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Online Customer Support Representative Jobs in Riverside, CA

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$16.75 - $22.75/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group Inc.

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA · On-site

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

IPS Group

Customer Support Representative

Tustin, CA

$26 - $28/hr

The Customer Service Representative provides client services support to clients, public participants and internal team members by assisting with communications, accounting activities, banking and ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Kia America

Customer Support Representative

Irvine, CA

$54K - $68K/yr

Status Exempt General Summary The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation ...

Lantronix

Customer Support Representative II

Irvine, CA · On-site

$25/hr

Customer Service Representative II As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Riverside, CA

Online Customer Support Representative information

See Riverside, CA salary details

$10

$19

$28

How much do online customer support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer support representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
What are popular job titles related to Online Customer Support Representative jobs in Riverside, CA? For Online Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Online Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Customer Support Representative jobs? Cities near Riverside, CA with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Support Representative

Kia

Irvine, CA • On-site

$54K - $68K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Kia rating

6.3

Company rating: 6.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

40th of 44 rated automakers

Job description

Customer Support Representative

Company: Kia America, Inc. Location: Irvine, CA, US, 92606

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

General Summary

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims. This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions.

Essential Duties and Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures. 30%

Analyze the facts and other issues of each case. Thorough understanding of Kia's options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims. 50%

Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation. 15%

Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting. 5%

Qualifications/Education

Bachelor's degree or equivalent work experience required

Job Requirement

Overall Experience: Automotive industry experience preferred Minimum 3+ year's analytical and administrative support experience

Directly Related Experience: Minimum 2 years' experience within a customer support environment

Specialized Skills and Knowledge Required Excellent communication skills required (written and oral) Minimum 50+ wpm typing skills Working knowledge of personal computers and Microsoft software. Well organized, with the ability to complete projects as assigned

Competencies

Care for People Chase Excellence Every Day Dare to Push Boundaries Empower People to Act Move Further Together

Pay Range

$54,833.34 - $68,510.76 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

What Kia employees say

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