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Credit Collections Manager Jobs in Delaware (NOW HIRING)

defi AUTO LLC

Back Line Collections Manager

Dover, DE · On-site

$52K - $65K/yr

Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance ... The Back Line Collections Manager will be responsible for a team that processes customer service ...

Chesapeake Utilities Corporation

Collections Rep II

Dover, DE · On-site

$17 - $22/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Sharp Energy, Inc.

Collections Rep II

Georgetown, DE · Hybrid

$15.75 - $20.25/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Sharp Energy, Inc.

Collections Rep II

Dover, DE · Hybrid

$17 - $22/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Sharp Energy, Inc.

Collections Rep II

Newark, DE · Hybrid

$16.50 - $21.50/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Chesapeake

Collections Rep II

Dover, DE · On-site

$19.11 - $31.85/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Chesapeake Utilities

Collections Rep II

Georgetown, DE · Hybrid

$39K - $66K/yr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Chesapeake Utilities Corporation

Collections Rep II

Newark, DE · On-site

$16.50 - $21.50/hr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Chesapeake Utilities

Collections Rep II

Dover, DE · Hybrid

$39K - $66K/yr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Chesapeake Utilities

Collections Rep II

Newark, DE · Hybrid

$39K - $66K/yr

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit ... Perform necessary duties in the absence of the manager * Support the goals and objectives of the ...

Collabera

Collections Representative

Newark, DE

$16.50 - $21.50/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... credit card accounts. * In the recovery area, collectors will work with customer to establish full ...

TD Bank Group

Collections Strategy Manager

Wilmington, DE · On-site +1

$120K - $145K/yr

Risk Management We are seeking a highly analytical and strategic Credit Card Collections Strategy ... The ideal candidate brings deep experience in credit card collections, strong analytical ...

Td

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

Risk Management We are seeking a highly analytical and strategic Credit Card Collections Strategy ... The ideal candidate brings deep experience in credit card collections, strong analytical ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Overview: Responsible for managing an assigned portfolio for open or non-performing assets ... Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.

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All JobsCredit Collections JobsCredit Collections Manager JobsCredit Collections Manager Jobs in Delaware

Credit Collections Manager information

See Delaware salary details

$54.5K

$87.2K

$127.1K

How much do credit collections manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for credit collections manager in Delaware is $87,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What are some typical challenges Credit Collections Managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What Does a Credit and Collections Manager Do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a Credit Collections Manager, and why are they important?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What does a Credit Collections Manager do?

A Credit Collections Manager is responsible for overseeing a company’s credit and collections operations. They manage teams that evaluate creditworthiness of clients, set credit limits, and ensure timely collection of outstanding invoices. Their role involves developing policies to minimize financial risk, negotiating payment plans with clients, and maintaining positive customer relationships. They also analyze accounts receivable data, prepare reports, and collaborate with other departments to optimize cash flow.
More about Credit Collections Manager jobs
What are the most commonly searched types of Credit Collections jobs in Delaware? The most popular types of Credit Collections jobs in Delaware are:
What are popular job titles related to Credit Collections Manager jobs in Delaware? For Credit Collections Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Credit Collections Manager jobs in Delaware look for? The top searched job categories for Credit Collections Manager jobs in Delaware are:
What cities in Delaware are hiring for Credit Collections Manager jobs? Cities in Delaware with the most Credit Collections Manager job openings:
Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Delaware as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $87,184 per year, or $41.9 per hour.

Back Line Collections Manager

defi AUTO LLC

Dover, DE • On-site

$52K - $65K/yr

Full-time

Posted 3 days ago

Job description


About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.


Position Purpose:

The Back Line Collections Manager will be responsible for a team that processes customer service transactions associated with the auto loan and lending business.



Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Own the Collections Dept from end-to-end processing
  • Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
  • Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients’ expectations.
  • Hire and retain top talent (as measured by the defi SOLUTIONS hiring scorecard) to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor.
  • Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.
  • Perform staff coaching a minimum of 30% of time as a priority of job function.
  • Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
  • Ability to create and follow policy and procedures 100% of the time.
  • Respond to client inquiries within 24 hours.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Required Qualifications:

  • Bachelor’s Degree in Business Administration or related field
  • Job Related Experience: 5 - 8 years
  • Management Experience: 3 - 5 years


Preferred Qualifications:

  • Certified Regulatory Compliance Manager (CRCM) designation a plus.
  • ISO certified (2001:2018)


Additional Eligibility Requirements:

  • Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution.
  • General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress.
  • Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job.
  • Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to defi SOLUTIONS.
  • Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques.
  • Indirect automotive finance industry knowledge a plus.
  • Knowledge of repossession and bankruptcy proceedings.
  • Ability to manage time effectively and multi-task.
  • Ability to set and monitor individual goals as well as motivate employees.
  • Excellent communication, leadership, organizational and interpersonal skills.
  • Working knowledge of Microsoft Office products a plus.
  • Experience with budgeting and staff forecasting.
  • Inbound / Outbound Dialer strategy knowledge
  • Knowledge of repossession management, insurance filing and pre-paid product cancelation preferred


Travel Required:

  • Less than 10% travel


Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.