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Credit Collections Associate Jobs in Alaska (NOW HIRING)

MTA, Inc.

Member Experience Associate (Relief)

Palmer, AK · On-site

$14.25 - $19.75/hr

Member Experience Associate (Relief) We are searching for an experienced Member Experience ... credits to associated statements and processes small balance write offs. * Processes Collections ...

TDL Staffing, Inc.

Payment Processor

Fairbanks, AK · On-site

$23/hr

Preferred Experience Experience in banking, bank teller operations, cash offices, payment processing, credit/collections, accounting, utilities, or legal environments is helpful. An associate degree ...

Pacs

Job Summary Provides general legal counsel on contracts, regulatory matters, collections and other ... Maintain required CLE credits. Join PACS: Elevate Healthcare with Us! PACS is elevating healthcare ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Anchorage, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Fairbanks, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Fairbanks, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Juneau, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Anchorage, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Juneau, AK · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

GovernmentJobs.com

Library Assistant I-III

Sitka, AK · On-site

Searches the library catalog and collections for holdings * Performs basic maintenance to library ... Associate's Degree, preferred; and Two years of experience working as a Library Assistant II; or ...

New

Stinebaugh & Company

Accounting Specialist

Anchorage, AK · On-site

$60 - $80/hr

Drive the collections process by monitoring customer aging reports and maintaining professional ... Associate Degree in Accounting, Finance, or related field preferred. Experience: * Three years of ...

Stinebaugh & Company

Accounting Specialist

Anchorage, AK · On-site

$28 - $38/hr

Drive the collections process by monitoring customer aging reports and maintaining professional ... Associate Degree in Accounting, Finance, or related field preferred. Experience: * Three years of ...

Searhc

Patient Financial Services Specialist II

Juneau, AK · On-site

$19 - $25.50/hr

Accurately posts all cash, checks, credit cards, and electronically transferred funds to ... Associates degree in related field - preferred * Certified CRCR (HFMA-Medical), CRCS (AAHAM-Medical ...

All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Alaska

Credit Collections Associate information

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What are popular job titles related to Credit Collections Associate jobs in Alaska?

For Credit Collections Associate jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Credit Collections Associate jobs in Alaska look for?

The top searched job categories for Credit Collections Associate jobs in Alaska are:

Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Member Experience Associate (Relief)

Matanuska Telephone Association

Palmer, AK • On-site

$14.25 - $19.75/hr

Other

Re-posted 22 days ago

Job description

Member Experience Associate (Relief)
We are searching for an experienced Member Experience Associate (Relief) at our Palmer HQ facility.
Primary Duties and Responsibilities:
Customer & Collections Associate
Protects MTA revenues and maintains cash flows by providing excellence customer experience in taking payments and working with members on payment arrangements. Ensures timely action on delinquent accounts in order to reduce risk while treating members fairly and equitably. Ensures excellent customer experience with Billing by providing Service Order Quality Assurance. Works with customers on non-sales activities such as records only service orders, billing audits service orders, and customer documentation for discounting.
Illustrative Tasks:
  1. Responds to and researches customer payment or credit inquiries and complaints. Corrects Misapplied payments. Processes and create Care orders for customer credits.
  2. Stays current and knowledgeable of all MTA products and services, bankruptcy procedures, payment and collection guidelines, and other procedures/regulations/ processes as necessary.
  3. Performs Service Order quality assurance to ensure service order accuracy prior to final posting to billing. Processes residential service orders for posting. Assists with correction of non-posted internet usage and pre-billing control reports. Assists with correction of RDM equipment service order issues. Assists with revenue assurance clean- up projects.
  4. Takes payments over the phone and in person at designated retail location(s). Negotiates payment arrangements if needed under policy guidelines.
  5. Processes accounts for Temp Disconnect. Takes payments and reconnects accounts with payment of past due in full or payment plan. Negotiates payment arrangements if needed under policy guidelines. Runs reports associated with Suspends. Processes fees for reconnects. Provides Business Temp exempt list to Business QA to collect. Conducts outbound calls to attempt payment collection and restore services.
  6. Processes accounts for Broken Payment Plan suspends. Takes payments and reconnects accounts under policy guidelines. Runs reports associated with BPPs.
  7. Processes Permanent Disconnect service orders for those accounts that meet Perm Disconnect for non-pay criteria. Provides Business perm data to the Business QA Specialist.
  8. Answers Collections ACD phone system and interfaces with customers directly to take payments, discuss billing issues, help with Ebill, account reconciliations, NSF checks, payment plans, bad debt and bankruptcies. Conduct outbound calls on permanently disconnected account to attempt collection of outstanding revenue.
  9. Processes Credit Refunds for those disconnected accounts with a credit balance that meets criteria. Transfers credits to associated statements and processes small balance write offs.
  10. Processes Collections Letters on accounts that have been written off to Bad Debt, reviewing the accounts for term of disconnect, transfers to active statements, small balance write off, or any unbilled NRCs.
  11. Processing Accounts to send to Cornerstone Collection Agency. Updating the Cornerstone database with payment information for accounts with Bad Debt payments taken at MTA. Researching and submitting information to Cornerstone on disputed accounts.
  12. Updates customer records such as but not limited to spelling errors, address changes, update cvc, add adult with access, completing field technician/billable labor charges, return device equipment, and contact information at the customer request. Conduct outbound calls to obtain or updated any customer contact information.
  13. Types correction service orders to add unbilled or missing services identified during billing audits. Tracks and reports errors to Revenue Mgr.
  14. Assists customers with documentation for discounts, assist with autopay if needed, and complete the forms for billing to add discounting charge code. May include follow up calls to customer.
  15. Customer call backs from inquiries that are non-sales related.
  16. Distributes proper equipment and materials to customers in office.
  17. The Customer & Collections associate is also responsible for other duties as assigned
Knowledge, Abilities and Skills:
  1. Displays initiative and resourcefulness in assisting customers and identifying ways MTA can improve internal processes and efficiency.
  2. Ability to reconcile customer statements and explain them to the customer.
  3. Ability to demonstrate telephone etiquette skills.
  4. Ability to speak clearly and understandably with a pleasant voice.
  5. Listens actively.
  6. Ability to tolerate stress well and bounce back from criticism.
  7. Ability to handle difficult customer situations firmly and professionally.
  8. Team player who is friendly and outgoing, tactful and diplomatic, warm, caring and helpful, but also able to work independently.
  9. Ability to operate basic office machines (printer, copier, letter stuffer, etc.) and various telecommunications equipment.
  10. Knowledge of spreadsheet software (Excel) and basic bookkeeping terminology and fundamentals.
  11. Knowledge of MTA billing and service order data entry procedures.
  12. Knowledge of federal and state collection rules and regulations.
  13. Appropriate use of written communication skills using correct grammar, sentence structure, spelling and vocabulary. Write with clarity and good organization.
Required Qualifications:
  1. One (1) year experience in customer service. Office environment preferred.
  2. Internal Candidates must be in good standing with current department to be eligible.
  3. Must be able to keystroke 30 words per minute.
  4. Ability to pass excel test (minimum acceptable score of 70%).

*full (PDF) job description available upon request*
Employment Type: Relief
Compensation Type: Hourly Wage

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