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Credit Card Chargeback Jobs (NOW HIRING)

Martin Marietta

Shared Services Specialist

Raleigh, NC · On-site

$19.75 - $26/hr

Oversee customer credit card chargeback process. Accounts Payable * Support the end-to-end procure to pay function, ensuring efficient, timely and accurate processing of vendor invoices and payments.

New

Martin Marietta

Shared Services Specialist

Raleigh, NC · On-site

$19.75 - $26/hr

Oversee customer credit card chargeback process. Accounts Payable * Support the end-to-end procure to pay function, ensuring efficient, timely and accurate processing of vendor invoices and payments.

New

Easterns Automotive Group

Banking Accountant

Sterling, VA · On-site

$55K/yr

Process merchant credit card chargebacks and scan corporate checks to bank. * Assist with monthly bank reconciliations. Vendor Statement Reconciliation: · Reconcile monthly vendor statements · Work ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks. They must also be proficient ...

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Credit Card Chargeback information

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How much do credit card chargeback jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for credit card chargeback in the United States is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.36 per hour, depending on experience, location, and employer.

What is a credit card chargeback?

A credit card chargeback is a process where a cardholder disputes a transaction on their credit card statement, prompting the bank to reverse the charge. This usually happens when a customer believes a transaction was unauthorized, fraudulent, or the goods/services were not delivered as promised. The bank investigates the claim, and if it’s found to be valid, the funds are returned to the customer and withdrawn from the merchant’s account. Chargebacks are designed to protect consumers but can be costly for businesses if not managed properly.

What are the key skills and qualifications needed to thrive as a credit card chargeback specialist?

To thrive as a Credit Card Chargeback Specialist, you need a solid understanding of payment processing, dispute resolution protocols, and relevant financial regulations, typically supported by experience in banking or finance. Familiarity with chargeback management systems, card network rules (such as Visa and Mastercard), and data analysis tools is essential. Attention to detail, strong communication, and problem-solving skills make someone stand out in this position. These abilities are crucial for efficiently resolving disputes, minimizing financial losses, and maintaining compliance with industry standards.

What are some common challenges faced by professionals working in credit card chargeback roles, and how are they typically addressed?

Professionals handling credit card chargebacks often encounter challenges such as tight deadlines for responding to disputes, navigating complex card network rules, and balancing customer service with fraud prevention. Staying organized and up-to-date with industry regulations is essential, as is clear communication with merchants, customers, and financial institutions. Many teams use specialized chargeback management software and standardized processes to improve efficiency and accuracy in resolving cases.

What is the difference between Credit Card Chargeback vs Credit Card Fraud Analyst?

AspectCredit Card ChargebackCredit Card Fraud Analyst
Primary RoleManage and resolve disputed transactions and process chargebacksDetect and prevent fraudulent credit card activities
Required SkillsKnowledge of payment processing, customer service, dispute resolutionData analysis, fraud detection techniques, risk management
Work EnvironmentFinancial institutions, merchant services, e-commerce companiesBanks, financial institutions, security teams
CertificationsPayment industry certifications (e.g., PCI DSS)Fraud detection certifications (e.g., ACFE, Certified Fraud Examiner)

While both roles involve financial security, a Credit Card Chargeback focuses on resolving disputed transactions, whereas a Credit Card Fraud Analyst works proactively to identify and prevent fraudulent activities. Understanding these differences helps in choosing the right career path or job focus within the payment industry.

More about Credit Card Chargeback jobs

What job categories do people searching Credit Card Chargeback jobs look for?

The top searched job categories for Credit Card Chargeback jobs are:

Credit Card Chargeback jobs near you
Infographic showing various Credit Card Chargeback job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Chargeback Analyst - Las Vegas, NV

IGT

Las Vegas, NV

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago

IGT rating

7.5

Company rating: 7.5 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

269th of 490 rated machine equipment manufacturers

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

Location:Las Vegas (hybrid).

What You'll Do
  • Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
  • Maintains accounting records of chargebacks, retrieval requests, and exception processing.
  • Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
  • Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
  •  Explains available services to customers.
  • Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
  •  Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
  • Performs other related duties as assigned.
What We're Looking For
  • High school diploma or GED required; Associate degree preferred.
  • 0-2 years of experience in customer service, financial operations, data analysis, or a related office environment.
  • Basic understanding of accounting principles or financial transactions.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Ability to build positive working relationships across multiple teams.
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook.
  • Bilingual skills are a plus.
Keys to Success
  • Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
  • Stay organized and effectively manage multiple priorities in a fast-paced environment.
  • Demonstrate professionalism, integrity, and confidentiality in all interactions.
  • Remain calm and solution-oriented when handling customer disputes or difficult conversations.
  • Adapt quickly to changing priorities, procedures, and business needs.
  • Collaborate effectively with teammates while working independently to resolve issues.
  • Deliver exceptional customer service while adhering to company policies and compliance standards.

#LI-MW1

#LI-Onsite

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the hourly compensation is 18,50 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

Discretionary bonus opportunities

Comprehensive health, dental, and vision coverage

Paid time off and wellness programs

Tuition reimbursement

401(k) with company contributions

Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What IGT employees say

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About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

Social media

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