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Credit Collections Associate Jobs (NOW HIRING)

Sunbit

Collections Associate I

Las Vegas, NV · On-site

$19/hr

Collections Associate Location: Las Vegas, Nevada Pay : $19.00/hour + Pay increase after 12 months ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...

Sunbit

Collections Associate I

Las Vegas, NV · On-site

$19/hr

Description Title: Collections Associate Location: Las Vegas, Nevada Pay : $19.00/hour + Pay ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...

Sunbit

Collections Associate I

Las Vegas, NV · On-site

$19/hr

Description Title: Collections Associate Location: Las Vegas, Nevada Pay : $19.00/hour + Pay ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...

Broward College

$18.50 - $25/hr

Associate's degree required. Minimum Experience/Training: Three or more years of functional ... Credit & Collections Position Number P0005758 Job Status Full time Regular Department Accounts ...

Visionaire Partners

Collections Associate

Cumberland, GA · On-site

$20/hr

Collections Analyst Looking for your next challenging opportunity? Then this role is for you! We ... Monitor aging accounts, assess risk, implement collection actions, and place accounts on credit ...

AVIAT US INC

Credit & Collections Specialist

Austin, TX · On-site

$21.75 - $29/hr

A Bachelor's or Associate Degree in Business Administration, Finance, Management, or equivalent experience is preferred. * 5 years of prior experience in credit and collections is desirable.

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Credit Collections Associate information

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$19

$23

$26

How much do credit collections associate jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for credit collections associate in the United States is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $24.28 per hour, depending on experience, location, and employer.

What are some common challenges Credit Collections Associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a Credit Collections Associate, and why are they important?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a Credit Collections Associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
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Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,674 per year, or $23.4 per hour.
Supervisor of Credit & Collections

Supervisor of Credit & Collections

Acuity Brands, Inc.

Conyers, GA

Other

Posted 15 days ago

Acuity Brands rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

140th of 141 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Work location:

  • This position requires on-site presence in Decatur, GA, Remote US-Non Cali, following a hybrid work model.
Job Summary

The Credit & Collections Supervisor is responsible for managing a complex portfolio of strategic business-to-business customer accounts while balancing risk mitigation, cash flow optimization, and superior customer experience. This role serves as a senior-level credit professional responsible for advanced financial analysis, commercial credit decisioning, collections strategy execution, dispute resolution, portfolio performance management, and cross-functional leadership.

Key Tasks & Responsibilities (Essential Functions)
  • Lead, coach, and develop a team of Credit Analysts and Collectors to achieve departmental goals related to DSO, delinquency, bad debt, dispute resolution, and customer experience while promoting accountability and continuous improvement.
  • Manage a portfolio of strategic and complex B2B customer accounts while balancing customer relationships, risk mitigation, and cash flow objectives.
  • Evaluate customer creditworthiness through financial analysis, payment trends, credit reports, and risk assessments to establish and maintain appropriate credit limits. 
  • Execute collection strategies to reduce delinquency, improve DSO, minimize bad debt exposure, and resolve complex disputes, deductions, and billing discrepancies.
  • Monitor portfolio performance including aging, customer exposure, hold activity, dispute trends, and collection metrics; provide reporting and actionable recommendations to leadership.
  • Partner cross-functionally with Sales, Customer Service, Billing, Cash Applications, Accounting, Treasury, Operations, and Legal teams to resolve issues, support business growth, and improve the customer experience.
  • Serve as an escalation point for high-risk or sensitive customer situations and negotiate payment solutions, credit actions, and account resolutions.
  • Identify and drive process improvements, automation opportunities, standard work enhancements, and operational excellence initiatives across the Order-to-Cash process.
  • Support forecasting, bad debt reserve analysis, portfolio reviews, and continuous improvement initiatives while ensuring compliance with company policies and SOX controls.
Skills and Minimum Experience Required
  • Minimum 5+ years of commercial credit and collections experience managing complex B2B portfolios.
  • Strong knowledge of commercial credit risk assessment and collections strategies.
  • Strong experience with ERP systems, reporting tools, customer portals, and Microsoft Excel.
  • Excellent communication, negotiation, organizational, and analytical skills.
  • Ability to work effectively within a matrixed organization and manage multiple priorities in a fast-paced environment.
Preferred Skills and Experience
  • Bachelor's degree in Accounting, Finance, Business, or a related field.
  • NACM certification or advanced credit training is strongly preferred.
  • Experience with Microsoft Dynamics and Oracle ERP platforms.
  • Bilingual (French/English or Spanish/English) communication skills.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
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