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Credit Card Chargeback Jobs (NOW HIRING)

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

J.Crew

Sales Audit Analyst

New York, NY · On-site

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

J. Crew

Sales Audit Analyst

New York, NY · On-site

$25.48 - $29.74/hr

Managing the credit card chargeback/retrieval process, including investigating and responding to all credit card chargeback issues * Reconciliation of retail store's daily cash deposits to the bank ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

metrocu

Card Services Specialist

Chelsea, MA

Position Summary The Card Services Specialist plays a critical role in delivering a seamless ... Chargeback processing * Merchant responses * Applicable monetary credit posting * Member ...

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

We're Canvas Credit Union We're passionate about transforming financial services. Our members ... Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate ...

Trovy

Card Fraud Manager

Salt Lake City, UT · On-site

$100K - $140K/yr

Hands-on experience with credit card disputes and chargebacks, including Mastercard/Visa network ... rules and Reg E/Z * Strong command of card fraud types (CNP, ATO, synthetic identity, friendly ...

Trovy

Card Fraud Manager

New York, NY · On-site

$100K - $140K/yr

Hands-on experience with credit card disputes and chargebacks, including Mastercard/Visa network ... rules and Reg E/Z * Strong command of card fraud types (CNP, ATO, synthetic identity, friendly ...

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Credit Card Chargeback information

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How much do credit card chargeback jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for credit card chargeback in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Card Chargeback Specialist, and why are they important?

To thrive as a Credit Card Chargeback Specialist, you need a solid understanding of payment processing, dispute resolution protocols, and relevant financial regulations, typically supported by experience in banking or finance. Familiarity with chargeback management systems, card network rules (such as Visa and Mastercard), and data analysis tools is essential. Attention to detail, strong communication, and problem-solving skills make someone stand out in this position. These abilities are crucial for efficiently resolving disputes, minimizing financial losses, and maintaining compliance with industry standards.

What is the difference between Credit Card Chargeback vs Credit Card Fraud Analyst?

AspectCredit Card ChargebackCredit Card Fraud Analyst
Primary RoleManage and resolve disputed transactions and process chargebacksDetect and prevent fraudulent credit card activities
Required SkillsKnowledge of payment processing, customer service, dispute resolutionData analysis, fraud detection techniques, risk management
Work EnvironmentFinancial institutions, merchant services, e-commerce companiesBanks, financial institutions, security teams
CertificationsPayment industry certifications (e.g., PCI DSS)Fraud detection certifications (e.g., ACFE, Certified Fraud Examiner)

While both roles involve financial security, a Credit Card Chargeback focuses on resolving disputed transactions, whereas a Credit Card Fraud Analyst works proactively to identify and prevent fraudulent activities. Understanding these differences helps in choosing the right career path or job focus within the payment industry.

What is a credit card chargeback?

A credit card chargeback is a process where a cardholder disputes a transaction on their credit card statement, prompting the bank to reverse the charge. This usually happens when a customer believes a transaction was unauthorized, fraudulent, or the goods/services were not delivered as promised. The bank investigates the claim, and if it’s found to be valid, the funds are returned to the customer and withdrawn from the merchant’s account. Chargebacks are designed to protect consumers but can be costly for businesses if not managed properly.

What are some common challenges faced by professionals working in credit card chargeback roles, and how are they typically addressed?

Professionals handling credit card chargebacks often encounter challenges such as tight deadlines for responding to disputes, navigating complex card network rules, and balancing customer service with fraud prevention. Staying organized and up-to-date with industry regulations is essential, as is clear communication with merchants, customers, and financial institutions. Many teams use specialized chargeback management software and standardized processes to improve efficiency and accuracy in resolving cases.
More about Credit Card Chargeback jobs
What job categories do people searching Credit Card Chargeback jobs look for? The top searched job categories for Credit Card Chargeback jobs are:
Credit Card Chargeback jobs near you
Infographic showing various Credit Card Chargeback job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.
Card Services Manager

Card Services Manager

LAFCU

Lansing, MI • On-site

Other

Posted 4 days ago

Job description

Description
To oversee aspects of the Card Services department and card programs, ensuring operational excellence,
regulatory compliance, fraud mitigation, and an exceptional member experience. This role provides leadership
for card products, vendor relationships, and staff, while driving innovation, efficiency, and risk management
across the card services function.
Essential Functions & Responsibilities
  • Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards.
  • Oversee daily card operations to ensure accuracy, efficiency, and adherence to service level agreements (SLAs), including quarterly reporting.
  • Ensure timely and accurate handling of card exceptions, reconciliations, and general ledger balancing.
  • Manage fraud monitoring, transaction disputes, chargebacks, and compliance with Reg E, Reg Z, PCI DSS, and network rules (Visa/Mastercard).
  • Develop and execute strategies to enhance card usage, revenue, and member satisfaction while controlling operational and fraud risk.
  • Partner with the VP Card Services to maintain and test card-related business continuity and disaster recovery plans.
  • Partner with the VP Card Services to manage relationships with card processors, core system providers, fraud vendors, and network partners.
  • Partner with the VP Card Services on card product enhancements and quarterly marketing campaigns to align with KPI goals.
  • Monitor vendor performance and ensure vendors meet operational, security, and compliance expectations.
  • Collaborate with Operations, Lending, IT, Compliance, and Marketing to deliver seamless card experiences.
  • Resolve escalated member issues with professionalism and urgency.
  • Support member education related to card features, security, and digital payment tools.
  • Lead, coach, and develop Card Services staff; establish clear performance expectations and accountability.
  • Foster a culture of continuous improvement, member advocacy, and cross-department collaboration.
  • Ensure appropriate staffing levels, training, and succession planning.
  • Perform other duties as assigned.

Requirements
Experience
  • 5-8 years of experience in card services, payments, or financial operations within a financial institution.
  • Experience with debit and credit card operations, fraud prevention, disputes, chargebacks, and card processing systems.
  • Knowledge of applicable regulations and card network rules.

Education
  • Bachelor's degree preferred, or equivalent combination of education, certifications, and experience.

Skills & Abilities
  • Strong knowledge of card services operations and payment systems.
  • Effective problem-solving, organizational, and analytical skills.
  • Strong communication skills with the ability to build relationships and handle sensitive information professionally.
  • Ability to collaborate across departments and manage multiple priorities.

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