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Online Customer Support Representative Jobs in Riverside, CA

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology ... customer service in a 24X7X365 production environment - rotating on-call and holiday support may be ...

Work Comp 360

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Customer Support Specialist

Orange, CA · On-site

$19 - $22/hr

NOW HIRING - Customer Service Representative Duties & Responsibilities * Manage the full order ... Provide backup support for customer service and front office operations as needed Qualifications

New

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical ...

JNH Lifestyles

Customer Support Specialist

Irvine, CA

$21 - $23/hr

Responsibilities Provide Exceptional Customer Service * Ensure a high level of customer ... Familiarity with programs and technology utilized in the generation of online sales. * High school ...

Cencora

Program Support Representative I

Orange, CA

$21/hr

Provides call, fax and email support for customers, Sales Executive, Business Coach, and Managed ... Daily entry of all requests & additions including data entry, online submission, and outcome ...

JNH Lifestyles

Customer Support Specialist

Irvine, CA · On-site

$21 - $23/hr

Responsibilities Provide Exceptional Customer Service * Ensure a high level of customer ... Familiarity with programs and technology utilized in the generation of online sales. * High school ...

Convera Corporation

Customer Support Associate

Santa Ana, CA · On-site

$18.25 - $25/hr

Customer Support Associate Santa Ana The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and ...

Convera

Customer Support Associate

Santa Ana, CA · Hybrid

$18.25 - $25/hr

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary Range: 68640 - 74000 USD Annually POSITION DESCRIPTION: Q CELLS Home Energy Solutions seeks an ...

Convera

Customer Support Associate

Santa Ana, CA · Hybrid

$18.25 - $25/hr

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Riverside, CA

Online Customer Support Representative information

See Riverside, CA salary details

$10

$19

$28

How much do online customer support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online customer support representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
What are popular job titles related to Online Customer Support Representative jobs in Riverside, CA? For Online Customer Support Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Riverside, CA look for? The top searched job categories for Online Customer Support Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Customer Support Representative jobs? Cities near Riverside, CA with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Technical Support Representative

Collabera

Irvine, CA • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Collabera is a fast-growing end-to-end information technology services and solutions company. They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
Responsibilities:
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Provides effective customer service in a 24X7X365 production environment – rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop an understanding of client questions or issues.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• Other related duties are assigned as needed.
Qualifications:
Required:
• A high school diploma or GED is required for this role.
• 1 to 2 years in Desktop Support role
• Must have some network support experience
• Experience troubleshooting connectivity issues
• Good customer service skills
Company:
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies. Founded in 1991, the company is headquartered in Morristown, USA, with a team of 10001+ employees. The company is currently Late Stage.

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