Newark, DE · On-site
$210K - $250K/yr
Description The Head of Credit Card for Existing customers is a leadership role that will be ... Ensure seamless customer experiences and enabling scalable, data-driven actions, offers, servicing ...
Newark, DE · On-site
$210K - $250K/yr
Description The Head of Credit Card for Existing customers is a leadership role that will be ... Ensure seamless customer experiences and enabling scalable, data-driven actions, offers, servicing ...
Wilmington, DE · On-site
$100 - $130/hr
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers--from ...
Wilmington, DE · On-site
$100 - $130/hr
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers--from ...
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team ... of financial services, including personal banking, credit cards, mortgages, auto financing ...
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team ... of financial services, including personal banking, credit cards, mortgages, auto financing ...
Wilmington, DE · On-site
$133K - $215K/yr
... services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and ...
Wilmington, DE · On-site
$133K - $215K/yr
... services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and ...
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team ... of financial services, including personal banking, credit cards, mortgages, auto financing ...
As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team ... of financial services, including personal banking, credit cards, mortgages, auto financing ...
Wilmington, DE · On-site
$90K - $140K/yr
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
$90K - $140K/yr
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
$134K - $172K/yr
OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ... Create and execute all credit card risk/reward frameworks and models required to manage the growing ...
Wilmington, DE · On-site
$134K - $172K/yr
OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ... Create and execute all credit card risk/reward frameworks and models required to manage the growing ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
$134K - $172K/yr
OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ... Create and execute all credit card risk/reward frameworks and models required to manage the growing ...
Wilmington, DE · On-site
$134K - $172K/yr
OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ... Create and execute all credit card risk/reward frameworks and models required to manage the growing ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
$90 - $120/hr
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
$90 - $120/hr
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
Analytics Manager, Credit Card Strategy and Analytics Location: Wilmington, DE (Hybrid schedule ... OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
... customers through a range of financial services, including personal banking, credit cards ... S. in credit card sales and deposit growth and have the most-used digital solutions - all while ...
Wilmington, DE · On-site
... serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
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Wilmington, DE · On-site
... serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
Wilmington, DE · On-site
... serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
Wilmington, DE · On-site
... serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
Wilmington, DE · Hybrid
... serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
Wilmington, DE · Hybrid
... serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an ...
A Credit Card Customer Service job involves assisting cardholders with account inquiries, billing issues, payments, disputes, and fraud concerns. Representatives provide support via phone, chat, or email, helping customers understand their card benefits, rewards, and terms. They also handle lost or stolen card reports and guide customers through troubleshooting transactions. Excellent communication and problem-solving skills are essential for success in this role.
As a Credit Card Customer Service representative, your daily tasks typically include answering customer inquiries by phone or chat, resolving concerns related to billing, card activation, payments, and lost or stolen cards. You will often work closely with other departments to resolve complex account issues and may need to provide clear guidance to customers about credit card features or fraud protection. The role also involves documenting interactions and ensuring accurate record-keeping in the company's customer management systems. Working in this position, you’ll develop expertise in both technical systems and customer care, providing a dynamic environment ideal for building transferable skills.
To excel in Credit Card Customer Service, you need strong communication, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and credit card processing systems is typically required. Outstanding patience, active listening, and conflict resolution skills help you stand out when assisting diverse customers. These abilities are crucial for resolving account issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
The most popular types of Credit Card Customer Service jobs in Delaware are:
For Credit Card Customer Service jobs in Delaware, the most frequently searched job titles are:
The top searched job categories for Credit Card Customer Service jobs in Delaware are:
Cities in Delaware with the most Credit Card Customer Service job openings:
$210K - $250K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Description
The Head of Credit Card for Existing customers is a leadership role that will be responsible for defining and leading the existing customer management strategy for the consumer credit card business. This leader will be responsible for maximizing the value of our existing portfolio by driving improved customer engagement, retention, and customer experience across the card lifecycle. While leading a team, the scope of influence required is broad - requiring strong cross-functional leadership across Product, Marketing, Digital, Distribution, Risk Analytics, Finance, Operations, and Technology. The position requires a balance of long-term vision with hands-on execution rigor to ensure strategy translates to measurable business impact.
Primary responsibilities include
Qualifications
Education
Bachelors Degree required
Masters Degree preferred
Hours & Work Schedule
Pay Transparency
The salary range for this position is $210,000- $250,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Education:Why Work for UsEmployment Type: 1ST
