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Credit Collections Associate Jobs in Oregon (NOW HIRING)

Premier Truck Rental

Collections Specialist

Portland, OR · On-site +1

$19.50 - $26.50/hr

Relevant industry certifications, such as Credit Business Associate (CBA) or Certified Credit and ... collections, invoicing, and account management. Employee Benefits At Premier Truck Rental (PTR), we ...

platt.com

Credit Manager

Beaverton, OR

Meet with customers and sales associates in their territory and provide customer service as ... Proven track record in trade accounts receivable, credit and collections within a repetitive market

REXEL

Credit Manager

Beaverton, OR · On-site

Meet with customers and sales associates in their territory and provide customer service as ... Proven track record in trade accounts receivable, credit and collections within a repetitive market

eNett

OR · On-site

$18.50 - $25/hr

Responsible for analyzing funded credit risk through the general maintenance of existing customers ... Participates in associate education and development through company training programs and pursuit ...

WEX

OR · On-site

$18.50 - $25/hr

Responsible for analyzing funded credit risk through the general maintenance of existing customers ... Participates in associate education and development through company training programs and pursuit ...

LHH US

Relationship Associate

Gresham, OR · On-site

$25 - $29/hr

Discuss short-term delinquencies as part of soft collections (not a collections role). * Respond to ... Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit ...

LHH US

Relationship Associate

Gresham, OR

$25 - $29/hr

Discuss short-term delinquencies as part of soft collections (not a collections role). * Respond to ... Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit ...

CONAM

Community Manager (Affordable)

Portland, OR · On-site

$30 - $32/hr

Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of ... Maintain records for all resident transactions, including move-ins, move-outs, rent collections ...

Oregon Tool

Accounts Receivable Technician

Portland, OR · Hybrid

$52K - $58K/yr

... Credit and Collections, Disputes Management, Customer Service, Sales Operations and Sales ... associate degree or relevant coursework in Business, Finance, or Accounting preferred; prior ...

Oregon Tool

Accounts Receivable Technician

Portland, OR · On-site +1

$52K - $58K/yr

... Credit and Collections, Disputes Management, Customer Service, Sales Operations and Sales ... associate degree or relevant coursework in Business, Finance, or Accounting preferred; prior ...

Oregon Tool

Accounts Receivable Technician

Portland, OR · On-site

$52K - $58K/yr

... Credit and Collections, Disputes Management, Customer Service, Sales Operations and Sales ... an associate degree or relevant coursework in Business, Finance, or Accounting preferred; prior ...

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Credit Collections Associate information

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Oregon? The most popular types of Credit Collections jobs in Oregon are:
What are popular job titles related to Credit Collections Associate jobs in Oregon? For Credit Collections Associate jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Oregon look for? The top searched job categories for Credit Collections Associate jobs in Oregon are:
What cities in Oregon are hiring for Credit Collections Associate jobs? Cities in Oregon with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Collections Associate III

Collections Associate III

SELCO Community Credit Union

Springfield, OR • On-site

$26.30 - $30.46/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Employment Type:
Regular
Employment Status:
Full-time with benefits
Job Category:
Collections
Average weekly hours:
40
FLSA Type:
Non-Exempt
Required Schedule Availability:
Mon - Fri: 8:30am-5:30pm
Work Location
This position is only eligible for in office work arrangements.
Compensation
  • Base Salary:
    • The full salary range for the Collections Associate III position is $24.26 to $36.64 per hour, with new hires generally starting between $26.30 to $30.46 per hour, based on relevant knowledge, skills, education, and experience.
    • Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
  • Incentives: In addition to base pay, this position is eligible for monthly incentives based on the production of specific collection activity and management of a Collections queue with established goals. The Collections Associate III can earn up to $600 per month in incentives.
  • Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
Benefits
Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families.
  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) retirement plan (with guaranteed employer contributions)
  • Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
  • Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!
Position Overview
The Collections Associate III acts in the interest of SELCO Community Credit Union by contacting members to resolve negative share and delinquent loan accounts.
SELCO Core Essential Functions
  1. Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
  2. Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
  3. Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
  4. Consistently achieve individual performance goals and contribute to department and organizational objectives.
  5. Represent SELCO with a high level of integrity and professionalism.
  6. Adapt to and support change to accomplish SELCO's goals and objectives.
  7. Actively participate in and/or lead required meetings and trainings.
  8. Perform other duties as assigned.
Position-specific Essential Functions
  1. Communicate with members who have negative shares and/or delinquent loans to resolve delinquency by assisting them in developing plans to bring accounts current in a timely manner.
  2. Review, maintain, and resolve accounts on individual collection queue list and take action to mitigate SELCO's exposure to risk in a timely manner.
  3. Send out appropriate notices as directed or required by law for collections, legal actions, and any other applicable situations.
  4. Maintain thorough electronic documentation of collection and account activities.
  5. Perform skip traces to locate debtors when necessary.
  6. Research and analyze account(s) through standard collection efforts and determine viable alternatives such as loan modification. When necessary, charge-off or recommend legal action.
  7. Act in the best interest of SELCO by following procedures to initiate repossession and/or foreclosure. Arrange for maintenance of collateral while in SELCO's possession and execute disposition of collateral.
  8. Act as SELCO's representative in collection and legal matters.
  9. Coordinate with other departments to resolve accounts when necessary.
  10. Participate in periodic review of collection procedures and policies; recommend changes.
  11. Participate in compilation, preparation, and presentation of delinquency, charge-off, and recovery reports for Management review and approval.
  12. Assist with processing loan modifications and workout loans.
  13. Act as a resource to other team members for training, complex issues, and difficult situations.
Skills and Abilities
The position requires:
  1. Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
  2. Ability to discover member needs to effectively cross-sell SELCO's products and services.
  3. Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
  4. Strong computer and software skills, including Microsoft Office 365 applications.
  5. Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
  6. Strong interpersonal skills with the ability to work collaboratively with others.
  7. Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
  8. Strong problem resolution and problem prevention skills.
  9. Willingness and ability to receive, give, and apply coaching and feedback.
  10. Ability to work accurately with close attention to detail.
  11. Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
  12. Ability to maintain confidentiality of sensitive information.
  13. Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
  14. Ability to perform and complete tasks despite background noise and interruptions.
Education and Experience
  1. High school diploma or equivalent; and
  2. At least one (1) year of collections experience; and
  3. Must be bondable.
Physical Demands
While performing the job duties, approximately 95% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.
Interaction and Work Environment
Reports to: Collections Leadership
Work areas are inside in a climate-controlled environment with background noise.
Material and Equipment Used
Computer, phone, scanner, copier, fax machine, web camera, and general office supplies
Acknowledgement
I have received and reviewed a copy of the Collections Associate III job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.

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