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Director Credit Card Customer Service Jobs in Riverside, CA

KFC

Customer Service

Hemet, CA · On-site

$20 - $20.50/hr

... service problem or complaint and notify manager as needed. * Accept payment from customers, make ... Operate registers and credit card machines. * Follow food & safety procedures and reports any ...

Riverside Payments

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Customer Service Sales Associate

Anaheim, CA · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

Riverside Payments

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Customer Service Sales Associate

Riverside, CA · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

Riverside Payments

Be Seen First

Customer Service Sales Associate

Santa Ana, CA · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

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Showing results 21-40

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Riverside, CA

Director Credit Card Customer Service information

See Riverside, CA salary details

$88.2K

$163.1K

$314.5K

How much do director credit card customer service jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director credit card customer service in Riverside, CA is $163,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $196,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Riverside, CA? The most popular types of Credit Card Customer Service jobs in Riverside, CA are:
What are popular job titles related to Director Credit Card Customer Service jobs in Riverside, CA? For Director Credit Card Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Riverside, CA look for? The top searched job categories for Director Credit Card Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Credit Card Customer Service jobs? Cities near Riverside, CA with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $163,078 per year, or $78.4 per hour.

Customer Service

KFC

Hemet, CA • On-site

$20 - $20.50/hr

Part-time

Re-posted 27 days ago

KFC rating

4.8

Company rating: 4.8 out of 10

Based on 784 frontline employees who took The Breakroom Quiz

71st of 106 rated fast food restaurants

Job description

JOB PURPOSE:
 “Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
 
JOB ACCOUNTABILITIES:

  •  Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude. 
  • Take guests’ orders and assemble them.
  •  Immediately attend to any guest service problem or complaint and notify manager as needed.
  •  Accept payment from customers, make change as necessary, and issue a receipt.
  •  Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
  •  Resolving guest complaints and addressing any questions or comments that guests may have.
  •  Ensure that all product holding times are strictly observed.
  •  Maintain clean and safe work area.
  •  Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
  • Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
  • Operate registers and credit card machines.
  • Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
  • Able to work flexible schedule; days, nights, weekends and holidays.
  • Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:

  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • Effective communication, good organization skills
  • Accuracy and honesty of handling revenues and aspects of the revenue control system
  • Good math skills
  • Good analytical skills
  • Ability to act on and solve minor problems as they arise
  • Ability to multi-task and work under pressure

What KFC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Kentucky Fried Chicken logo

About Kentucky Fried Chicken

Sourced by ZipRecruiter

Kentucky Fried Chicken (KFC) is a globally renowned fast-food restaurant chain headquartered in Louisville, KY, US. Since carving its niche in the quick-service restaurant industry in 1930, KFC has become an international brand, renowned for its signature dishes. The company was founded by Colonel Harland Sanders, who's iconic image is an integral part of the brand's identity. The company's product line, although diversified, is predominantly known for its original recipe of fried chicken with secret herb and spice mix.

Industry

Food and beverage stores and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

View All Kentucky Fried Chicken Jobs