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Credit Card Customer Service Jobs (NOW HIRING)

Bank of Colorado

CREDIT CARD CSR

Papillion, NE

Credit Card Csr Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Researches customer requests. Answers phone and ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

... customer service and follow through skills. Experience supporting operations at a bank, credit ... Daily processing of credit card applications * Answer phone calls from branches and phone center ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

... customer service and follow through skills. Experience supporting operations at a bank, credit ... Daily processing of credit card applications * Answer phone calls from branches and phone center ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

... customer service and follow through skills. Experience supporting operations at a bank, credit ... Daily processing of credit card applications * Answer phone calls from branches and phone center ...

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

Credit Card Specialist Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your ... Excellent communication and customer service skills (both written and verbal) as well as ...

SCHEELS

Credit Card Specialist

Eden Prairie, MN

$17/hr

Execute Card Member Appreciation Days or other special promotions at a high level according to ... Excellent communication and customer service skills (both written and verbal) as well as ...

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

$17/hr

Execute Card Member Appreciation Days or other special promotions at a high level according to ... Excellent communication and customer service skills (both written and verbal) as well as ...

Valero Service

Customer Service Associate I

Amarillo, TX

$13.25 - $18.25/hr

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

Valero Energy

Customer Service Associate I

Amarillo, TX · On-site

$13.25 - $18.25/hr

Description Valero is looking for a Customer Service Associate I to join our team at the Valero ... Complies with all credit card regulations and collection goals. At Valero, this role performs ...

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Credit Card Customer Service information

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How much do credit card customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for credit card customer service in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Credit Card Customer Service job?

A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Credit Card Customer Service position, and why are they important?

To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the typical daily responsibilities of a Credit Card Customer Service representative?

As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.

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Credit Card Customer Service jobs near you

CREDIT CARD CSR

Pinnacle Bank/Bank of Colorado

Papillion, NE

Full-time

Posted 3 days ago

Job description

Description
GENERAL SUMMARY:
Assists with customer service phone and email requests from branches and processor call center.  Performs various credit card duties.
 
RESPONSIBILITIES AND DUTIES:
  1. Researches customer requests.
  2. Answers phone and email inquiries. 
  3. Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections. 
  4. May assist in various other areas of operations. 
  5. Performs other duties as assigned by management. 
  6. Regular and reliable attendance.

 KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of Fiserv preferred.
  • Must be able to operate a PC with keyboard accuracy and speed. 
  • Must have good customer service skills, in person, on the phone, and through email.
  • Must have a general knowledge of accounting principles and procedures
  • Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities. 
  • Must have strong mathematical and organizational skills.

 EDUCATION AND EXPERIENCE:
  • High school graduate or equivalent with previous banking experience or equivalent work experience.  
  • Bank operations experience is preferred.
 
PHYSICAL REQUIREMENTS:

Seeing:  75-100%
Must be able to read reports, see computer screen
 
Hearing:  25-49%
Must be able to communicate with co-workers
 
Standing/Walking:  25-49%
Must be able to run errands for the bank, make large quantities of copies.
 
Climbing/Stooping/Kneeling:  25-49%
Must be able to obtain files.
 
Lifting/Pulling/Pushing:  50-74%
Must be able to lift and put away supplies.
 
Fingering/Grasping/Feeling:  75-100%
Must be able to use computer, write separate reports
 
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.
 
NOTE:   The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

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