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Credit Card Chargeback Jobs (NOW HIRING)

Equiliem

Chargeback Analyst CSR

Astoria, NY

$30 - $35/hr

We're looking for someone who is equally comfortable managing credit card chargebacks end-to-end, analyzing large Excel datasets for operational trends, and delivering exceptional customer service.

Texas Dow Employees Credit Union

The Credit Card Operations Analyst plays a critical role in supporting daily credit card operations ... Knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects ...

Equiliem

ABOUT THE ROLE

Long Island City, NY

We're looking for someone who is equally comfortable managing credit card chargebacks end-to-end, analyzing large Excel datasets for operational trends, and delivering exceptional customer service.

Deluxe

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

Deluxe Corporation

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

Deluxe Corporation

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

Virgin Hotels

AR Clerk

Las Vegas, NV · On-site

$18.25 - $23/hr

Respond to credit card chargebacks and reconciliation of chargeback accounts * Enter revenue adjustments or settlements of outstanding balances * Assist guests/guest with service issues after ...

J. Crew

Sales Audit Analyst

New York, NY · On-site

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

J.Crew

Sales Audit Analyst

New York, NY · On-site

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

Career Search

Guest Service Manager

Corolla, NC · On-site

Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand ...

Career Search

Guest Service Manager

Corolla, NC

Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand ...

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Credit Card Chargeback information

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How much do credit card chargeback jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for credit card chargeback in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Card Chargeback Specialist, and why are they important?

To thrive as a Credit Card Chargeback Specialist, you need a solid understanding of payment processing, dispute resolution protocols, and relevant financial regulations, typically supported by experience in banking or finance. Familiarity with chargeback management systems, card network rules (such as Visa and Mastercard), and data analysis tools is essential. Attention to detail, strong communication, and problem-solving skills make someone stand out in this position. These abilities are crucial for efficiently resolving disputes, minimizing financial losses, and maintaining compliance with industry standards.

What is the difference between Credit Card Chargeback vs Credit Card Fraud Analyst?

AspectCredit Card ChargebackCredit Card Fraud Analyst
Primary RoleManage and resolve disputed transactions and process chargebacksDetect and prevent fraudulent credit card activities
Required SkillsKnowledge of payment processing, customer service, dispute resolutionData analysis, fraud detection techniques, risk management
Work EnvironmentFinancial institutions, merchant services, e-commerce companiesBanks, financial institutions, security teams
CertificationsPayment industry certifications (e.g., PCI DSS)Fraud detection certifications (e.g., ACFE, Certified Fraud Examiner)

While both roles involve financial security, a Credit Card Chargeback focuses on resolving disputed transactions, whereas a Credit Card Fraud Analyst works proactively to identify and prevent fraudulent activities. Understanding these differences helps in choosing the right career path or job focus within the payment industry.

What is a credit card chargeback?

A credit card chargeback is a process where a cardholder disputes a transaction on their credit card statement, prompting the bank to reverse the charge. This usually happens when a customer believes a transaction was unauthorized, fraudulent, or the goods/services were not delivered as promised. The bank investigates the claim, and if it’s found to be valid, the funds are returned to the customer and withdrawn from the merchant’s account. Chargebacks are designed to protect consumers but can be costly for businesses if not managed properly.

What are some common challenges faced by professionals working in credit card chargeback roles, and how are they typically addressed?

Professionals handling credit card chargebacks often encounter challenges such as tight deadlines for responding to disputes, navigating complex card network rules, and balancing customer service with fraud prevention. Staying organized and up-to-date with industry regulations is essential, as is clear communication with merchants, customers, and financial institutions. Many teams use specialized chargeback management software and standardized processes to improve efficiency and accuracy in resolving cases.
More about Credit Card Chargeback jobs
What job categories do people searching Credit Card Chargeback jobs look for? The top searched job categories for Credit Card Chargeback jobs are:
Credit Card Chargeback jobs near you
Banking Analyst - Chargeback & Payments Operations

Banking Analyst - Chargeback & Payments Operations

Transact Campus Inc

Atlanta, GA • On-site, Remote

$65K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Job title: Banking Analyst / Chargeback & Payment Operations
Who we are:
Illumia is an industry leader bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
What you'll be doing:
The Banking Analyst, with a strong emphasis on chargeback management, is responsible for overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities. This role requires a business-oriented mindset with the ability to think strategically and operate with a leadership approach to ensure resolution, risk management, and stakeholder communication. This role reports directly to the Sr. Manager of Banking Operations and collaborates closely with Client Success, Support, Sales, and other internal operational teams to ensure high client satisfaction and alignment with regulatory and organizational standards.
Job Summary / Purpose
This role serves as a key escalation point for chargeback related inquiries and provides guidance to client-facing support teams. The Banking Analyst plays a critical role in ensuring the accuracy, efficiency, and compliance of all payment-related activities within Illumia. This position is designed for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering operational excellence. The ideal candidate will be the backbone of Chargeback related disputes, inquiries, and other payment operations transaction processing serving as a trusted resource for internal teams.
  • Chargeback Disputes
  • Payment Operations • Manage and Monitor Client Payment Activities
  • Handle Escalations, Investigate and Report
  • Drive Improvements
  • Support Broader Corporate Vision

Your responsibilities will include monitoring compliance activities, managing investigations, own rebuttals to completion and contributing to process improvements that strengthen our risk
Who you'll work with:
You will be an integral part of the Banking Operations team. In this role, you will work closely with Banking Operations leadership, Compliance, Legal, Support and Success teams to ensure proper processing of chargebacks and adherence to card processing requirements and related compliance standards. You will collaborate across multiple departments including Operations, Accounting, Client Success, Product, and Professional Services to identify, track, and resolve chargeback related issues. management framework.
Key Responsibilities and Duties •
  • Own and manage the full lifecycle of credit card chargeback disputes, including investigation, evidence gathering, submission, and outcome monitoring.
  • Analyze ACH returns and ensure proper coding, documentation, and compliance alignment.
  • Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports.
  • Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities.
  • Act as an escalation point for complex disputes or banking issues; provide executive summaries and recommendations.
  • Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections.
  • Collaborate cross-functionally with Client Success, Support, and Sales to ensure timely and accurate client communication regarding disputes, inquiries and other banking-related matters.
  • Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations.
  • Ensure adherence to NACHA, card network, and internal compliance standards.
  • Maintain high-quality documentation and audit-ready records for all dispute and banking processes.
  • Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
  • Serve as an escalation point for resolving payment issues and provide guidance to support teams. • Perform daily processing of client payment entries and other assigned banking tasks.
  • Balancing and/or Processing ACH, Returned Deposit Items, Credit/Debit Card, Wire and other payment activities.

What you bring to the table:
Required Qualifications
  • Bachelor's degree in finance, Business Administration, Accounting, or related field (or equivalent experience).
  • 5+ years of banking operations experience, preferably within payment processing, financial operations or FinTech's.
  • 3+ years of direct experience with credit card network chargeback processes, ACH return rules, wire transfers, and compliance frameworks.
  • Exceptional analytical, problem-solving, and documentation skills.
  • Proven ability to operate with a business-oriented mindset when resolving issues and communicating with stakeholders.
  • Highly detail-oriented with strong accuracy in financial transaction management.
  • Proficiency in Microsoft Office, including Excel and Power BI (preferred).
  • Strong analytical and problem-solving skills.
  • Proven propensity to learn new technologies and skills quickly
  • Ability to provide stellar client service to resolution
  • Thrives in a collaborative team environment with excellent communication skills.

Preferred Qualifications
  • Knowledge of fraud prevention practices and PCI-related considerations.
  • NACHA Accredited ACH Professional (AAP) certification or equivalent.
  • Experience with banking systems, merchant processing, and compliance analysis.

What's good to know:
Competencies and Behaviors
  • Strong analytical skills with ability to identify trends and risks.
  • Ability to manage multiple priorities in a high volume agile environment.
  • Process improvement mindset with ability to identify and implement efficiencies.
  • Exceptional attention to detail and accuracy in financial transactions.

What you get when you join our team:
  • Flexible time off to include paid holidays and volunteer time
  • Robust health, dental, and vision insurance plans on your first day of employment
  • Comprehensive employee assistance program (EAP)
  • Employer-paid life insurance/AD&D/short-term and long-term disability insurance
  • Flexible spending account (FSA) or health savings account (HSA)
  • Matched 401(k)
  • Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor

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