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Credit Collections Manager Jobs in Delaware (NOW HIRING)

Sallie Mae

Director, Credit Risk

Newark, DE · On-site

Collaborate with various internal stakeholders, such as finance, originations, and collections ... Prepare and present risk reports to senior management, risk committees, and regulatory bodies.

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Credit Collections Manager information

See Delaware salary details

$54.5K

$87.2K

$127.1K

How much do credit collections manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for credit collections manager in Delaware is $87,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
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What are the most commonly searched types of Credit Collections jobs in Delaware?

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For Credit Collections Manager jobs in Delaware, the most frequently searched job titles are:

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Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in Delaware as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $87,184 per year, or $41.9 per hour.

Associate - Cards Strategic Analytics (Credit Risk Strategy)

Wilmington, DE • On-site

JP Morgan Chase
Finance and Insurance • 10K+ employees
Learn more about JP Morgan Chaseexternal

Full-time

Medical, Retirement

Re-posted 12 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 176 rated banks

Job description

Help shape the credit risk strategies that power one of the world's largest credit card portfolios. Join a team that challenges the status quo, applies rigorous analytics, and turns insights into responsible growth. You'll partner with stakeholders across the card lifecycle to identify emerging risks, improve controls, and optimize portfolio outcomes. If you bring curiosity, ownership, and a bias for action, you'll have a real platform to make impact.

As an Associate - Cards Strategic Analytics (Credit Risk Strategy) in CCB Risk Cards Strategic Analytics, you will lead quantitative and qualitative analyses to develop, implement, and monitor credit risk strategies across the card product lifecycle (underwriting, account management, and collections).
You will influence key business decisions by translating complex customer behavior and portfolio performance signals into practical policy recommendations, measurable controls, and senior-ready insights. You will operate at the center of Risk Management and Compliance, helping ensure strategies remain within risk appetite, aligned to regulatory expectations, and focused on long-term portfolio performance.

Job responsibilities
  • Lead end-to-end analytics to measure, challenge, and improve key business initiatives, generating solutions independently
  • Define clear problem statements, hypotheses, and success metrics to evaluate risks, opportunities, and trade-offs
  • Develop and refine credit program policies, strategies, processes, and procedures within the assigned function
  • Analyze customer and portfolio performance trends using statistical, data mining, and quantitative methodologies
  • Conduct root-cause deep dives to diagnose performance shifts and identify actionable levers across the lifecycle
  • Design ongoing monitoring and reporting to detect emerging trends in origination quality and portfolio health
  • Translate complex analytical results into concise recommendations, executive-level materials, and stakeholder-ready narratives
  • Partner cross-functionally to secure stakeholder buy-in and drive implementation from concept through rollout
  • Strengthen operational controls by identifying gaps, proposing enhancements, and validating strategy execution outcomes
  • Support the risk management framework by documenting approach, maintaining governance discipline, and ensuring alignment to requirements
  • Monitor internal/external behavioral signals, industry trends, and regulatory developments to continuously improve risk processes
Required qualifications, capabilities, and skills
  • Hold a Bachelor's degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Engineering, Operations Research, Econometrics)
  • Minimum 3+ years of experience in analytics, risk strategy, consulting, business analysis, or related financial/quantitative roles (typically 3-7 years preferred range for this level)
  • Demonstrate strong analytical problem-solving skills and the ability to structure ambiguous problems into executable analyses
  • Apply proficiency in SQL and at least one analytics tool/language such as SAS, Python, or R (Tableau experience acceptable for visualization-focused work)
  • Build clear, accurate, and repeatable monitoring/insight routines to track performance and emerging risk signals
  • Communicate effectively in writing and verbally, including preparing executive-level summaries and recommendations
  • Present complex findings with clarity, including concise PowerPoint storytelling and sound business conclusions
  • Manage multiple priorities under tight deadlines with strong project management, attention to detail, and follow-through
  • Collaborate successfully with diverse stakeholders and build durable partnerships across functions
  • Exhibit high initiative, self-direction, and strong judgment in decision-making and escalation
  • Maintain authorization to work in the United States (this role does not offer employment-based immigration sponsorship, including OPT/CPT support)
Preferred qualifications, capabilities, and skills
  • Bring prior experience in the credit card industry, especially in credit strategy, policy, underwriting, or portfolio management roles
  • Show experience influencing strategy decisions through analytics, including stakeholder alignment and implementation support
  • Demonstrate familiarity with full lifecycle credit concepts (e.g., originations quality, line management, risk-based treatments, collections optimization)
  • Leverage experience combining internal behavioral data with external/public information (market, industry, regulatory) to inform strategy
  • Apply advanced proficiency in Excel (modeling), PowerPoint (executive storytelling), and/or Tableau (dashboards/visualization)
  • Exhibit comfort operating in controlled, compliance-oriented environments with strong documentation and governance habits
  • Display intellectual curiosity and a continuous-improvement mindset to enhance frameworks, controls, and monitoring processes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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