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Debt Collections Manager Jobs in Delaware (NOW HIRING)

Alois Solutions

Collections Specialist

Newark, DE · Hybrid

$20/hr

**Job Title**: Collections Specialist **Location**: Newark, DE 19713 **Duration **: Full-Time ... Manage a portfolio of assigned delinquent accounts. Initiate contact with debtors through phone ...

BCForward

Collections Specialist

Historic New Castle, DE · On-site

$41K - $41K/yr

Collections Specialist Duration: Direct Hire Location: Newark, DE- hybrid Payrate : $41,600 ... ll Do · Manage a portfolio of assigned delinquent accounts. * Initiate contact with debtors ...

BCForward

Collections Specialist

New Castle, DE · On-site

$40K - $41K/yr

Proficiency with collections software, CRM systems, and Microsoft Office Suite. * Familiarity with debt collection laws, regulations, and compliance requirements. Role Details: * Openings: 10 ...

Infinia Search Inc

Be Seen First

Collections Representative

Newark, DE · On-site

$16/hr

... with debtor has been made and follow up on payments * Manage all accounts until paid, settled ... Experience in customer service, telemarketing, or collections; agency or bank recovery preferred

BCForward

Customer Service Representative

New Castle, DE · On-site

$40K - $41K/yr

Proficiency with collections software, CRM systems, and Microsoft Office Suite. * Familiarity with debt collection laws, regulations, and compliance requirements. Role Details: * Openings: 10 ...

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Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a Debt Collections Manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a Debt Collections Manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a Debt Collections Manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
What are popular job titles related to Debt Collections Manager jobs in Delaware? For Debt Collections Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Debt Collections Manager jobs in Delaware look for? The top searched job categories for Debt Collections Manager jobs in Delaware are:
What cities in Delaware are hiring for Debt Collections Manager jobs? Cities in Delaware with the most Debt Collections Manager job openings:
Debt Collections Manager jobs near you
Collections Specialist

Collections Specialist

Alois Solutions

Newark, DE • Hybrid

$20/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

**Job Title**: Collections Specialist

**Location**: Newark, DE 19713

**Duration **: Full-Time Employment, Direct Hire (Hybrid - 2 days per week in office|| Hours/week: 40)

Job Description/What You'll Contribute:

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

What You'll Do:

Manage a portfolio of assigned delinquent accounts.

Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.

Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.

Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.

Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have:

Minimum education, skills and experience required.

Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.

Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.

Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.

Detail-oriented with excellent organizational and time management skills.

Reliable, ability to work flexible day, evenings and weekend hours as required.

Basic computing skills

Must be able to obtain required License for collecting upon placement.

Preferred education, skills, and experience.

Education:

High school diploma or equivalent; some college coursework in business or related fields is preferred.

0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.

Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.

Familiarity with debt collection laws, regulations, and compliance requirements.

NOTE: There are different schedules after training –Mon-Fri 8-5, 10-7, 12-9, the managers will assign the shift as per the business need.

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