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Credit Collections Associate Jobs (NOW HIRING)

Ascendo

Credit Collections Analyst

Melbourne, FL · On-site

$60K - $75K/yr

Associate's degree in Accounting, Finance, or related field (or equivalent work experience). * At least 5 years of experience in credit, collections, or an accounting environment. * Proficiency with ...

Bangor Hydro

CREDIT & COLLECTIONS ANALYST

Bangor, ME · On-site

Associate degree in Finance, Accounting, Business, or a related field required. Bachelor's degree preferred. * 2+ years of experience in data analysis, preferably credit analysis or collections in a ...

New

York Design Group

Credit/Collections Analyst

York, PA · On-site

Associate's degree in Accounting, Finance, or related field. * 3-5 years of professional credit and collections experience, preferably in a high-volume environment. * Strong communication and ...

AT&T

Associate Director-Credit/Collections

Miami, FL · On-site

$106.10K - $159.10K/yr

As an Associate Director-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees operational aspects of the department, focusing on the day-to-day management of ...

AT&T

Associate Director-Credit/Collections

Atlanta, GA · On-site

$106.10K - $159.10K/yr

As an Associate Director-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees operational aspects of the department, focusing on the day-to-day management of ...

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How much do credit collections associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for credit collections associate in the United States is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

More about Credit Collections Associate jobs
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Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in the United States as of May 2026, with employment types broken down into 35% Full Time, 62% Part Time, and 3% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,674 per year, or $23.4 per hour.
Credit & Collections Associate

Credit & Collections Associate

Drury Hotels

Cape Girardeau, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Drury Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

35th of 104 rated hotels

Job description

Property Location:

200 South Farrar Dr - Cape Girardeau, Missouri 63701You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Work-life-balance- Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement -Company-matched 401(k)

  • Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

  • Incentives -Quarterly bonuses (we succeed together!) based on hotel results

Basic Function:

The Accounts Receivable Credit/Collections Associate position is responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels' trade receivables. This position maintains a high standard of integrity, service, and hospitality to promote the Drury culture with co-workers, vendors, and customers. This role requires a detail-oriented, proactive professional with strong communication and organizational skills to effectively manage credit and collections processes while fostering positive relationships with internal and external stakeholders.

Job Duties:

Billing & Invoicing

  • Generates and issues invoices accurately and on time.

  • Ensures invoices align with contract terms, purchase orders, and sales agreements.

  • Monitors and resolves billing discrepancies or errors.

  • Works with internal teams to streamline billing processes for efficiency.

Dispute Resolution

  • Investigates and resolves billing disputes or discrepancies.

  • Works with internal teams (e.g., sales, customer service) to address customer concerns.

  • Processes adjustments, credits, or refunds when necessary.

Record Keeping & Reporting

  • Maintains accurate records of collection efforts and account status.

  • Prepares reports on delinquent accounts, collections activity, and cash flow trends.

  • Assists in forecasting accounts receivable collections.

Compliance & Risk Mitigation

  • Ensures compliance with company policies and relevant regulations.

  • Identifies potential fraud risks and takes appropriate action.

  • Recommends changes to credit policies based on industry trends and company needs.

Communication & Customer Service

  • Builds and maintains positive relationships with customers while enforcing payment terms.

  • Provides excellent customer service while maintaining firm collection policies.

  • Collaborates with internal teams to improve invoice and payment processes.

  • Assist with special projects and other Accounts Receivable related tasks that may be required from time to time.

  • Performs other duties as assigned.

General Knowledge, Skill, and Ability:

Requires the ability to take written and verbal directions and clearly speak and read English. Requires the ability to relate to the public and co-workers in a warm, friendly manner, contributing to a hospitable environment. Requires the ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires a thorough knowledge of Company policies and procedures as they relate to job responsibilities. Requires the ability to maintain effective working relationships with vendors and service providers. Must be proficient in the use of Microsoft Office software and have the ability to do data entry with efficiency and accuracy. Must have the ability to work efficiently and independently. Must be at least 18 years of age.

Rise. Shine. Work Happy. Apply Now

What Drury Hotels employees say

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Hours and flexibility

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About Drury Hotels

Sourced by ZipRecruiter

Drury Hotels is a prominent player in the hospitality industry, based in Saint Louis, MO, US. The company was established in 1973 by the Drury brothers — Lambert, Charles, and Robert. Notably, the founders came from a family that had long been engaged in the construction business, which allowed them to apply their knowledge to build superior quality hotels. Offering a range of services, the company operates a network of upper-midscale, full-service hotels under several brands, including Drury Inn and Suites, Drury Inn, Drury Plaza Hotel, and Pear Tree Inn. The company is renowned for its distinctive blend of friendly service, clean rooms, and stunning value.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1973

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