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Credit Card Chargeback Jobs (NOW HIRING)

Connect America

Chargeback Specialist

Bala Cynwyd, PA · On-site

$18 - $22/hr

Investigate and resolve credit card disputes and chargebacks in a timely and accurate manner. * Gather and analyze transaction data and documentation to build compelling dispute cases. * Communicate ...

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Credit & Collections Coordinator

Parsippany, NJ · On-site

$45K - $50K/yr

Manage and research credit card chargebacks and discrepancies * Good Excel skills This is a great opportunity for someone who thrives in a fast-paced environment and is looking to grow with a dynamic ...

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Guest Service Manager

Corolla, NC · On-site

Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand ...

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Guest Service Manager

Corolla, NC

Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand ...

J.Crew

Sales Audit Analyst

New York, NY · On-site

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

J. Crew

Sales Audit Analyst

New York, NY

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

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How much do credit card chargeback jobs pay per hour?

As of May 28, 2026, the average hourly pay for credit card chargeback in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Card Chargeback Specialist, and why are they important?

To thrive as a Credit Card Chargeback Specialist, you need a solid understanding of payment processing, dispute resolution protocols, and relevant financial regulations, typically supported by experience in banking or finance. Familiarity with chargeback management systems, card network rules (such as Visa and Mastercard), and data analysis tools is essential. Attention to detail, strong communication, and problem-solving skills make someone stand out in this position. These abilities are crucial for efficiently resolving disputes, minimizing financial losses, and maintaining compliance with industry standards.

What are some common challenges faced by professionals working in credit card chargeback roles, and how are they typically addressed?

Professionals handling credit card chargebacks often encounter challenges such as tight deadlines for responding to disputes, navigating complex card network rules, and balancing customer service with fraud prevention. Staying organized and up-to-date with industry regulations is essential, as is clear communication with merchants, customers, and financial institutions. Many teams use specialized chargeback management software and standardized processes to improve efficiency and accuracy in resolving cases.

What is a credit card chargeback?

A credit card chargeback is a process where a cardholder disputes a transaction on their credit card statement, prompting the bank to reverse the charge. This usually happens when a customer believes a transaction was unauthorized, fraudulent, or the goods/services were not delivered as promised. The bank investigates the claim, and if it’s found to be valid, the funds are returned to the customer and withdrawn from the merchant’s account. Chargebacks are designed to protect consumers but can be costly for businesses if not managed properly.

What is the difference between Credit Card Chargeback vs Credit Card Fraud Analyst?

AspectCredit Card ChargebackCredit Card Fraud Analyst
Primary RoleManage and resolve disputed transactions and process chargebacksDetect and prevent fraudulent credit card activities
Required SkillsKnowledge of payment processing, customer service, dispute resolutionData analysis, fraud detection techniques, risk management
Work EnvironmentFinancial institutions, merchant services, e-commerce companiesBanks, financial institutions, security teams
CertificationsPayment industry certifications (e.g., PCI DSS)Fraud detection certifications (e.g., ACFE, Certified Fraud Examiner)

While both roles involve financial security, a Credit Card Chargeback focuses on resolving disputed transactions, whereas a Credit Card Fraud Analyst works proactively to identify and prevent fraudulent activities. Understanding these differences helps in choosing the right career path or job focus within the payment industry.

More about Credit Card Chargeback jobs
What job categories do people searching Credit Card Chargeback jobs look for? The top searched job categories for Credit Card Chargeback jobs are:
Credit Card Chargeback jobs near you
Infographic showing various Credit Card Chargeback job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.
Director of Credit Card Risk Strategy

Director of Credit Card Risk Strategy

Biz2Credit Inc

Manhattan, NY • On-site

Full-time

Posted 24 days ago

Job description

Description:

At Biz2Credit, we are looking for individuals who are ready to join a dynamic and innovative fintech company on a mission to change the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward.

As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions, like our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible.


But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work.


So, if you're someone who is eager to join a company that is making a real impact, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit.


Biz2Credit is launching a new small-business credit card, and we are hiring a Director of Credit Card Risk Strategy to build and scale the risk engine that powers the product. This role sits within the Risk organization and focuses on designing and executing the fraud and credit strategies required to safely grow a new card portfolio.


You will own fraud and credit risk strategy across the full lifecycle, partner with Data Science on model development, work with product and engineering to implement rules and logic, and collaborate with vendors who support fraud detection, identity verification, and credit decisioning. This is a hands-on, analytics-driven role for someone who has built or scaled card risk systems before.


Key Responsibilities


Fraud Risk Strategy & Analytics

  • Develop and manage fraud strategies across the full credit card lifecycle: KYC, KYB, onboarding, transaction monitoring, disputes, and chargebacks
  • Build and optimize fraud rules, signals, and decisioning logic
  • Partner with Data Science to develop or enhance fraud models
  • Monitor fraud KPIs, emerging patterns, and loss trends to adjust strategy
  • Work with fraud vendors and platforms to implement rules, workflows, and detection capabilities

Credit Risk Strategy & Analytics

  • Own credit line assignment, credit line increases (CLI), credit line decreases (CLD), and ongoing credit monitoring
  • Develop and refine credit risk segmentation, cutoffs, and exposure strategies
  • Partner with Data Science online assignment models and credit risk models
  • Build dashboards and analytics to track credit performance, delinquencies, and portfolio trends
  • Continuously optimize credit policies to balance growth and risk

Card Program Buildout & Scaling

  • Contribute to building the fraud and credit risk foundation for a new credit card program
  • Support scaling of the portfolio through iterative strategy, analytics, and model improvements
  • Ensure risk systems, rules, and logic are implemented correctly across product, engineering, and vendor platforms

Cross-Functional Collaboration

  • Work closely with product, engineering, operations, and external vendors to launch and scale long-duration programs
  • Translate risk strategy into technical requirements for implementation
  • Partner with compliance teams as needed; deep expertise not required, but familiarity with Reg Z, Reg B, FCRA, and UDAAP is helpful
Requirements:


  • 5–10+ years of experience in credit card fraud risk, credit risk, risk analytics, or risk modeling
  • Hands-on experience with fraud lifecycle management: KYC, KYB, onboarding, transaction monitoring, disputes, chargebacks
  • Experience with credit line strategy: limit assignment, CLI, CLD, and credit monitoring
  • Strong analytics background; proficiency in SQL required, Python preferred
  • Experience working with fraud and/or credit risk vendors and platforms (e.g., decision engines, fraud tools, KYC/KYB providers)
  • Experience building or scaling risk strategies for a credit card program
  • Ability to work cross-functionally with product, engineering, data science, and vendors
  • Familiarity with compliance requirements for credit cards; ability to partner with compliance teams

Who Thrives in This Role

  • Someone who has built or scaled a credit card risk engine
  • A fraud + credit strategist who is equally comfortable with rules, analytics, and models
  • A hands-on operator who can design a strategy and dig into SQL
  • Someone who enjoys cross-functional execution and long-term program building
  • A risk expert who wants to shape the foundation of a new card product