support Specialist

Irvine, CA

$19.25 - $26/hr

In this role, you will serve as a key point of contact for customers and vendors while supporting ... You further agree that you have represented information about yourself accurately and have not ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The ...

First Impulse

Customer Support Technician

Orange, CA · On-site

$25 - $40/hr

A growing low voltage systems company located in Orange is looking for an experienced Customer Support Technician for Commercial Low Voltage Systems. We service Orange, Los Angeles, Riverside, & San ...

ULINE

Customer Support Specialist

Riverside, CA

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 ...

ULINE

Customer Support Specialist

Ontario, CA · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 ...

Uline

Customer Support Specialist

Ontario, CA

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning potential! Includes $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 ...

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All JobsCustomer Support Representative JobsCustomer Support Representative Jobs in Riverside, CA

Customer Support Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer support representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Representative vs Technical Support Specialist?

AspectCustomer Support RepresentativeTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma; technical certifications or training often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, software companies, hardware providers
Employer & Industry UsageCustomer service departments across various industriesTechnology, software, and hardware industries
Common Search & Comparison IntentUnderstanding general customer service rolesTechnical problem-solving and product support

The main difference between a Customer Support Representative and a Technical Support Specialist lies in their focus areas. Customer Support Representatives handle general customer inquiries, complaints, and service requests across various industries. In contrast, Technical Support Specialists provide specialized technical assistance, troubleshooting, and product support, often requiring technical knowledge or certifications. Both roles are essential for customer satisfaction but serve different needs within organizations.

What are the key skills and qualifications needed to thrive as a Customer Support Representative, and why are they important?

To thrive as a Customer Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Patience, active listening, and conflict resolution are vital soft skills that help build rapport and resolve issues effectively. These skills and qualities are crucial for delivering exceptional service, maintaining customer satisfaction, and fostering brand loyalty.

What are Customer Support Representatives?

Customer Support Representatives are professionals who assist customers by answering their questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person to ensure a positive experience and maintain customer satisfaction. Their role is crucial in building customer loyalty and addressing any concerns or problems customers might encounter. Strong communication, problem-solving skills, and patience are essential for success in this job.

What are some common challenges faced by Customer Support Representatives, and how can they be effectively managed?

Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and staying up-to-date with product or service changes. Effective time management, strong communication skills, and ongoing training are essential to overcome these hurdles. Many organizations provide support through mentoring, regular team meetings, and access to knowledge bases, helping representatives deliver consistent and high-quality service while maintaining job satisfaction.
What are the most commonly searched types of Customer Support Representative jobs in Riverside, CA? The most popular types of Customer Support Representative jobs in Riverside, CA are:
What are popular job titles related to Customer Support Representative jobs in Riverside, CA? For Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Support Representative jobs? Cities near Riverside, CA with the most Customer Support Representative job openings:
Customer Support Representative jobs near you
Infographic showing various Customer Support Representative job openings in Riverside, CA as of May 2026, with employment types broken down into 1% As Needed, 87% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Support Specialist

Wayvia

Irvine, CA • Remote

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities:

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:

  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.