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Auto Collections Specialist Jobs (NOW HIRING)

Upstart

Operations Manager, Auto Collections

OR · Remote

As the Operations Manager, Auto Collections at Upstart, you will lead a team of Collections Specialists responsible for driving repayment outcomes and delivering empathetic, compliant customer ...

Upstart

Operations Manager, Auto Collections

Lead, coach, and develop a team of Collections Specialists supporting Upstart's Auto portfolio across all stages of delinquency * Drive team performance against key operational metrics, including ...

HCA Healthcare

Collections Specialist

Kaysville, UT

... auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn ... our Collections Specialist opening. We promptly review all applications. Highly qualified ...

Empeople Credit Union

Collections Specialist

Moline, IL · On-site

$56K - $85K/yr

The Collections Specialist is responsible for carrying out credit union collection and recovery ... Manage delinquent auto loans in queue to ensure notices of cure are sent by delinquent day 45 and ...

Empeople Credit Union

Collections Specialist

Moline, IL · On-site

$56K - $85K/yr

The Collections Specialist will work with members to devise payment plans to collect past due ... Manage delinquent auto loans in queue to ensure notices of cure are sent by delinquent day 45 and ...

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Auto Collections Specialist information

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How much do auto collections specialist jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for auto collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are Auto Collections Specialists?

Auto Collections Specialists are professionals responsible for managing and recovering overdue payments on auto loans. They contact customers with delinquent accounts, negotiate payment arrangements, and work to resolve outstanding balances. Their goal is to minimize financial losses for lenders while maintaining positive relationships with borrowers. Auto Collections Specialists must have strong communication and negotiation skills, as well as knowledge of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as an Auto Collections Specialist, and why are they important?

To thrive as an Auto Collections Specialist, you need strong knowledge of collections processes, account management, and typically a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and payment processing tools is commonly required. Outstanding negotiation, problem-solving, and effective communication skills help you manage delinquent accounts and build rapport with clients. These abilities are crucial for maximizing recoveries while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced by Auto Collections Specialists, and how can they be effectively managed?

Auto Collections Specialists often encounter challenges such as dealing with difficult or unresponsive customers, managing high call volumes, and meeting collection targets within tight deadlines. Effective communication skills and empathy are crucial to navigating sensitive conversations while adhering to company policies and regulations. Staying organized with up-to-date account records and leveraging technology tools can help manage workloads efficiently. Building strong relationships with team members and supervisors also supports problem-solving and knowledge sharing in challenging situations.
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Auto Collections Specialist jobs near you
Infographic showing various Auto Collections Specialist job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Operations Manager, Auto Collections

Operations Manager, Auto Collections

Upstart

OR • Remote

Other

Posted 23 days ago

Job description

The Team: 

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping customers navigate repayment while protecting customer experience, compliance, and portfolio performance. The team is focused on scaling a high-performing Auto collections operation as Upstart continues to invest in and grow its Auto lending portfolio.

As the Operations Manager, Auto Collections at Upstart, you will lead a team of Collections Specialists responsible for driving repayment outcomes and delivering empathetic, compliant customer interactions. You will play a key role in coaching and developing frontline talent, improving operational performance, and helping shape the future of Auto Collections processes and strategy as the business scales.

How you'll make an impact

  • Lead, coach, and develop a team of Collections Specialists supporting Upstart's Auto portfolio across all stages of delinquency
  • Drive team performance against key operational metrics, including collection rate, action rate, payment resolution outcomes, and customer experience measures
  • Conduct regular coaching sessions, one-on-ones, and performance development conversations to improve individual and team effectiveness
  • Partner cross-functionally with Compliance, Analytics, Workforce Management, Training, and Product teams to improve operational execution and customer outcomes
  • Identify trends, operational gaps, and process improvement opportunities using portfolio and performance data
  • Foster a collaborative and engaging remote team culture through consistent communication, team huddles, recognition, and development initiatives
  • Support the scaling of the Auto Collections organization by helping refine processes, documentation, and operational best practices
  • Ensure collection activities are executed in compliance with company policies, regulatory requirements, and customer experience standards

Minimum Qualifications 

  • 3+ years of experience leading frontline teams in collections, customer operations, or contact center environments
  • Experience managing performance in a KPI-driven environment with accountability for operational metrics and team outcomes
  • Experience coaching and developing employees through structured performance management, one-on-ones, and development planning
  • Experience using operational performance data and reporting to drive decision-making and improve team effectiveness

Preferred Qualifications

  • Knowledge of Auto collections operations, including repossession processes, title-related servicing, reinstatements, or secured lending practices
  • Ability to identify process improvement opportunities and influence operational enhancements across teams
  • Skills in building engagement and team connectivity within remote or distributed work environments
  • Experience partnering cross-functionally with Compliance, Analytics, Product, or Workforce Management teams
  • Ability to balance customer experience, operational performance, and compliance requirements in a fast-paced environment

Position location This role is available in the following locations: Remote 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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