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Credit Report Analyst (Customer Service & Collections)

San Juan, PR · On-site

$25K - $30K/yr

This role combines analytical expertise with direct customer engagement to resolve account issues ... Support continuous improvement in credit and collections processes Qualifications Education

MillerKnoll

... prompt collections across multiple business units. Ensure compliance with corporate financial ... accruals, credit card sales, customized direct invoicing and A/R reserves, nonstandard payment ...

MillerKnoll

Director Credit Services

Zeeland, MI

... prompt collections across multiple business units. Ensure compliance with corporate financial ... credit card sales, customized direct invoicing and A/R reserves, nonstandard payment terms)

Millerknoll

Director Credit Services

Zeeland, MI

... prompt collections across multiple business units. Ensure compliance with corporate financial ... credit card sales, customized direct invoicing and A/R reserves, nonstandard payment terms)

MillerKnoll

Director Credit Services

Zeeland, MI · On-site

... prompt collections across multiple business units. Ensure compliance with corporate financial ... credit card sales, customized direct invoicing and A/R reserves, nonstandard payment terms)

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Director Credit Collections information

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$57K

$101.2K

$164K

How much do director credit collections jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director credit collections in the United States is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $110,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Credit Collections vs Credit Analyst?

AspectDirector Credit CollectionsCredit Analyst
Required CredentialsBachelor's degree, extensive experience in credit/collections, leadership skillsBachelor's degree in finance, accounting, or related field, some experience in credit analysis
Work EnvironmentManagement of collections teams, strategic planning, high-level decision makingAnalyzing credit data, assessing risk, preparing reports
Employer & Industry UsageFinancial institutions, large corporations, credit agenciesBanks, lending companies, financial services
Common Search & ComparisonYesNo

The main difference between a Director Credit Collections and a Credit Analyst lies in their responsibilities and seniority. The Director oversees collections strategies and manages teams, requiring leadership experience. The Credit Analyst focuses on assessing credit risk and analyzing data. Both roles are vital in credit management but differ in scope and level of responsibility.

How does a Director of Credit Collections effectively collaborate with other departments to optimize cash flow and minimize risk?

As a Director of Credit Collections, collaboration with departments such as Sales, Finance, and Customer Service is essential for maintaining healthy cash flow and minimizing credit risk. You’ll regularly work with Sales to set appropriate credit terms for clients, partner with Finance to analyze aging reports and forecast revenue, and coordinate with Customer Service to resolve disputed accounts. Effective communication and cross-functional meetings help ensure company policies are followed while maintaining positive customer relationships and achieving collection targets.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like top investment bankers, successful entrepreneurs, and certain medical specialists can reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What does a director of collections do?

A director of collections oversees the organization's credit and debt recovery processes, developing strategies to maximize collections while maintaining customer relationships. They manage teams, analyze financial data, and ensure compliance with relevant laws and policies, often using collection management software. Strong leadership, negotiation skills, and knowledge of credit laws are essential for this role.

What are the key skills and qualifications needed to thrive as a Director of Credit Collections, and why are they important?

To thrive as a Director of Credit Collections, you need deep knowledge of credit risk analysis, collections strategies, and financial regulations, usually backed by a bachelor’s degree in finance, accounting, or a related field. Familiarity with collections management software (like SAP or Oracle), financial reporting tools, and relevant certifications such as Certified Credit Executive (CCE) is valuable. Strong leadership, negotiation, and analytical skills help drive team performance and effective customer resolution. These capabilities are vital to minimize bad debt, optimize cash flow, and maintain strong client relationships for the organization’s financial stability.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Manager or Credit Collections Director, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of credit laws and collection software.

What is the highest paying job in credit?

The highest paying roles in credit typically include Chief Credit Officer and Vice President of Credit, which involve overseeing credit risk management and credit policies at senior levels. These positions often require extensive experience, advanced certifications, and strong leadership skills, with salaries reaching into the high six or seven figures in large organizations.

What does a Director of Credit Collections do?

A Director of Credit Collections is responsible for overseeing an organization's credit and collections department. This role involves developing policies and procedures to ensure timely payments from customers, managing credit risk, and maintaining healthy cash flow. The director leads a team of credit and collections professionals, analyzes credit data, sets credit limits, and works to resolve delinquent accounts. They also collaborate with other departments to support business goals and ensure compliance with relevant regulations.
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Director Credit Collections jobs near you
Infographic showing various Director Credit Collections job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.
Credit and Collections Manager

Credit and Collections Manager

Rogers Machinery Company, Inc.

Portland, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Company Overview:
Rogers Machinery, founded in 1949, specializes in industrial compressed air systems, blowers, vacuum pumps, and positive displacement pumps. We have 8 branches in the Northwest with full sales, service, and parts capability as well locations in San Jose, CA, Atlanta, GA, Houston, TX, and Southern California. Our production facilities are in Portland, OR and Centralia, WA. Visit our web site for more information at rogers- machinery.com.
Rogers Core Values: Commitment to our Customers; Honesty; Safety; Commitment to our Employees and the Communities we serve.
Benefits: Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)
Career Website: rogers-machinery.com/pages/careers
Job Summary:
The Credit & Collections Manager is responsible for leading the company's credit, collections, and accounts receivable functions within a manufacturing and distribution environment. This role manages customer credit risk, improves cash flow, minimizes bad debt exposure, and supports profitable sales growth while maintaining strong customer relationships.
The position oversees a small team and works closely with Sales, Branch Operations, Finance, and Executive Leadership to support customer needs while maintaining effective credit and collection practices.
Essential Duties:
  • Lead and manage the company's credit and collections functions by establishing and maintaining policies, procedures, and controls that support sound credit decisions and effective accounts receivable management.
  • Evaluate and approve customer credit applications, establish credit limits and payment terms, and conduct ongoing credit reviews to mitigate risk exposure.
  • Monitor customer accounts and financial health using internal and external reporting tools to identify early warning indicators and develop appropriate risk mitigation strategies.
  • Manage and develop direct reports through goal setting, performance management, coaching, mentoring, and ongoing professional development.
  • Partner closely with Sales, Branch Management, and Operations teams to review aging reports, resolve collection issues, improve communication, and enhance collection processes.
  • Research, manage, and resolve customer disputes and delinquent accounts through effective communication, documentation, and follow-through, including referral of accounts to outside collection agencies when necessary.
  • Manage security interests and other credit-related tools, including UCC filings, lien filings, and related documentation.
  • Oversee new customer onboarding and maintain accurate customer master data within ERP and related systems.
  • Perform customer account reconciliations and support account cleanup efforts through detailed analysis and documentation.
  • Ensure compliance with resale certificate requirements and monitor sales tax exemption documentation to maintain accuracy and compliance.
  • Support progress billing activities and assist with customer orders involving multiple billing milestones.
  • Maintain working knowledge of cash receipt processes and serve as a backup resource as needed.
  • Manage month-end close responsibilities related to accounts receivable, including journal entries, general ledger reconciliations, reserve analysis, and supporting schedules.
  • Support internal and external audit activities by preparing documentation and responding to auditor requests.
  • Serve as a functional "super user" for ERP and related technology systems by supporting process improvements, system enhancements, testing, and user adoption initiatives.

Qualifications:
  • Bachelor's degree in business required including general accounting. A combination of applicable work experience and college-level course work in accounting may be substituted.
  • Minimum 7+ years applicable work experience, with strong emphasis in deduction resolution, problem-solving, and collections. Knowledge of Sales and Marketing terms, trade contracts, proof of performance, and trade process; in addition, 1+ years of supervisory staff experience
  • Extensive knowledge of accounts receivable processes and GAAP accounting principles required.
  • Experience evaluating complex financial information including financial statements; perform cash flow analyses, lien positions, UCC filings and other credit information.
  • Demonstrated experience w/ bankruptcy claims, liens, and exports helpful.
  • Excellent verbal and written communication skills; able to communicate effectively and establish and maintain effective relationships across all lines of business.
  • Strong computer knowledge with demonstrated experience in MS Outlook, Word, and Excel; Epicor a plus.
  • Excellent skills in leadership, interpersonal relationships, and teamwork.
  • Experience in handling confidential information required.
  • Accounting and ERP software experience- Epicor a plus.
  • Proficient with MS Office-Excel and Word.

Performance Metrics:
  • Days Sales Outstanding (DSO)
  • Aging bucket performance
  • Bad debt percentage
  • Aging portfolio performance
  • Cash collections vs targets.
  • Dispute resolution turnaround time.

Physical Demands:
  • Prolonged periods sitting at a desk and working on a
  • Must be able to lift to 15 pounds at

Job Type:
  • Full-time

Benefits:
  • Health Insurance (medical and behavioral health)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account(s)
  • Life Insurance
  • Profit Share
  • Paid Time Off
  • 401(k) and Roth Plans
  • Tuition Reimbursement
  • Referral Program
  • Professional Development Assistance
  • Employee Assistance Program
  • Mental Health Therapy and Coaching
  • Legal Aid/ID Shield
  • Financial Advisors
  • Pet Insurance
  • Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

Pay Range:
  • $90,000 - $120,000 annually

People with a criminal record are encouraged to apply
Work Location: Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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