Credit Card Customer Service Jobs (NOW HIRING)

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Role1 : Judgemental Lending (Customer Service Specialist (Credit Card Lending) In-Office)
Location: Carrolton, TX

Role is 100% in-office from day one.

·         Schedule: 4 weekdays + 1 weekend day

·         Shift: 9 hours between 7:00 AM – 10:15 AM CST start (1 hour lunch included)

SUMMARY

The Credit Card lending team is responsible for assessing a loan applicants ability torepay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgment ,it also includes the review of other transactions that have an element of credit risk , Evaluating the borrowers application and using prior experience dealing with similar applicants to regulate credit approval Process credit line increase request using credit bureaus, spend/payment history on savings/checking/ investment accounts,

and deposits to accommodate customer spend as well as capture spend from competitor credit cards

Requirements:

**Must be able to work onsite at our Carrollton, TX office**

·         Candidates should have minimum 2 years of experience in credit cards operations with experience understanding of judgmental lending

·         Detail oriented, while still providing reliable and consistent results Dependable problem-solving skills

·         General understanding of financial markets exposure to credit card operations will be an advantage

·         Strong communication and interpersonal skills

·         Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment

·         Ability to work well in an integrated team alongside a range of personality types

Essential Job Functions -Skills :

·         Due diligence -Attention for Details and being a quick learner

·         Problem solving skills

·         Ability knowledge to evaluate risk management

·         Knowledge of industry, Background in Finance. College grads

·         Excellent Communication skills.

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Role2: Payment Migration /Client Migration
Location: Fort Worth Texas

Work schedule will start between the hours of 3AM - 7AM CST. Start times are based on business needs, and we’re looking for candidates who can be flexible. Shifts may begin anytime between 3 AM and 7 AM, with most of the demand currently for earlier start times. Schedules are assigned based on the workload in each region.

Training Schedule: Training will start between 5AM - 9AM CST.

SUMMARY

Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. Analyst will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closure.

Experience: 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth client.

Functional Skills:

·         Play the role of a Relationship Specialist

·         High-touch relationship management

·         Create client conversation scripts, criteria and supplemental materials

·         Perform client outreach (calls, email, meetings), coordination, and associated reporting and tracking

·         Perform migration data entry for manual conversions including client entitlement set up and support

·         Interact with Bank and clients to facilitate collection of documentation.

·         Provide Level 1 triage and help desk coordination and post conversion support.

·         Track surge support weekly and forecast monthly to help you determine ongoing surge support needs

·         Provide information for client training team to create materials.

·         Effectively utilize resources and make decisions based on sound business judgement

Technical / Non-Technical Skills:

·         Thorough knowledge and understanding of Banking and Financial Industry

·         Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills

·         Demonstrate ability to simplify and communicate complex technical procedures

·         Hands on approach mindset.

·         Provide White Glove Service

·         Strong English Speaking skills.

·         Need strong analytical skills and ability to think laterally

·         Attention to detail and proactive

·         Strong communication and interpersonal skills (Written and Verbal)

·         Effectively collaborates and communicates with to ensure client satisfaction

·         Detail oriented, while still providing reliable and consistent results.

Dependable problem-solving skills.

·         Having any experience in migration activities will be preferred.