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Collections Support Jobs (NOW HIRING)

Pacer Group

Field Support Analyst I

Forest Park, GA · On-site

$23 - $26/hr

This role involves billing operations, auditing, compliance, dispute resolution, and collections of support while collaborating with cross-functional teams to maintain billing accuracy and customer ...

Addison Group

Accounts Receivable Specialist

Richfield, MN · On-site

$28.84 - $33.65/hr

This role will focus on high-volume invoice processing, cash application, collections support, and customer communication. The ideal candidate is highly organized, system-savvy, and comfortable ...

Addison Group

Accounts Receivable Specialist

Richfield, MN · Hybrid

$28.84 - $33.65/hr

This role will focus on high-volume invoice processing, cash application, collections support, and customer communication. The ideal candidate is highly organized, system-savvy, and comfortable ...

Rishabh RPO

Library Project Specialist

San Francisco, CA · On-site

$21 - $27.75/hr

Monitor library space and assist with layout and organization improvements for collections. Support library security, access control, and facility maintenance coordination. Assist with review and ...

CFS

Collections Specialist

San Antonio, TX · Hybrid

$16.75 - $22.50/hr

They are seeking a Collections Specialist to manage high-volume B2B collections and support their accounting operations. This role provides a flexible work schedule and a chance to make a significant ...

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$14

$22

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How much do collections support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for collections support in the United States is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Manager or Debt Recovery Director, which can offer salaries exceeding $80,000 annually. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations. Compensation varies based on location, company size, and individual performance.

What is the difference between Collections Support vs Collections Specialist?

AspectCollections SupportCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic financial or customer service trainingTypically requires similar credentials; some positions may prefer relevant certifications in finance or collections
Work EnvironmentOffice setting, often part of a larger finance or customer service teamOffice-based, focused on debt recovery and account management
Employer & Industry UsageUsed by banks, credit unions, and collection agenciesCommonly employed in financial institutions, credit companies, and collection agencies
Search & Comparison IntentPeople seeking entry-level collections roles or support functionsIndividuals looking for specialized collections roles with more responsibility

Collections Support roles typically involve assisting with account follow-ups and customer inquiries, serving as entry points into collections. Collections Specialists handle more direct debt recovery, requiring greater knowledge of collection procedures. Both roles share similar credentials and work environments, but Collections Specialists usually have more responsibility and expertise.

What jobs pay 500,000 a year in the US?

Jobs in high-level executive roles such as CEOs, CFOs, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized fields like investment banking, private equity, and some medical specialists can also reach or surpass this income level, often requiring advanced skills, extensive experience, and significant responsibilities.

What other jobs can I pivot to after working in collections?

Collections Support experience provides skills in customer service, negotiation, and financial analysis, which can be valuable in roles such as accounts receivable specialist, credit analyst, financial analyst, or customer service representative. These positions often require similar communication skills and understanding of financial processes, and may involve certifications like CPA or relevant software proficiency. Transitioning to these roles can expand career opportunities within finance and client management fields.

What jobs pay $10,000 a month without a degree?

In collections support roles, high earnings of $10,000 or more per month are uncommon without specialized experience or certifications. Typically, such income levels are associated with senior positions, management, or roles in sales, real estate, or entrepreneurship that rely on commissions or performance bonuses rather than formal education. Most entry-level collections support jobs pay significantly less, often requiring relevant skills and industry knowledge to increase earning potential.
More about Collections Support jobs
What job categories do people searching Collections Support jobs look for? The top searched job categories for Collections Support jobs are:
Collections Support jobs near you
Mortgage Collections Servicing Manager

Mortgage Collections Servicing Manager

Citizens Bank

Irving, TX • On-site

Full-time

Posted 26 days ago

Job description

Job Description
Are you passionate about delivering an exceptional customer experience, driving performance, and ensuring quality and compliance? As a Mortgage Collections Servicing Manager, you'll play a critical role in ensuring our third-party mortgage servicing partners deliver high-quality, compliant, and customer-focused collections support. In this role, you'll serve as a key liaison between our organization and external loan servicing vendors, overseeing performance, quality, and regulatory adherence while helping shape a positive experience for customers navigating challenging financial moments. Your work directly supports our mission to protect our brand, meet regulatory expectations, and help customers stay in their homes whenever possible. This is a great opportunity for someone who enjoys partnering with vendors, diving into quality and process improvement, and balancing regulatory rigor with a strong customer-centric mindset.
What you'll do:
  • Partner closely with third-party mortgage collections vendors to monitor performance, quality, and compliance with contractual and regulatory requirements.
  • Conduct quality control reviews of calls, documentation, and servicing activities to identify trends, gaps, or risks.
  • Collaborate with vendors to discuss findings, recommend improvements, and drive corrective actions through resolution.
  • Work cross-functionally with Risk Management, Vendor Managers, and internal leaders to identify root causes, develop corrective action plans, and track progress.
  • Help elevate the customer experience by ensuring vendor interactions are professional, compliant, and aligned with internal servicing standards.

Why this role matters:
  • You'll have a direct impact on customer outcomes, regulatory compliance, and brand reputation.
  • You'll work in a highly collaborative environment with visibility to senior stakeholders.
  • You'll contribute to meaningful work focused on foreclosure prevention and customer advocacy.

Key Responsibilities:
  • Oversee third-party vendors performing mortgage servicing and collections to ensure quality, compliance, and SLA adherence.
  • Conduct quality control reviews of calls, documentation, and account handling against regulatory, investor, and internal standards.
  • Lead regular vendor performance and quality reviews; monitor metrics and drive accountability.
  • Ensure vendor interactions deliver compliant, empathetic, and brand-positive customer experiences focused on loss mitigation and foreclosure prevention.
  • Partner with Risk Management and Vendor Managers to identify root causes, develop corrective action plans, and track resolution.
  • Analyze trends, recommend process improvements, and proactively enhance vendor and servicing performance.
  • Prepare and distribute quality dashboards and performance reporting to internal stakeholders.
  • Support vendor invoice reconciliation, compliance training tracking, and ongoing procedural updates.
  • Foster strong alignment between internal teams and vendors, promoting a "One Team" approach.

Qualifications & Experience
Required
  • 5 years' experience in an operations environment; experience working with third-party vendors preferred.
  • Strong knowledge of mortgage servicing and mortgage compliance requirements.
  • Experience reviewing policies and procedures with a strong compliance mindset.
  • Proven ability to identify problems, determine root causes, and drive appropriate solutions.
  • Strong analytical, decision-making, and problem-solving skills.
  • Exceptional written and verbal communication skills with the ability to influence across organizational levels.
  • Strong relationship-building and networking skills.
  • Highly organized with strong administrative and PC skills.

Preferred
  • Experience with MSP / Director
  • Experience with outbound dialer systems.
  • Background in mortgage collections oversight or loss mitigation servicing.

#LI-JH1
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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