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Customer Collections Specialist Jobs (NOW HIRING)

6 Degrees Group

Collections Specialist

Alpharetta, GA · Hybrid

$20 - $24/hr

Our client, a leader in the transportation and logistics industry, is looking for a detail-oriented Collections Specialist to manage a dedicated portfolio of customer accounts. This role owns the ...

Addison Group

Collections Specialist

Waller, TX · On-site

$23 - $24/hr

Collections Specialist Location: Northwest Houston, TX Compensation: $23.00 - $24.00 per hour ... This role is responsible for managing outstanding customer balances, ensuring timely payment of ...

Addison Group

Collections Specialist

Waller, TX · On-site

$23 - $24/hr

Collections Specialist Location: Northwest Houston, TX Compensation: $23.00 - $24.00 per hour ... This role is responsible for managing outstanding customer balances, ensuring timely payment of ...

QGenda

Collections Specialist

Atlanta, GA · Hybrid

$17.75 - $24/hr

The Collections Specialist will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent ...

TEKsystems

Collections Specialist

Midvale, UT · On-site

$21/hr

Contact customers regarding overdue accounts via phone. * Identify reasons for missed or late ... Collections Specialist * Collections Representative * Customer Service Representative * Loan ...

Ferretti Search

Collections Specialist

Holtsville, NY · On-site

$23 - $27/hr

Collections Specialist We are seeking a Collections Specialist to join an established organization ... Contact customers regarding past-due balances and follow up on outstanding payments. * Communicate ...

New

Morrison Mahoney LLP

Collections Specialist

Boston, MA · Hybrid

$60K - $70K/yr

COLLECTIONS SPECIALIST We are seeking a detail-oriented Collections Specialist to join our team. In ... Provide exceptional customer service to internal teams and external clients, preparing reports and ...

TEKsystems

Collections Specialist

Midvale, UT · On-site

$21/hr

Contact customers regarding overdue accounts via phone. * Identify reasons for missed or late ... Collections Specialist * Collections Representative * Customer Service Representative * Loan ...

Robert Half

Collections Specialist

Santa Fe Springs, CA · On-site

$26 - $28/hr

Reach out to customers regarding past-due invoices and drive prompt payment through consistent ... Demonstrated background in a Collections Specialist role with responsibility for receivables ...

Crox Consulting Inc

Collections Specialist

Miami, FL · On-site

$20 - $22/wk

Collections Specialist Module: Onsite, Miami Fl 33134 Pay Rate Range: $20-$22hr Relocation: Yes ... Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve ...

Morrison Mahoney LLP

Collections Specialist

Boston, MA · On-site

$60K - $70K/yr

COLLECTIONS SPECIALIST We are seeking a detail-oriented Collections Specialist to join our team. In ... Provide exceptional customer service to internal teams and external clients, preparing reports and ...

Witt O'Brien's

Collections Specialist

Fort Worth, TX · On-site

$17.75 - $24/hr

Collections Specialist Position Summary The Collections Specialist will be responsible for managing ... Contact customers via phone, email, and written correspondence regarding past-due accounts.

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Customer Collections Specialist information

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How much do customer collections specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a customer collections specialist do?

A Customer Collections Specialist is responsible for contacting customers with overdue accounts to arrange payment and resolve outstanding balances. They work with clients to negotiate payment plans, answer billing questions, and update account records. Additionally, they may collaborate with other departments to resolve disputes and ensure timely collections, all while maintaining a professional and customer-focused attitude. Their goal is to minimize financial losses for the company while preserving positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer collections specialist, and why are they important?

To thrive as a Customer Collections Specialist, you need strong analytical skills, attention to detail, and a solid understanding of credit and collections practices, often supported by a high school diploma or an associate degree in finance or business. Familiarity with collections management software, customer relationship management (CRM) systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills make someone stand out in this role. These skills are crucial for effectively recovering outstanding debts while maintaining positive customer relationships and ensuring compliance with legal standards.

What are some common challenges faced by customer collections specialists, and how can they be managed effectively?

Customer Collections Specialists often encounter challenges such as negotiating with customers who are experiencing financial difficulties, handling high call volumes, and meeting collection targets while maintaining positive relationships. Effective management of these challenges involves strong communication skills, empathy, and the ability to remain calm under pressure. Many organizations provide training on negotiation techniques and conflict resolution, and team collaboration is encouraged to share best practices and support one another. Leveraging technology and regularly reviewing account status also help streamline the collections process.

What is the difference between Customer Collections Specialist vs Accounts Receivable Clerk?

AspectCustomer Collections SpecialistAccounts Receivable Clerk
Primary FocusCollect overdue payments and manage delinquent accountsRecord and reconcile incoming payments, maintain accounts receivable records
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software proficiency, attention to detail
Work EnvironmentCustomer service, finance, collections teamsAccounting or finance departments, office setting
Common CertificationsNone required, but collections or finance certifications helpfulNone typically required

While both roles are involved in managing company receivables, the Customer Collections Specialist primarily focuses on recovering overdue payments through communication and negotiation. The Accounts Receivable Clerk handles recording payments and maintaining accurate financial records. Both roles are essential in the accounts receivable process but differ in their core responsibilities and daily tasks.

More about Customer Collections Specialist jobs

What cities are hiring for Customer Collections Specialist jobs?

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Customer Collections Specialist jobs near you
Infographic showing various Customer Collections Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

UNITED PETROLEUM TRANSPORTS INC

Oklahoma City, OK • On-site

$18 - $22/hr

Full-time

Re-posted 28 days ago

Job description

Collections Specialist I
Department: Accounting / Credit & Collections FLSA: Non-Exempt Reports To: Collections Manager Location: Corporate Office


Position Summary
The Collections Specialist I is an entry-level collections role responsible for managing routine customer account follow-up, resolving basic past due invoices, and supporting cash application efforts. This role focuses on building foundational collections skills, communication discipline, and accuracy in account tracking within a high-volume fuel transportation environment.


Key Responsibilities
Monitor assigned customer accounts for past due balances Perform routine collection follow-up via phone and email Document all collection activity in ERP or AR system Assist customers with basic invoice questions and payment status updates Coordinate with Billing to resolve simple invoice discrepancies Support cash application and account reconciliation activities Escalate unresolved or complex disputes to senior staff Maintain organized tracking of aging accounts


Success Profile
Strong communication and professionalism with customers Comfortable working in a structured, process-driven environment High attention to detail in tracking receivables activity Willingness to learn AR systems and collections processes


Key Performance Indicators (KPIs)
Timeliness of collections follow-up activity Reduction in assigned overdue balances
Accuracy of account documentation
Response time to customer inquiries

Minimum Qualifications for Considerations:

  • High School Education or equivalent

Knowledge, Skills and Abilities:

  • Ability to work in a group setting.
  • Clear communication skills in dealing with CSC Centers, outside departments and other team members.
  • Capable of doing general math and analytical problems.
  • Ability to react to change productively and handle essential tasks as assigned.
  • Able to maintain confidentiality.
  • Strong organizational and time management skills.
  • Computer skills (Word, Excel, Outlook, A/S 400, RVI Imaging System, Fuel Quest). Data Entry.
  • Able and willing to continue professional development.

Physical Requirements:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds of paper)

Working conditions:

  • Normal Office environment

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