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Customer Collections Specialist Jobs (NOW HIRING)

mustang

Collections Specialist

Mustang, TX · On-site

$16.50 - $22.25/hr

Collections Specialist - Accounts Receivable Team (Collections | Accounts Receivable | Collections ... If you have a strong background in collections , a sharp eye for detail, and a customer-focused ...

Mustang Cat

Collections Specialist

Houston, TX · On-site

$20 - $26/hr

Collections Specialist - Accounts Receivable Team (Collections | Accounts Receivable | Collections ... If you have a strong background in collections , a sharp eye for detail, and a customer-focused ...

Brilliant Financial Staffing - IL

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Collections Specialist

Addison, IL · On-site

$27 - $30/hr

The Collections Specialist will be primarily responsible for reaching out to existing customers and dealers regarding past-due balances, collecting outstanding payments, setting up payment plans, and ...

Sandhills Global, Inc.

Collections Specialist

Lincoln, NE · On-site

$965/wk

Collections Specialist Lincoln, Nebraska, USA The Collections Specialist will be responsible for ... This position will also require to work with customers who have filed a request for follow up on a ...

ABC Pest Control

Collections Specialist

Cypress, TX · On-site

$16 - $21.50/hr

... customer accounts and resolve customer disputes- Handling customer inquiries- Other duties as assignedRequirements: If you are a self-motivated individual with a passion for billing and collections ...

Ironhorse Funding LLC

Collections Specialist

Irving, TX · On-site

$23 - $27/hr

We provide customers across the entire credit spectrum access to financing and refinancing programs ... Your day as a Collections Specialist As a Collections Specialist at Ironhorse Funding LLC, your day ...

Anticimexinc

Collections Specialist

Buchanan, NY

$24/hr

Collections Specialist Location: Buchanan, NY Job Type: Full Time, In Person Pay Rate: $21 - $24 ... Our team of skilled technicians and customer service professionals is committed to delivering ...

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Customer Collections Specialist information

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How much do customer collections specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a customer collections specialist do?

A Customer Collections Specialist is responsible for contacting customers with overdue accounts to arrange payment and resolve outstanding balances. They work with clients to negotiate payment plans, answer billing questions, and update account records. Additionally, they may collaborate with other departments to resolve disputes and ensure timely collections, all while maintaining a professional and customer-focused attitude. Their goal is to minimize financial losses for the company while preserving positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer collections specialist, and why are they important?

To thrive as a Customer Collections Specialist, you need strong analytical skills, attention to detail, and a solid understanding of credit and collections practices, often supported by a high school diploma or an associate degree in finance or business. Familiarity with collections management software, customer relationship management (CRM) systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills make someone stand out in this role. These skills are crucial for effectively recovering outstanding debts while maintaining positive customer relationships and ensuring compliance with legal standards.

What are some common challenges faced by customer collections specialists, and how can they be managed effectively?

Customer Collections Specialists often encounter challenges such as negotiating with customers who are experiencing financial difficulties, handling high call volumes, and meeting collection targets while maintaining positive relationships. Effective management of these challenges involves strong communication skills, empathy, and the ability to remain calm under pressure. Many organizations provide training on negotiation techniques and conflict resolution, and team collaboration is encouraged to share best practices and support one another. Leveraging technology and regularly reviewing account status also help streamline the collections process.

What is the difference between Customer Collections Specialist vs Accounts Receivable Clerk?

AspectCustomer Collections SpecialistAccounts Receivable Clerk
Primary FocusCollect overdue payments and manage delinquent accountsRecord and reconcile incoming payments, maintain accounts receivable records
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software proficiency, attention to detail
Work EnvironmentCustomer service, finance, collections teamsAccounting or finance departments, office setting
Common CertificationsNone required, but collections or finance certifications helpfulNone typically required

While both roles are involved in managing company receivables, the Customer Collections Specialist primarily focuses on recovering overdue payments through communication and negotiation. The Accounts Receivable Clerk handles recording payments and maintaining accurate financial records. Both roles are essential in the accounts receivable process but differ in their core responsibilities and daily tasks.

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Customer Collections Specialist jobs near you
Infographic showing various Customer Collections Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

Mustang, TX • On-site

mustang
See more jobs at mustangexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Job description

Now Hiring: Collections Specialist – Accounts Receivable Team
(Collections | Accounts Receivable | Collections Specialist Role)

Mustang Cat is actively seeking an experienced Collections Specialist to join our Accounts Receivable team. This role is responsible for maintaining assigned accounts and ensuring timely collection of outstanding receivables. If you have a strong background in collections, a sharp eye for detail, and a customer-focused mindset, this is your opportunity to grow with a trusted industry leader.

What You’ll Do as a Collections Specialist:

As a Collections Specialist, you will help drive financial health by managing the collections process, reconciling accounts, and delivering professional service to customers. Your responsibilities will include:

  • Monitor and follow up on collections for past-due accounts receivable
  • Conduct monthly reporting with thorough and accurate account notations
  • Prioritize and escalate collections efforts to meet and exceed department goals
  • Deliver top-tier customer service during all collections interactions
  • Ensure timely payments in a high-volume, performance-driven environment
  • Process refunds and small balance write-offs
  • Reconcile customer accounts as needed
  • Collaborate with the Sales team on collection strategies
  • Support additional projects and responsibilities as assigned

Top Benefits for Mustang Cat Team Members:

  • Great Work-Life Balance
  • Tuition Reimbursement
  • Vast Growth Opportunities
  • Full-Time Benefits: Medical, Dental, Vision
  • 401(k) with Employer Matching
  • Paid Vacation, Sick Time & Holidays
  • Opportunities for Overtime
  • On-Site Clinic
  • Job Stability with a well-established company


 Qualifications:

  • High school diploma or equivalent required
  • Solid understanding of accounting principles and accounts receivable processes
  • Exceptional written and verbal communication skills
  • Strong phone presence and professional negotiation skills
  • Detail-oriented, highly organized, and process-driven
  • Knowledge of customer lending laws and lien laws preferred
  • Excellent customer service and relationship management skills

If you're a motivated collections specialist with a passion for accounts receivable, strong communication abilities, and the discipline to manage sensitive financial matters, Mustang Cat wants to hear from you. Apply today and join a team that values precision, professionalism, and service.

Apply