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Auto Collections Specialist Jobs (NOW HIRING)

defi AUTO LLC

Collections Specialist - Hybrid

Roanoke, TX · On-site

$20/hr

  • PTO

Our customers include the highest volume captive auto lenders, banks, credit unions, and finance ... Position Summary The Account Recovery Specialist is responsible for supporting customers through ...

Collabera

Collections Specialist

Newark, DE

$18 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent ...

Collabera

Collections Specialist

Kennesaw, GA

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent ...

61st Street Service Corp

$24.76 - $33.17/hr

  • Medical

  • PTO

Self-Pay Collections Specialist II The 61st Street Service Corporation, provides administrative and ... Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment ...

61st Street Service Corp

$24.76 - $33.17/hr

  • Medical

  • PTO

Self-Pay Collections Specialist II The 61st Street Service Corporation, provides administrative and ... Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment ...

PrideStaff

Collections Specialist

Irving, TX · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collections Account Manager Location: Irving, TX (100% Onsite) Position Type: Temp-to-Hire ... on auto loans. This role requires a balance of firm negotiation and professional empathy ...

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How much do auto collections specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for auto collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is an auto collections specialist?

Auto Collections Specialists are professionals responsible for managing and recovering overdue payments on auto loans. They contact customers with delinquent accounts, negotiate payment arrangements, and work to resolve outstanding balances. Their goal is to minimize financial losses for lenders while maintaining positive relationships with borrowers. Auto Collections Specialists must have strong communication and negotiation skills, as well as knowledge of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as an auto collections specialist?

To thrive as an Auto Collections Specialist, you need strong knowledge of collections processes, account management, and typically a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and payment processing tools is commonly required. Outstanding negotiation, problem-solving, and effective communication skills help you manage delinquent accounts and build rapport with clients. These abilities are crucial for maximizing recoveries while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced by auto collections specialists, and how can they be effectively managed?

Auto Collections Specialists often encounter challenges such as dealing with difficult or unresponsive customers, managing high call volumes, and meeting collection targets within tight deadlines. Effective communication skills and empathy are crucial to navigating sensitive conversations while adhering to company policies and regulations. Staying organized with up-to-date account records and leveraging technology tools can help manage workloads efficiently. Building strong relationships with team members and supervisors also supports problem-solving and knowledge sharing in challenging situations.
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Auto Collections Specialist jobs near you
Infographic showing various Auto Collections Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

Auto Finance USA, LLC

Oklahoma City, OK • On-site

$15 - $18/hr

Full-time

Posted 19 days ago

Job description

Job Summary:

The Collections Account Manager must possess a strong desire for excellent, professional customer service. The Account Manager performs collection efforts on delinquent accounts. In addition, this team member will process payments from customer who are not delinquent and will be responsible for general customer service questions. This team member has significant contact with customers in a fast-paced environment.

Job Details:

Location: Auto Finance USA - The Key Dealership - Oklahoma City, Oklahoma

Salary Range: $15.00 - $18.00

Level: Entry

Travel Percentage: None

Position Type: Full-Time

Job Shift: Day

Job Category: Entry Level

Job Duties and Responsibilities:

  • Present an example of appropriate work habits, behavior and a positive attitude towards co-workers and administration
  • Review and monitor delinquent accounts daily
  • Effectively process inbound/outbound calls to work collection accounts in a professional manner while keeping and improving customer relations
  • Establish and maintain payment arrangements consistent with company guidelines
  • Process payments and set customers up on auto debit
  • Record all relative information into the collections system regarding collection calls
  • Resolve customer problems while applying good customer service and in a timely manner
  • Handle general customer service questions while remaining professional and following company policies and guidelines
  • Make recommendations to management of accounts needing additional attention
  • Initial skip tracing as needed to find location information
  • Meet daily goals set for accounts worked and calls made
  • Meet Quality and Assurance standards for calls monitored
  • Perform other duties as assigned
  • Ability to work overtime based on the needs of the company
  • May assist in other related departments as required by business needs

Physical Job Description:

  • Verbal and written communication 8 to 9 hours each scheduled work day
  • Sitting and standing positions 8 to 9 hours each scheduled work day
  • Air controlled environment, florescent lighting, and natural lighting
  • Close proximity to computer screens
  • Ability to work within fluctuating background noise and movement
  • Taking phone calls for 8 to 9 hours each scheduled work day

Qualifications:

  • Excellent telephone voice in terms of tone, clarity, pronunciation and proper use of grammar
  • PC skills. Strong typing and Internet navigation skills required
  • Strong communication and customer service skills
  • Strong problem solving skills and has the ability to multi-task
  • Must have the ability to work and adapt in a changing environment

Frayer Enterprises and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frayer Enterprises and its affiliates expressly prohibit any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.