Credit Card Customer Service Jobs in Delaware (NOW HIRING)

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About this role:

Wells Fargo is seeking a Lead Business Analyst to help shape the strategic direction of new credit card acquisitions for Wells Fargo Branded Credit Card business. It is a Strategy/Growth role where the primary objective is building intent that drives profitable new account acquisitions. The Lead Business Analyst will play a pivotal role in defining, championing and executing strategies that enhance reach of our acquisition strategies.

At Wells Fargo, we're building the next generation of growth strategies for one of the nation's largest branded credit card portfolios. This is an opportunity to influence how millions of customers engage with our products while driving measurable business growth in a highly visible role.

As a Lead Business Analyst on the Credit Card Branch Acquisition team, you'll help shape credit card acquisition strategy for Wells Fargo Branches, across all customer segments. You'll partner with senior leaders and key stakeholders across Decision Sciences, Underwriting, Credit Risk, Finance & Legal to identify growth opportunities, optimize customer acquisition, and enhance portfolio profitability.

This role is ideal for someone who enjoys solving complex business problems, leveraging data to drive decisions, and influencing strategy within a large-scale consumer lending organization. This role is also ideal for someone who enjoys challenging status quo.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead complex, multi-faceted profit and loss (P&L) initiatives related to Credit Card product and customer performance, marketing strategy, requiring advanced knowledge and expertise, while demonstrating end-to-end ownership through ideation, design, execution, and measurement

• Develop, drive, and influence comprehensive, decision-ready business cases with a strong focus on competitor approaches spanning multiple domains including marketing acquisition, product strategy, and credit risk, to enhance the customer value proposition and experience

• Identify, design, and lead innovative solutions to complex product variability and customer growth business problems based on data modeling, using hypothesis-driven approaches, and ensuring rigor in scenarios and sensitivities in positioning and performance

• Drive analysis through advanced models and test plans; define decision metrics, guardrails, and measurement standards ensuring product and marketing strategies are responsive to macro-economic conditions

• Monitor post-launch performance and assess risks and impacts to profit and loss, customer experience, and risk posture, identifying course corrections based on results

• Strategically collaborate with and guide leaders and stakeholders through portfolio trade-offs, sequencing, and prioritization decisions across marketing acquisition, finance, analytics, credit risk.

• Mentor and coach less experienced analysts on structured problem solving and decision rigor

Required Qualifications:

• 5+ years of business analysis, strategy, product, marketing, finance, credit risk, or related analysis experience, or equivalentdemonstratedthrough one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Develop prescreening strategies across different customer segments and different products to increase pre-screen offers for our credit cards in Branch.

• Experience developing and executing credit card acquisition, growth, or customer engagement strategies within consumer lending, banking, fintech, payments, or financial services environment.

• Analytical background with the ability to interpret complex data, identify trends, challenge assumptions, and translate insights into clear business recommendations.

• Working knowledge of credit card economics, portfolio performance, acquisition channels, customer segmentation, risk strategy, profitability, or offer optimization.

• Experience using tools such as SAS, SQL, Python, R, or similar analytical platforms to evaluate performance, build models, conduct testing, or support strategic decision-making.

• Proven ability to lead complex initiatives from ideation through execution, measurement, and post-launch performance monitoring.

• Experience designing or evaluating test plans, performance guardrails, measurement frameworks, or scenario analyses to support marketing, product, or acquisition strategies.

• Experience operating in a fast-paced, high-pressure environment with shifting priorities, high visibility, and accountability for measurable business results.

• Strong communication skills with the ability to simplify complex data and strategy for both technical and non-technical audiences.

Job Expectations:

• Hybrid work schedule

• Some travel may be required (up to 10%).

• This position is not eligible for Visa sponsorship.

• Not eligible for relocation assistance

Locations:

2200 Concord Pike, Wilmington, DE 19803

550 S Tryon St, Charlotte, NC 28202

401 Las Colinas Blvd W Bldg. A Irving, TX 75039

Posting End Date:

6 Aug 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.