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Collections Support Jobs (NOW HIRING)

WEX, Inc.

Collections Support 3

$19 - $25.50/hr

About the Team/Role As a Collections Support 3 agent, you are an essential contributor to safeguarding WEX's financial health and reducing credit exposure. This is an impactful individual contributor ...

eNett

OR · On-site

$18.50 - $25/hr

Proficient use of multiple systems and collections tools to be able to reach the right party ... May provide routine information and support to less experienced staff. Working Conditions and ...

WEX

OR · On-site

$18.50 - $25/hr

Proficient use of multiple systems and collections tools to be able to reach the right party ... May provide routine information and support to less experienced staff. Working Conditions and ...

Ascent Aviation Services

Collections Specialist

Marana, AZ · On-site

$16.25 - $22/hr

Ascent continues to grow and is seeking motivated professionals to support our vision of becoming ... We are seeking a results-driven Collections Specialist with a proven track record of reducing aged ...

Ascent Aviation Services

Collections Specialist

Marana, AZ · On-site

$16.25 - $22/hr

Ascent continues to grow and is seeking motivated professionals to support our vision of becoming ... We are seeking a results-driven Collections Specialist with a proven track record of reducing aged ...

rcu

Collections Supervisor

Eau Claire, WI · Hybrid

$75K - $86K/yr

Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high ... We support each other and work together to achieve our goals. * Professional Growth: We offer ...

rcu

Collections Supervisor

Eau Claire, WI · Hybrid

$75K - $86K/yr

Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high ... We support each other and work together to achieve our goals. * Professional Growth: We offer ...

Royal Credit Union

Collections Supervisor

Eau Claire, WI · On-site

$75K - $86K/yr

Become a Collections Supervisor at Royal Credit Union! In this role, you'll lead and develop a high ... We support each other and work together to achieve our goals. * Professional Growth: We offer ...

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Collections Support information

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$14

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$30

How much do collections support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for collections support in the United States is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Manager or Debt Recovery Director, which can offer salaries exceeding $80,000 annually. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations. Compensation varies based on location, company size, and individual performance.

What is the difference between Collections Support vs Collections Specialist?

AspectCollections SupportCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic financial or customer service trainingTypically requires similar credentials; some positions may prefer relevant certifications in finance or collections
Work EnvironmentOffice setting, often part of a larger finance or customer service teamOffice-based, focused on debt recovery and account management
Employer & Industry UsageUsed by banks, credit unions, and collection agenciesCommonly employed in financial institutions, credit companies, and collection agencies
Search & Comparison IntentPeople seeking entry-level collections roles or support functionsIndividuals looking for specialized collections roles with more responsibility

Collections Support roles typically involve assisting with account follow-ups and customer inquiries, serving as entry points into collections. Collections Specialists handle more direct debt recovery, requiring greater knowledge of collection procedures. Both roles share similar credentials and work environments, but Collections Specialists usually have more responsibility and expertise.

What jobs pay 500,000 a year in the US?

Jobs in high-level executive roles such as CEOs, CFOs, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized fields like investment banking, private equity, and some medical specialists can also reach or surpass this income level, often requiring advanced skills, extensive experience, and significant responsibilities.

What other jobs can I pivot to after working in collections?

Collections Support experience provides skills in customer service, negotiation, and financial analysis, which can be valuable in roles such as accounts receivable specialist, credit analyst, financial analyst, or customer service representative. These positions often require similar communication skills and understanding of financial processes, and may involve certifications like CPA or relevant software proficiency. Transitioning to these roles can expand career opportunities within finance and client management fields.

What jobs pay $10,000 a month without a degree?

In collections support roles, high earnings of $10,000 or more per month are uncommon without specialized experience or certifications. Typically, such income levels are associated with senior positions, management, or roles in sales, real estate, or entrepreneurship that rely on commissions or performance bonuses rather than formal education. Most entry-level collections support jobs pay significantly less, often requiring relevant skills and industry knowledge to increase earning potential.
More about Collections Support jobs
What job categories do people searching Collections Support jobs look for? The top searched job categories for Collections Support jobs are:
Collections Support jobs near you
Collections Support 3

Collections Support 3

WEX, Inc.

Remote

$19 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

WEX Inc. rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

7th of 17 rated payment service providers

Job description

About the Team/Role
As a Collections Support 3 agent, you are an essential contributor to safeguarding WEX's financial health and reducing credit exposure. This is an impactful individual contributor role designed for a focused collections professional whose core mission is clear: to successfully cure past-due debt, resolve account delinquency, and secure predictable cash flow for our standard commercial portfolios.
You will own the daily management of a portfolio of moderately complex, past-due business accounts. Utilizing standard commercial collection techniques and structured negotiation protocols, you will work directly with clients to resolve outstanding balances, make payment arrangements, and maintain positive ongoing business relationships.
We look to our Recovery Agents to execute tasks with high accuracy, maintain tight compliance, and call out workflow bottlenecks or system errors so we can continuously improve.
How you'll make an impact
  • Manage daily inbound and outbound communication channels (phone, email, system queues) with delinquent commercial customers to successfully cure past-due debt and secure immediate payments.
  • Execute sound communication (oral and written) to educate customers on account terms and conditions and effectively resolve complex delinquent balances.
  • Monitor and manage shared group inboxes, ensuring timely and accurate resolution of customer payment inquiries and disputes.
  • Review account financial histories and transaction details systematically to understand the baseline reasons for delinquency and apply the appropriate procedural collection treatment.
  • Negotiate routine payment arrangements, short-term promises-to-pay, and structured catch-up schedules within strictly defined corporate guidelines and established authority matrices.
  • Document all customer touchpoints, payment commitments, and account dispute details accurately and in real-time within the core collections system of record.
  • Identify and route billing errors, account disputes, or customer complaints to the appropriate internal departments (e.g., Billing, Sales), tracking the file to ensure payment roadblocks are cleared.
  • Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA), internal credit policies, and industry compliance frameworks during all daily merchant interactions.
  • Meet or exceed standard weekly and monthly performance goals, including outbound call volume targets, portfolio cure rates, and quality assurance compliance scores.
  • Follow established team workflows closely while identifying repetitive manual bottlenecks.
  • Embrace opportunities to integrate AI tools and automation technologies into daily operational processes to improve speed, efficiency and accuracy.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Experience you'll bring
  • High School Diploma or equivalent with 2-3 years of direct experience in high-volume, complex B2B or commercial collections.
  • Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) or similar collections compliance frameworks, with the ability to maintain ethical standards under pressure.
  • Comfortable utilizing standard software platforms and a demonstrated capability to learn core enterprise applications.
  • Strong communication, active listening, and verbal negotiation skills to navigate client pushback.
  • Solid problem-solving skills with a clear ability to evaluate account details and make structured decisions.
  • Effective time management and organizational skills, with a track record of meeting deadlines and managing daily task queues.
  • Proven track record of high dependability, consistent attendance, strong accountability, and the ability to maintain steady operational output within a high-volume professional setting.
  • Must successfully pass a background investigation.

Preferred Qualifications
  • Some college coursework completed or an Associate's degree in Business, Finance, or a related administrative field.
  • Previous experience navigating structured workflow environments or participating in team-level process improvement activities.
  • Basic to intermediate proficiency within Google Workspace platforms (Gmail, Docs, Sheets).
  • Prior exposure to or familiarity with enterprise software platforms such as Salesforce, PeopleSoft, or Genesys telephony systems.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $21.80 - $24.10

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