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Director Credit Collections Jobs (NOW HIRING)

Home Depot

The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the ... Direct Manager/Direct Reports: * Typically reports to Director Credit Services * Accountable for ...

AT&T

Manager-Credit/Collections

San Antonio, TX

Manager Credit/Collections The Manager Credit/Collections is responsible for leading a team that ... activity for direct reports. Supervisor: Yes Required Qualifications * 3+ years of related ...

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Instacart

Manager II, Credit & Collections

OR · Remote

Why this role is on the menu This role reports to the Director of Accounts Receivable within the ... Our team drives excellence across credit, collections, and AR reporting in support of Instacart ...

Rumpke

Credit & Collections Manager

Cincinnati, OH · On-site

The Credit & Collections Manager is responsible for providing direction, supervision, and ... This position will not oversee and direct other managers Skills & Abilities Needed for Position:

Instacart

Manager II, Credit & Collections

Why this role is on the menu This role reports to the Director of Accounts Receivable within the ... Our team drives excellence across credit, collections, and AR reporting in support of Instacart ...

Everest Fuel

Credit & Collections Specialist

Cleveland, OH · Hybrid

$21 - $28.25/hr

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining ...

Loud Audio

Credit & Collections Manager

Bothell, WA · On-site

$80K/yr

The Credit & Collections Manager at LOUD Audio, LLC ("LOUD") partners closely with Customers, the ... This position has no direct supervisory responsibilities and does not have direct reports. Work ...

Everest Fuel

Credit & Collections Specialist

Plymouth, MA · Hybrid

$23.75 - $31.50/hr

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining ...

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Director Credit Collections information

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$57K

$101.2K

$164K

How much do director credit collections jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director credit collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Credit Collections vs Credit Analyst?

AspectDirector Credit CollectionsCredit Analyst
Required CredentialsBachelor's degree, extensive experience in credit/collections, leadership skillsBachelor's degree in finance, accounting, or related field, some experience in credit analysis
Work EnvironmentManagement of collections teams, strategic planning, high-level decision makingAnalyzing credit data, assessing risk, preparing reports
Employer & Industry UsageFinancial institutions, large corporations, credit agenciesBanks, lending companies, financial services
Common Search & ComparisonYesNo

The main difference between a Director Credit Collections and a Credit Analyst lies in their responsibilities and seniority. The Director oversees collections strategies and manages teams, requiring leadership experience. The Credit Analyst focuses on assessing credit risk and analyzing data. Both roles are vital in credit management but differ in scope and level of responsibility.

How does a Director of Credit Collections effectively collaborate with other departments to optimize cash flow and minimize risk?

As a Director of Credit Collections, collaboration with departments such as Sales, Finance, and Customer Service is essential for maintaining healthy cash flow and minimizing credit risk. You’ll regularly work with Sales to set appropriate credit terms for clients, partner with Finance to analyze aging reports and forecast revenue, and coordinate with Customer Service to resolve disputed accounts. Effective communication and cross-functional meetings help ensure company policies are followed while maintaining positive customer relationships and achieving collection targets.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like top investment bankers, successful entrepreneurs, and certain medical specialists can reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What does a director of collections do?

A director of collections oversees the organization's credit and debt recovery processes, developing strategies to maximize collections while maintaining customer relationships. They manage teams, analyze financial data, and ensure compliance with relevant laws and policies, often using collection management software. Strong leadership, negotiation skills, and knowledge of credit laws are essential for this role.

What are the key skills and qualifications needed to thrive as a Director of Credit Collections, and why are they important?

To thrive as a Director of Credit Collections, you need deep knowledge of credit risk analysis, collections strategies, and financial regulations, usually backed by a bachelor’s degree in finance, accounting, or a related field. Familiarity with collections management software (like SAP or Oracle), financial reporting tools, and relevant certifications such as Certified Credit Executive (CCE) is valuable. Strong leadership, negotiation, and analytical skills help drive team performance and effective customer resolution. These capabilities are vital to minimize bad debt, optimize cash flow, and maintain strong client relationships for the organization’s financial stability.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Manager or Credit Collections Director, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of credit laws and collection software.

What is the highest paying job in credit?

The highest paying roles in credit typically include Chief Credit Officer and Vice President of Credit, which involve overseeing credit risk management and credit policies at senior levels. These positions often require extensive experience, advanced certifications, and strong leadership skills, with salaries reaching into the high six or seven figures in large organizations.

What does a Director of Credit Collections do?

A Director of Credit Collections is responsible for overseeing an organization's credit and collections department. This role involves developing policies and procedures to ensure timely payments from customers, managing credit risk, and maintaining healthy cash flow. The director leads a team of credit and collections professionals, analyzes credit data, sets credit limits, and works to resolve delinquent accounts. They also collaborate with other departments to support business goals and ensure compliance with relevant regulations.
More about Director Credit Collections jobs
What cities are hiring for Director Credit Collections jobs? Cities with the most Director Credit Collections job openings:
What are the most commonly searched types of Credit Collections jobs? The most popular types of Credit Collections jobs are:
What states have the most Director Credit Collections jobs? States with the most job openings for Director Credit Collections jobs include:
What job categories do people searching Director Credit Collections jobs look for? The top searched job categories for Director Credit Collections jobs are:
Director Credit Collections jobs near you
Infographic showing various Director Credit Collections job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Sr. Manager Pro Credit - Collections & DIsputes

Home Depot

On-site, Remote

Full-time

Re-posted 3 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,392 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the Collections and Disputes teams, guiding the development and execution of collection strategies that maximize cash flow, reduce bad debt exposure, and protect company assets. This role will oversee the dedicated Collections and Disputes organization, ensuring disciplined policy enforcement, effective risk mitigation, and alignment with broader commercial and financial objectives.
The ideal candidate will be a data-driven leader with demonstrated ability to translate complex analytics into executive-level business insights, optimize workflows through modern automation tools such as Bectran, and effectively balance risk management discipline with strategic commercial objectives.
Key Responsibilities
Team Leadership & Development
  • Team Leadership, Development & Governance: Provide strategic leadership, coaching, and performance management for the Collections and Disputes teams while fostering a culture of accountability, operational excellence, and continuous improvement. Oversee workforce planning, onboarding, training, competency development, and team structure to ensure consistent execution of regulatory requirements, system processes, SOPs, compliance expectations, and industry best practices.
  • Policy & Procedure Management: Establish, maintain, and enforce standardized collections and dispute policies, procedures, and operating rhythms to support consistent execution, effective controls, and scalable business practices across the organization.

Collections, Credit Holds & Financial Authority
  • Credit Hold, Order Release & Risk Governance: Establish and manage governance for credit holds, order releases, and past-due account restrictions, including defined thresholds and escalation protocols that balance risk mitigation, cash flow protection, and commercial continuity.
  • Escalation, Negotiation & Financial Authority: Serve as the senior escalation point for complex, high-value account matters, including dispute settlements, payment accommodations, and bad-debt write-offs within established corporate authority limits and prior to executive escalation.
  • Credit & Collections Partnership: Maintain strong alignment between Collections, Disputes, and Credit teams to support proactive risk identification, timely account resolution, and consistent portfolio management practices.

Commercial Alignment & Cross-Functional Collaboration
  • Sales, Operations & Commercial Partnership: Partner with regional Sales and Operations leaders to resolve complex account disputes, develop commercially balanced financial solutions, secure past-due balances, preserve customer relationships, and support profitable growth.

Legal & Vendor Management
  • Litigation & Third-Party Vendor Management: Serve as the primary administrative liaison for litigation-related matters and manage relationships with third-party collection agencies and external counsel to ensure performance, recovery, compliance, and cost-effectiveness standards are achieved.

Data Analytics & Executive Reporting
  • Performance Metrics & Executive Reporting: Define, monitor, and report on key portfolio performance indicators, including Days Sales Outstanding (DSO), Collection Effectiveness Index (CEI), bad debt ratios, collection trends, macroeconomic risks, at-risk accounts, and operational bottlenecks.
  • Data-Driven Business Insights: Translate portfolio data into actionable business intelligence through automated dashboards and executive-ready reporting that inform strategic decision-making, operational priorities, and continuous improvement opportunities.

Compliance & Continuous Improvement
  • Compliance & Controls: Ensure collection practices, third-party engagements, and credit structures comply with applicable commercial credit regulations, legal requirements, internal controls, and company policies.
  • Process Optimization: Lead regular reviews of administrative, operational, and system workflows to identify bottlenecks, eliminate redundancies, strengthen controls, and improve efficiency across the Collections and Disputes organization.

Direct Manager/Direct Reports:
  • Typically reports to Director Credit Services
  • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Experience: Minimum of 8 years of progressive commercial credit and collections experience, including 4-5 years in a leadership capacity managing large collections and dispute teams and high-volume commercial portfolios.
  • Subject Matter Expertise: Advanced knowledge of commercial trade credit, corporate debt collections, dispute resolution, and litigation processes.
  • Technical & Soft Skills
  • Systems & Reporting Capabilities: Demonstrated experience with credit and collections management platforms, preferably Bectran or similar credit-to-cash automation tools, with advanced proficiency in Microsoft Excel and data visualization platforms such as Power BI or Tableau.
  • Analytical & Executive Communication Skills: Proven ability to develop automated reporting frameworks, interpret financial metrics, and present data-driven insights clearly to executive leadership.
  • Leadership Presence & Collaboration: Strong negotiation, conflict resolution, and cross-functional partnership skills, with the ability to influence senior stakeholders, navigate complex customer situations, and make sound decisions when risk thresholds are exceeded.

Minimum Education:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field required.

Minimum Years of Work Experience:
  • 7

Certifications:
  • Professional certifications such as Certified Credit Executive (CCE), Certified International Credit Professional (CICP), or comparable designations through the National Association of Credit Management (NACM) are preferred.

Competencies:
  • A thorough working knowledge of the principles/disciplines of credit marketing, including Account Acquisition & Activation, Loyalty Marketing, Sales Promotion, etc.
  • A thorough understanding and knowledge of the principles/disciplines of the retail industry.
  • A strong grasp of Project Management skills and requirements. A proven record of developing new financial products and/or services
  • Able to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports.
  • Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
  • Very strong communication skills, both verbal and written.
  • Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.
  • Demonstrated decisiveness and sound decision making skills and demonstrated strong results in managed projects
  • Demonstrated strong results in managed projects

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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