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Director Credit And Collections Jobs (NOW HIRING)

Home Depot

The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the ... Direct Manager/Direct Reports: * Typically reports to Director Credit Services * Accountable for ...

AT and T

Manager-Credit/Collections

San Antonio, TX · On-site

Manager Credit/Collections The Manager Credit/Collections is responsible for leading a team that ... activity for direct reports. Supervisor: Yes Required Qualifications * 3+ years of related ...

AT&T

Manager-Credit/Collections

San Antonio, TX

Manager Credit/Collections The Manager Credit/Collections is responsible for leading a team that ... activity for direct reports. Supervisor: Yes Required Qualifications * 3+ years of related ...

Instacart

Manager II, Credit & Collections

OR · Remote

Why this role is on the menu This role reports to the Director of Accounts Receivable within the ... Our team drives excellence across credit, collections, and AR reporting in support of Instacart ...

Rumpke

Credit & Collections Manager

Cincinnati, OH · On-site

The Credit & Collections Manager is responsible for providing direction, supervision, and ... This position will not oversee and direct other managers Skills & Abilities Needed for Position:

Everest Fuel

Credit & Collections Specialist

Cleveland, OH · Hybrid

$21 - $28.25/hr

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining ...

Loud Audio

Credit & Collections Manager

Bothell, WA · On-site

$80K/yr

The Credit & Collections Manager at LOUD Audio, LLC ("LOUD") partners closely with Customers, the ... This position has no direct supervisory responsibilities and does not have direct reports. Work ...

Everest Fuel

Credit & Collections Specialist

Plymouth, MA · Hybrid

$23.75 - $31.50/hr

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining ...

Flexjet

Credit & Collections Specialist

Cleveland, OH · On-site

$21 - $28.25/hr

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining ...

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Director Credit And Collections information

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$84.5K

$156.3K

$301.5K

How much do director credit and collections jobs pay per year?

As of Aug 3, 2026, the average yearly pay for director credit and collections in the United States is $156,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Credit And Collections vs Credit Analyst?

AspectDirector Credit And CollectionsCredit Analyst
ResponsibilitiesOversees credit policies, manages collections, leads teams, and develops credit strategiesAnalyzes credit data, assesses risk, and recommends credit limits for individual clients
Required CredentialsBachelor’s degree, experience in credit management, leadership skillsBachelor’s degree, strong analytical skills, financial knowledge
Work EnvironmentSenior management, strategic planning, team leadershipAnalytical, office-based, client and data-focused
Industry UsageCommon in finance, banking, and large corporationsWidely used in finance, lending, and credit departments

The main difference is that the Director Credit And Collections focuses on managing credit policies, leading collections efforts, and overseeing teams, while the Credit Analyst primarily analyzes credit data and assesses risk for individual clients. Both roles require financial knowledge, but the director position involves strategic leadership and broader responsibilities.

What does a Director of Credit and Collections do?

A Director of Credit and Collections oversees a company's credit policies and the collection of outstanding accounts receivable. They are responsible for managing credit risk, setting credit limits, approving credit terms, and ensuring timely collection of payments from clients or customers. This role often involves leading a team, analyzing financial data, developing strategies to minimize bad debt, and maintaining strong relationships with both customers and internal stakeholders. The Director plays a key role in protecting the company’s cash flow and overall financial health.

What are some common challenges faced by a Director of Credit and Collections, and how can they be addressed?

A Director of Credit and Collections often navigates challenges such as balancing risk management with sales objectives, maintaining positive customer relationships while enforcing credit policies, and ensuring timely collections in volatile economic conditions. They address these by collaborating closely with sales and finance teams, implementing robust credit assessment frameworks, and leveraging technology to monitor receivables and automate processes. Strong communication and negotiation skills are also essential for resolving disputes and maintaining cash flow.

What are the key skills and qualifications needed to thrive as a Director of Credit and Collections, and why are they important?

To thrive as a Director of Credit and Collections, you need deep expertise in credit analysis, risk management, and collections strategies, typically backed by a degree in finance, accounting, or business administration. Familiarity with ERP systems like SAP or Oracle, credit management software, and relevant certifications such as the Certified Credit Executive (CCE) are often required. Strong leadership, negotiation, and communication skills set top candidates apart by enabling them to manage teams and build relationships with clients. These competencies are vital for minimizing financial risk, ensuring cash flow, and supporting the organization's overall financial health.
More about Director Credit And Collections jobs
What cities are hiring for Director Credit And Collections jobs? Cities with the most Director Credit And Collections job openings:
What are the most commonly searched types of Credit And Collections jobs? The most popular types of Credit And Collections jobs are:
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What job categories do people searching Director Credit And Collections jobs look for? The top searched job categories for Director Credit And Collections jobs are:
Director Credit And Collections jobs near you
Infographic showing various Director Credit And Collections job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $156,315 per year, or $75.2 per hour.

Sr. Manager Pro Credit - Collections & DIsputes

Home Depot

On-site, Remote

Full-time

Re-posted 6 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,408 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the Collections and Disputes teams, guiding the development and execution of collection strategies that maximize cash flow, reduce bad debt exposure, and protect company assets. This role will oversee the dedicated Collections and Disputes organization, ensuring disciplined policy enforcement, effective risk mitigation, and alignment with broader commercial and financial objectives.
The ideal candidate will be a data-driven leader with demonstrated ability to translate complex analytics into executive-level business insights, optimize workflows through modern automation tools such as Bectran, and effectively balance risk management discipline with strategic commercial objectives.
Key Responsibilities
Team Leadership & Development
  • Team Leadership, Development & Governance: Provide strategic leadership, coaching, and performance management for the Collections and Disputes teams while fostering a culture of accountability, operational excellence, and continuous improvement. Oversee workforce planning, onboarding, training, competency development, and team structure to ensure consistent execution of regulatory requirements, system processes, SOPs, compliance expectations, and industry best practices.
  • Policy & Procedure Management: Establish, maintain, and enforce standardized collections and dispute policies, procedures, and operating rhythms to support consistent execution, effective controls, and scalable business practices across the organization.

Collections, Credit Holds & Financial Authority
  • Credit Hold, Order Release & Risk Governance: Establish and manage governance for credit holds, order releases, and past-due account restrictions, including defined thresholds and escalation protocols that balance risk mitigation, cash flow protection, and commercial continuity.
  • Escalation, Negotiation & Financial Authority: Serve as the senior escalation point for complex, high-value account matters, including dispute settlements, payment accommodations, and bad-debt write-offs within established corporate authority limits and prior to executive escalation.
  • Credit & Collections Partnership: Maintain strong alignment between Collections, Disputes, and Credit teams to support proactive risk identification, timely account resolution, and consistent portfolio management practices.

Commercial Alignment & Cross-Functional Collaboration
  • Sales, Operations & Commercial Partnership: Partner with regional Sales and Operations leaders to resolve complex account disputes, develop commercially balanced financial solutions, secure past-due balances, preserve customer relationships, and support profitable growth.

Legal & Vendor Management
  • Litigation & Third-Party Vendor Management: Serve as the primary administrative liaison for litigation-related matters and manage relationships with third-party collection agencies and external counsel to ensure performance, recovery, compliance, and cost-effectiveness standards are achieved.

Data Analytics & Executive Reporting
  • Performance Metrics & Executive Reporting: Define, monitor, and report on key portfolio performance indicators, including Days Sales Outstanding (DSO), Collection Effectiveness Index (CEI), bad debt ratios, collection trends, macroeconomic risks, at-risk accounts, and operational bottlenecks.
  • Data-Driven Business Insights: Translate portfolio data into actionable business intelligence through automated dashboards and executive-ready reporting that inform strategic decision-making, operational priorities, and continuous improvement opportunities.

Compliance & Continuous Improvement
  • Compliance & Controls: Ensure collection practices, third-party engagements, and credit structures comply with applicable commercial credit regulations, legal requirements, internal controls, and company policies.
  • Process Optimization: Lead regular reviews of administrative, operational, and system workflows to identify bottlenecks, eliminate redundancies, strengthen controls, and improve efficiency across the Collections and Disputes organization.

Direct Manager/Direct Reports:
  • Typically reports to Director Credit Services
  • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Experience: Minimum of 8 years of progressive commercial credit and collections experience, including 4-5 years in a leadership capacity managing large collections and dispute teams and high-volume commercial portfolios.
  • Subject Matter Expertise: Advanced knowledge of commercial trade credit, corporate debt collections, dispute resolution, and litigation processes.
  • Technical & Soft Skills
  • Systems & Reporting Capabilities: Demonstrated experience with credit and collections management platforms, preferably Bectran or similar credit-to-cash automation tools, with advanced proficiency in Microsoft Excel and data visualization platforms such as Power BI or Tableau.
  • Analytical & Executive Communication Skills: Proven ability to develop automated reporting frameworks, interpret financial metrics, and present data-driven insights clearly to executive leadership.
  • Leadership Presence & Collaboration: Strong negotiation, conflict resolution, and cross-functional partnership skills, with the ability to influence senior stakeholders, navigate complex customer situations, and make sound decisions when risk thresholds are exceeded.

Minimum Education:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field required.

Minimum Years of Work Experience:
  • 7

Certifications:
  • Professional certifications such as Certified Credit Executive (CCE), Certified International Credit Professional (CICP), or comparable designations through the National Association of Credit Management (NACM) are preferred.

Competencies:
  • A thorough working knowledge of the principles/disciplines of credit marketing, including Account Acquisition & Activation, Loyalty Marketing, Sales Promotion, etc.
  • A thorough understanding and knowledge of the principles/disciplines of the retail industry.
  • A strong grasp of Project Management skills and requirements. A proven record of developing new financial products and/or services
  • Able to manage/coordinate multiple, simultaneous projects. Understands Time Management skills and uses those skills to deal with unplanned projects and interruptions. Both demonstrates and teaches those skills to direct reports.
  • Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.
  • Very strong communication skills, both verbal and written.
  • Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.
  • Demonstrated decisiveness and sound decision making skills and demonstrated strong results in managed projects
  • Demonstrated strong results in managed projects

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $90,000.00 - $120,000.00

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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