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Director Credit Collections Jobs in Delaware (NOW HIRING)

Sallie Mae

Director, Credit Risk

Newark, DE · On-site

What You'll Contribute The Director, Credit Risk serves as a key leader within the Second Line of ... Collaborate with various internal stakeholders, such as finance, originations, and collections ...

Sallie Mae Bank

Director, Collections Strategy

Newark, DE · On-site

$150 - $190/hr

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery ... S. consumer protection laws, credit regulations, and industry best practices (e.g., Fair Debt ...

Sallie Mae

Director, Collections Strategy

Newark, DE · On-site

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery ... S. consumer protection laws, credit regulations, and industry best practices (e.g., Fair Debt ...

Sallie_mae

Director, Collections Strategy

Newark, DE · On-site

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery ... S. consumer protection laws, credit regulations, and industry best practices (e.g., Fair Debt ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions ... This position works under direct supervision and does not have exclusive autonomy. In addition ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions ... This position works under direct supervision and does not have exclusive autonomy. In addition ...

Curtis Lane Holdings LLC

Rental Advisor

Delmar, DE

... directed * Assures optimal rental revenue including reviewing performance metrics to anticipate ... Works collaboratively with accounting on customer credit/collections concerns for complete ...

Curtis Lane Holdings LLC

Rental Advisor

Delmar, DE · On-site

... directed * Assures optimal rental revenue including reviewing performance metrics to anticipate ... Works collaboratively with accounting on customer credit/collections concerns for complete ...

Mission Lane

Compliance Manager

Wilmington, DE · On-site +1

$129K - $140K/yr

Direct experience in fraud compliance, including dispute handling processes, remediation frameworks ... Experience at a national bank, in credit card compliance * Specific experience in collections and ...

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Director Credit Collections information

What does a director credit collections do?

A Director of Credit Collections is responsible for overseeing an organization's credit and collections department. This role involves developing policies and procedures to ensure timely payments from customers, managing credit risk, and maintaining healthy cash flow. The director leads a team of credit and collections professionals, analyzes credit data, sets credit limits, and works to resolve delinquent accounts. They also collaborate with other departments to support business goals and ensure compliance with relevant regulations.

How does a director credit collections effectively collaborate with other departments to optimize cash flow and minimize risk?

As a Director of Credit Collections, collaboration with departments such as Sales, Finance, and Customer Service is essential for maintaining healthy cash flow and minimizing credit risk. You’ll regularly work with Sales to set appropriate credit terms for clients, partner with Finance to analyze aging reports and forecast revenue, and coordinate with Customer Service to resolve disputed accounts. Effective communication and cross-functional meetings help ensure company policies are followed while maintaining positive customer relationships and achieving collection targets.

What are the key skills and qualifications needed to thrive as a director credit collections, and why are they important?

To thrive as a Director of Credit Collections, you need deep knowledge of credit risk analysis, collections strategies, and financial regulations, usually backed by a bachelor’s degree in finance, accounting, or a related field. Familiarity with collections management software (like SAP or Oracle), financial reporting tools, and relevant certifications such as Certified Credit Executive (CCE) is valuable. Strong leadership, negotiation, and analytical skills help drive team performance and effective customer resolution. These capabilities are vital to minimize bad debt, optimize cash flow, and maintain strong client relationships for the organization’s financial stability.

What is the difference between Director Credit Collections vs Credit Analyst?

AspectDirector Credit CollectionsCredit Analyst
Required CredentialsBachelor's degree, extensive experience in credit/collections, leadership skillsBachelor's degree in finance, accounting, or related field, some experience in credit analysis
Work EnvironmentManagement of collections teams, strategic planning, high-level decision makingAnalyzing credit data, assessing risk, preparing reports
Employer & Industry UsageFinancial institutions, large corporations, credit agenciesBanks, lending companies, financial services
Common Search & ComparisonYesNo

The main difference between a Director Credit Collections and a Credit Analyst lies in their responsibilities and seniority. The Director oversees collections strategies and manages teams, requiring leadership experience. The Credit Analyst focuses on assessing credit risk and analyzing data. Both roles are vital in credit management but differ in scope and level of responsibility.

What are the most commonly searched types of Credit Collections jobs in Delaware?

The most popular types of Credit Collections jobs in Delaware are:

What are popular job titles related to Director Credit Collections jobs in Delaware?

For Director Credit Collections jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Credit Collections jobs in Delaware look for?

The top searched job categories for Director Credit Collections jobs in Delaware are:

Director Credit Collections jobs near you
Infographic showing various Director Credit Collections job openings in Delaware as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Director, Credit Risk

Sallie Mae

Newark, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Sallie Mae rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Director, Credit Risk serves as a key leader within the Second Line of Defense (2LOD), providing independent oversight, credible effective challenge, and governance support across the credit life cycle. This role is responsible for assessing credit risk practices, portfolio trends, risk appetite alignment, and control effectiveness to ensure the organization's credit strategies across the credit lifecycle remain safe, sound, data-driven, and compliant with evolving regulatory expectations. The Director will partner closely with First Line business teams while maintaining independence, contribute to executive and committee-level risk reporting, and support regulatory examinations and audit activities.
What You'll Do
  • Provide effective challenge to First Line credit strategies, assumptions, control frameworks, and portfolio actions; document conclusions and escalate concerns as appropriate.
  • Conduct independent credit risk assessments and thematic reviews across origination, servicing, loss mitigation, and recovery activities, identifying emerging credit risks and exposure across the credit life cycle.
  • Assess adherence to credit policies, risk appetite statements, underwriting standards, and concentration limits, recommending enhancements where misalignment is observed.
  • Lead oversight of the Risk Appetite for credit risk by monitoring and reporting on key risk indicators (KRIs), portfolio trends, and emerging risks, ensuring accuracy, consistency, and executive-readiness.
  • Deliver independent oversight and effective challenge to business line strategies, risk assessments, and control frameworks.
  • Provide second-line oversight of credit strategy and decisioning frameworks across the lifecycle, including policies, analytics, and supporting models/tools, with an emphasis on governance, performance outcomes, and risk alignment.
  • Collaborate with various internal stakeholders, such as finance, originations, and collections teams, to ensure alignment of credit risk objectives and practices.
  • Support governance and validation of Allowance for Credit Losses (ACL) methodologies and assumptions.
  • Collaborate with Compliance, Internal Audit, and Operational Risk to ensure comprehensive risk coverage.
  • Prepare and present risk reports to senior management, risk committees, and regulatory bodies.
  • Drive adoption of advanced analytics and reporting tools to enhance risk identification, monitoring, and reporting.
  • Mentor and develop future risk leaders within the organization.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum: Indicate minimum education, skills and experience required.
  • Bachelor's degree in Finance, Economics, Business, or a related field; advanced degree or certifications (CRC, FRM, CFA) preferred.
  • Minimum 7+ years of experience in first line or second line credit management within the financial services industry, with a strong focus on the credit life cycle.
  • Demonstrated experience and strong understanding of lines of defense responsibilities and risk governance frameworks.
  • In-depth knowledge of consumer and/or commercial lending products (e.g., student loans, mortgages, credit cards, small business).
  • Proven ability to challenge constructively and influence cross-functional stakeholders.
  • Strong understanding of U.S. banking regulations and supervisory expectations.
  • Exceptional analytical, communication, problem-solving, and stakeholder management skills, with the ability to think strategically and make informed decisions.
  • Proficiency in analytics, using Python, SAS, SQL, and Microsoft Office Suite.
  • Proven ability to communicate complex analytics to executive audiences.
  • Strong interpersonal skills and ability to influence across functions.
  • High integrity, sound judgment, and ability to handle confidential information with discretion.

Preferred Skills
  • Experience with credit models or risk governance frameworks, risk appetite statements, and issue management.
  • Experience with segmentation strategy, vendor management, and regulatory exam support.

Value Proposition
Join a forward-thinking team where your expertise will directly influence the bank's risk posture and portfolio quality. You'll have the opportunity to lead strategic initiatives, mentor future leaders, and shape best practices in credit risk management. Your work will be highly visible to executive management and will play a critical role in the bank's long-term success.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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