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Customer Collections Specialist Jobs (NOW HIRING)

PLS

Customer Collections Specialist

Oak Brook, IL · On-site

$18 - $20/hr

AUTO COLLECTIONS Position Overview: This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text ...

PLS

Customer Collections Specialist

Oak Brook, IL

$17.25 - $22.75/hr

AUTO COLLECTIONS Position Overview: This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text ...

CFS

Collections Specialist

Grandview Heights, OH

$17.75 - $24.25/hr

The Collections Specialist will assist with customer needs by answering questions and verifying data * Assist with documentation verification by coordinating with internal & external parties * Assist ...

CFS

Collections Specialist

Monroe, CT

$18.50 - $24.75/hr

High-visibility role with ownership of the entire collections process Collections Specialist Overview Our client is seeking a customer-focused Collections Specialist to take ownership of accounts ...

CFS

Collections Specialist

Columbus, OH

$41 - $43K/hr

Collections Specialist Client in the Columbus-area is seeking a Collections Specialist to assist with member account follow-up, customer outreach, and resolution of outstanding membership balances ...

CFS

Collections Specialist

Cincinnati, OH · On-site

$17.75 - $24/hr

As a Collections Specialist , you'll work closely with customers to help resolve outstanding balances while maintaining positive relationships. The ideal Collections Specialist is professional ...

CFS

Collections Specialist

Dayton, OH · On-site

$18 - $24.25/hr

As a Collections Specialist , you'll work closely with customers to help resolve outstanding balances while maintaining positive relationships. The ideal Collections Specialist is professional ...

CFS

Collections Specialist

Dublin, OH

$38K - $41K/yr

Providing exceptional customer service and building positive relationships with clients to encourage timely payments. Collections Specialist Requirements: * Previous experience in collections is a ...

CFS

Collections Specialist

Hilliard, OH · On-site

$17.50 - $23.75/hr

As a Collections Specialist , you'll work closely with customers to help resolve outstanding balances while maintaining positive relationships. The ideal Collections Specialist is professional ...

mustang

Collections Specialist

Mustang, TX · On-site

$16.50 - $22.25/hr

Collections Specialist - Accounts Receivable Team (Collections | Accounts Receivable | Collections ... If you have a strong background in collections , a sharp eye for detail, and a customer-focused ...

CFS

Collections Specialist

Itasca, IL

$18 - $24.25/hr

Collections Specialist About the Opportunity Our client is looking for a Collections Specialist to ... Make 30-50 outbound calls daily to customers regarding outstanding balances * Negotiate payment ...

Mustang Cat

Collections Specialist

Houston, TX · On-site

$20 - $26/hr

Collections Specialist - Accounts Receivable Team (Collections | Accounts Receivable | Collections ... If you have a strong background in collections , a sharp eye for detail, and a customer-focused ...

Snelling - Birmingham

Collections Specialist

Homewood, AL · On-site

$18 - $20/hr

Responsible for delivering exceptional customer service, processing payments accurately, managing ... Starting Pay for Collections Specialist: $18.00-20.00.00/hr Hours: 8:00 am -5:00 pm, with some ...

CFS

Collections Specialist

Itasca, IL

$18 - $24.25/hr

... locate customers • Document all account activity and prioritize based on risk and exposure Qualifications for the Collections Specialist: • Experience in collections or high-volume customer ...

Sandhills Global, Inc.

Collections Specialist

Lincoln, NE · On-site

$965/wk

Collections Specialist Lincoln, Nebraska, USA The Collections Specialist will be responsible for ... This position will also require to work with customers who have filed a request for follow up on a ...

CFS

Collections Specialist

Holland, MI

$25 - $27/hr

Collections Specialist $25-$27/hour | Full-Time Holland, MI Why This Opportunity Stands Out: • Exposure to manufacturing and B2B customer accounts • Hands-on role connected to production ...

CFS

Collections Specialist

Landover, MD

$50K - $52K/yr

Collections Specialist Salary: $50,000 - $52,000 Why This Opportunity Stands Out: • Join a well ... outstanding customer accounts • Make 10-15 collection calls per hour and document all ...

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All JobsCustomer Collections Specialist Jobs

Customer Collections Specialist information

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$12

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$30

How much do customer collections specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Customer Collections Specialist do?

A Customer Collections Specialist is responsible for contacting customers with overdue accounts to arrange payment and resolve outstanding balances. They work with clients to negotiate payment plans, answer billing questions, and update account records. Additionally, they may collaborate with other departments to resolve disputes and ensure timely collections, all while maintaining a professional and customer-focused attitude. Their goal is to minimize financial losses for the company while preserving positive customer relationships.

What are some common challenges faced by Customer Collections Specialists, and how can they be managed effectively?

Customer Collections Specialists often encounter challenges such as negotiating with customers who are experiencing financial difficulties, handling high call volumes, and meeting collection targets while maintaining positive relationships. Effective management of these challenges involves strong communication skills, empathy, and the ability to remain calm under pressure. Many organizations provide training on negotiation techniques and conflict resolution, and team collaboration is encouraged to share best practices and support one another. Leveraging technology and regularly reviewing account status also help streamline the collections process.

What is the difference between Customer Collections Specialist vs Accounts Receivable Clerk?

AspectCustomer Collections SpecialistAccounts Receivable Clerk
Primary FocusCollect overdue payments and manage delinquent accountsRecord and reconcile incoming payments, maintain accounts receivable records
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software proficiency, attention to detail
Work EnvironmentCustomer service, finance, collections teamsAccounting or finance departments, office setting
Common CertificationsNone required, but collections or finance certifications helpfulNone typically required

While both roles are involved in managing company receivables, the Customer Collections Specialist primarily focuses on recovering overdue payments through communication and negotiation. The Accounts Receivable Clerk handles recording payments and maintaining accurate financial records. Both roles are essential in the accounts receivable process but differ in their core responsibilities and daily tasks.

What are the key skills and qualifications needed to thrive as a Customer Collections Specialist, and why are they important?

To thrive as a Customer Collections Specialist, you need strong analytical skills, attention to detail, and a solid understanding of credit and collections practices, often supported by a high school diploma or an associate degree in finance or business. Familiarity with collections management software, customer relationship management (CRM) systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills make someone stand out in this role. These skills are crucial for effectively recovering outstanding debts while maintaining positive customer relationships and ensuring compliance with legal standards.
More about Customer Collections Specialist jobs
What cities are hiring for Customer Collections Specialist jobs? Cities with the most Customer Collections Specialist job openings:
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Customer Collections Specialist jobs near you
Infographic showing various Customer Collections Specialist job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Customer Collections Specialist

Customer Collections Specialist

PLS

Oak Brook, IL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

This job is located at 814 Commerce Drive, Oak Brook, IL 60523
PLS® Overview:
Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
AUTO COLLECTIONS
Position Overview:
This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text message, and email in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.
Job Responsibilities:
  • Maintain and manage assigned customer accounts in queue.
  • Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
  • Establish payment plans and follow up with customers to ensure agreements are fulfilled.
  • Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
  • Review and prioritize collection activities to maximize collections.
  • Research and reconcile misapplied payments.
  • Identify accounts that become severely delinquent and escalate to the manager for a repossession recommendation.
  • Perform other tasks and duties as assigned.

Job Requirements:
  • Prior experience in a retail or call center environment
  • Excellent customer service skills
  • The ability to work a flexible schedule, including evening and weekend shifts
  • Previous Auto collections experience, preferred
  • Demonstrated written and verbal communication skills
  • Be able to work effectively in a fast-paced environment and prioritize workload while meeting deadlines
  • Must be a team player
  • Must be dependable and goal driven
  • Spanish/English bilingual is a plus

Working Conditions and Physical Requirements:
  • This role requires regular in-person collaboration with team members at our Oak Brook Support Center.
  • Must be able to sit and/or stand for extended periods
  • Must be able to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
  • Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits:
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication • Customer Focus • Integrity and Trust • Teamwork • Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Bonus:
This position is bonus eligible
Illinois Pay Band
$18-$20 USD

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