Director Credit Card Customer Service Jobs in Riverside, CA

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are excited to offer a great opportunity to join the credit team as a Credit Trainee!

We are seeking an early career professional with drive, a great attitude and willingness to learn our credit business. We will teach you everything you need to know to be successful in a long term and rewarding career with Ferguson!

The Credit Trainee program is designed to accelerate your career in credit by teaching you the basics. We will provide mentoring, coaching and on the job learning with a strong commitment by our credit leadership team to be there for you every step of the way!

This is an 8–12 month program where the associate is active in the operation of the business. This includes time in the warehouse, on the sales counter, riding with delivery drivers, shadowing operations, visiting and/or leading meetings with customer, and learning the technical aspect of the extension of trade credit.

The core competencies that will be taught are outlined below.

• Systems and processes
• Emotional Intelligence
• Understanding of Sales Process
• Collections Management
• Credit Management
• Customer Relations and Visitation
• Secondary Security
• Uniform Commercial Code
• Financial Statement

Upon successful completion of the program, the associate will have an entry-level working knowledge of how to extend credit to the trade professional and build customer relationships.

• 0-3 years work experience post bachelor's degree or equivalent work experience in lieu of a bachelor's degree.
• Ability and desire to work in a fast paced, customer service driven company with a strong desire to enter a career credit development program.
• Strong communication and interpersonal skills including face-to-face conversations, conversations by phone, and presenting in front of groups.
• Ability to build relationships with high emotional intelligence and people skills is a must.
• Willingness to learn and be part of a team!

Career Path:

This is more than a job — it's the start of a career. We are preparing the associate to be a functioning Credit Manager. The Credit Manager will own a portfolio of accounts with millions in account receivable, where they will be responsible for the extension of credit and collection of the A/R. They will be expected to be engaged in the business, build relationships with customers and sales, visit customers on an ongoing basis, and grow business while achieving an acceptable return on receivables investment. The Credit Manager will report to the Area Credit Manager.

A successful and highly functioning Credit Manager will move forward into the Area Credit Manager role, where A/R responsibilities will increase and where there is an opportunity to manage people.

Location/Relocation:

Ferguson is a nationwide company. Your initial training location will be based in Pomona, CA for the first 8-12 months. You must be open to relocating after your training program. The ability to be open to living in a new location and being adventurous is required! We will provide a relocation allowance at that time. We can look at the region you prefer or if open across the US.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$26.17 - $39.24

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information