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Auto Collections Specialist Jobs (NOW HIRING)

Empeople Credit Union

Collections Specialist

Moline, IL · On-site

$56K - $85K/yr

The Collections Specialist will work with members to devise payment plans to collect past due ... Manage delinquent auto loans in queue to ensure notices of cure are sent by delinquent day 45 and ...

defi AUTO LLC

Collections Specialist - Hybrid

Roanoke, TX · On-site

$20/hr

Our customers include the highest volume captive auto lenders, banks, credit unions, and finance ... As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high ...

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Auto Collections Specialist information

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How much do auto collections specialist jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for auto collections specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are Auto Collections Specialists?

Auto Collections Specialists are professionals responsible for managing and recovering overdue payments on auto loans. They contact customers with delinquent accounts, negotiate payment arrangements, and work to resolve outstanding balances. Their goal is to minimize financial losses for lenders while maintaining positive relationships with borrowers. Auto Collections Specialists must have strong communication and negotiation skills, as well as knowledge of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as an Auto Collections Specialist, and why are they important?

To thrive as an Auto Collections Specialist, you need strong knowledge of collections processes, account management, and typically a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and payment processing tools is commonly required. Outstanding negotiation, problem-solving, and effective communication skills help you manage delinquent accounts and build rapport with clients. These abilities are crucial for maximizing recoveries while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced by Auto Collections Specialists, and how can they be effectively managed?

Auto Collections Specialists often encounter challenges such as dealing with difficult or unresponsive customers, managing high call volumes, and meeting collection targets within tight deadlines. Effective communication skills and empathy are crucial to navigating sensitive conversations while adhering to company policies and regulations. Staying organized with up-to-date account records and leveraging technology tools can help manage workloads efficiently. Building strong relationships with team members and supervisors also supports problem-solving and knowledge sharing in challenging situations.
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Auto Collections Specialist jobs near you
Infographic showing various Auto Collections Specialist job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Collections Specialist

Midtown Motor Company

San Antonio, TX

$20/hr

Full-time

Posted 10 days ago

Job description

$50,000-$60,000/Year

$50,000-$60,000/Year

Position Name:  Account Manager

Job Summary:

 

The Payment Center Specialist plays a critical role in supporting the collections process and ensuring timely resolution of customer payment issues. This position is responsible for

building and maintaining positive, long-term relationships with customers, promoting repeat business and referrals. As a Payment Center Specialist, you will work directly with customers to address payment concerns, offer solutions, and ensure a seamless and positive experience. You must demonstrate strong problem-solving skills, excellent communication, and a commitment to delivering high-quality customer service to achieve complete customer satisfaction.

Key Responsibilities:

  • Collections Support: Assist in the dealership’s collections efforts by managing customer accounts, following up on overdue payments, and resolving any payment-related issues in a timely and professional manner.
  • Customer Relationship Building: Establish and maintain positive relationships with customers and their references, ensuring that interactions are handled with respect and empathy. Foster long-term loyalty to encourage at business and referrals.
  • Problem Resolution: Identify and resolve payment or account issues by proactively addressing customer concerns and finding mutually agreeable solutions. Work with customers to create realistic payment plans when necessary.
  • High-Quality Customer Service: Handle all interactions with the highest level of professionalism and courtesy. Ensure that each customer feels heard, valued, and supported throughout the payment processk .
  • Documentation and Reporting: Maintain accurate records of customer communications, payments, agreements, follow-ups. Prepare regular reports to track collections progress and outcomes.
  • Team Collaboration: Work closely with the finance and collections teams to ensure alignment and effective resolution of customer payment issues. Share insights and best practices to improve processes and outcomes.

Qualifications:

  • Strong customer service and communication skills, with the ability to engage professionally and empathetically with customers.
  • Proven problem-solving abilities and the ability to handle sensitive situations with tact and professionalism.
  • Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously.
  • Experience in collections, auto finance, or a related field is a plus, but not required.
  • Ability to work in a fast-paced environment and manage a high volume of calls and inquiries.
  • High school diploma or equivalent; college degree preferred.

Professional Development:

  • At Midtown Motor Company, we are deeply committed to the growth and success of our Team Members. Professional development is not just encouraged — it is a keyrequirement of the role. You will be expected to actively engage in training and mentorship programs provided by the company, while also dedicating personal time to furthering your own growth. This may include pursuing relevant certifications, participating in industry webinars,reading professional development materials, or seeking other opportunities to enhance your skills and expertise. We believe that investing in your own personal growth outside of company time is essential to your success and will contribute to both your career advancement and the overall success of the team.

Skills & Attributes:

  • Customer-Centric: Committed to delivering an exceptional customer experience at every touchpoint.
  • Resilient: Able to handle challenging situations with patience and persistence.
  • Team-Oriented: Collaborates well with others and contributes to a positive, supportive workenvironment.
  • Adaptable: Flexible and able to adjust to changing customer needs and business priorities.

 

Midtown Motor Company was established in
1992 by Steve Babinsky. He started with a
vision and a goal and has been learning and
growing ever since.
We are helping good people that have
encountered hardships in the past, and who
need help re-establishing their credit.
We provide personalized customer service
and quality vehicles that include a
warranty.
Our vision is for our team to be well trained
in every aspect of the business to provide
the best customer service to our
customers.